Interrogated At Edgewater: Did you cheat?

[Brian_Lee]

The 50 cent machine kicked out a $500 TITO slip every time I hit
deuces. By the end of a long day
I had collected six of them for $3,000. I went to the cashier cage to
cash them in, the clerk added them
up, stapled them together and handed the vouchers to his supervisor
that happened to be standing there.
Instead of glancing at me and signing off on the payment as I have
come to expect he first asked me the following
questions:
Super: These are all $500. How did you do this? Did you cheat?
Me: No, how could I do that?
Super: Well how did you do this? What are you playing?
Me: Deuces
Super: Deuces? What denomination?
Me: 50 cents
Super: Looks like you can make some pretty good money at this, hugh?
Me: Well, while I was winning my wife was losing.
Super: (Looking at my wife) So you were losing?
Yeah, yeah ha ha - we all chuckled (uncomfortably)
He signed off on my three grand.

I think it's important to note that his questions didn't exactly have
a friendly tone -
although he was trying to appear more curious than investigative. But
it was an effort and
my wife and I found the exchange a bit tense. Also, he didn't sign
off on the amount
until he finished the questions.

As a side note we hit three royals on the 50 cent NSUD and happily
walked away with a
somewhat cumbersome large bundle of cash. Our best trip ever!

[Lainie_Wolf]

Brian, Thanks for sharing your experience. Sadly, you're not the first person I know of who has had a really bad interaction with the Edgewater.
   
  One of my friends sent me her story over the summer. I checked with her this morning, and she gave me permission to post her experience (below):
   
    "We have been hosted players at the casino for a number of months. Michael Rovno is our host, and his professional treatment made us increasingly loyal to the Edgewater. In fact, even though Michael had been unable to obtain a nonsmoking suite for us when we were planning our last trip to Laughlin, he was always so nice that we were determined to play a bit at the Edgewater - even though we were staying at another property."

"On one of the days of our trip, we visited the Edgewater to play a little - doing $8,000 in action and to say hello to Michael. He was extremely warm, as usual, and we had a very pleasant visit with him, while he took care of issuing our prizes for the promotion they were running at the time. As we were leaving, my husband asked him if he would be working the next day – he said he would – and we said goodbye, indicating we might return to play some more."

"The next morning, I went over to the Edgewater in the morning to play (before it got too smoky). I played about $4,000 (coin in) and went to the host office to pick up my promotional prizes for that day. I was then planning on meeting up with my husband, having lunch together with him, and then he was going to play at the Edgewater in the afternoon. Michael was not there so I spoke with another host – Sue Ihnen, who was rude to me. She arbitrarily refused to give me the prizes and told me that I had to go to the “One Club” booth in the afternoon to obtain the prizes. I left and later told my husband what happened."

"My husband wanted to see what the problem was, since we knew that hosted players were able to receive prizes in the host office – at any time – and just the day before, had been instructed by Michael to come to the office for our prizes and anything else that we might otherwise have gone to the “One Club” booth to obtain."

"Ms. Ihnen belligerently scolded me for daring to not take her ‘no’ as the final authority, indicating – in a very demeaning tone - that SHE was in charge and if SHE said we were not entitled to something then that was that. She further stated that we were never ‘hosted’ players and proceeded to pretend to look up our records, while lying about what the records showed. In the 24-hour period that preceded this interaction, my husband and I had done more than $12,000 coin in, while Ms. Ihnen adamantly insisted that we had only played $400."

"Ms. Ihnen’s open hostility was apparent – and quite embarrassing since there were others in the office. Rather than argue with someone who clearly had a short fuse and a hostile attitude, we left the property. We were baffled as to how someone like Ms. Ihnen is a host at all – let alone be in charge of all of their hosts."

"Isn’t it a host’s job to develop players and build loyalty? Shouldn’t a Senior Executive Host set an example for the more junior hosts? Doesn’t it make sense that hosted players who had just played over $12,000 while NOT staying on-site might deserve to be treated with courtesy and appreciation – especially by the person who’s “in charge” of the hosts?"
   
  "We believe that we are both due a sincere and meaningful written apology. We wrote to the Hotel Director and copied the General Manager of the Edgewater, as well as the CEO of the Edgewater's new owners (MGM Mirage) to explain what happened and ask for an apology. Nearly a month has passed, and we have not received any communication from any of the three people we sent this letter. We have received some routine offers from the Edgewater, and a form letter from our host, informing us about some new benefits for hosted players. At this point, we must assume that our letter to management has been ignored."
   
  It's now been about six months since the incident, and my friend has never received any response to her letters. Neither she nor her husband have played there since.
   
  My friend said to me, "Management reserves all rights, but players reserve the ultimate right -- the right to play elsewhere."
   
  If more players hear abuot these experience and exercise their rights to play elsewhere, maybe things will change.
   
  Lainie

···

Brian Lee <gl_bryan@yahoo.com> wrote:
  I think it's important to note that his questions didn't exactly have
a friendly tone -
although he was trying to appear more curious than investigative. But
it was an effort and
my wife and I found the exchange a bit tense.
    
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[jackessiebabe]

Hi Lainie,

I found your post particularly interesting because I also had an
encounter (though of a different sort) with Sue Ihnen.

Last March, we decided to spend one Saturday night in Laughlin, at
the Edgewater. Seeking advice from the Laughlin board, I was given
the same host's name by two players. I called the EW and asked for
that host. The woman who answered the phone told me that the host
was out on Disability Leave, but that SHE was the "Senior Executive
Host" and the "Supervisor" of the other host. I told her I would
like a comped room for the one Sat. night, and gave her my usual
coin-in amount. Her response was that she couldn't possibly comp me
in advance, but that she would make the reservation at the "weekend
casino rate" of $100.00. She said that she would review the charge
at check-out, and see if she could comp it. Even though I found her
manner curt and abrasive, I told her to make the reservation.

When we arrived at the EW, at dinnertime, there was a very long line
at all the regular check-in stations. I walked into the VIP Room,
hoping for the best, and said that Sue had made our reservation.
The gal pulled up our reservation immediately and checked us in w/o
delay. She then handed us a packet of papers, including 2 players
cards made out in our names. When I looked through the contents of
the packet, I noted that not only had the room had been comped, but
there were also comps for two for dinner, a show, and Sunday Brunch!

I have NO IDEA why we were beneficaries of this largess. I never saw
Sue, nor would I have asked her about it in any event. From the
persona she projected on the phone, I had little hope of getting
anything comped.

Had I been your friend, my conversation with Ms. Ihnen would have
been very short. The minute that she raised her voice to me, and
upbraided me for daring to question her authority, I would have
insisted on seeing HER supervisor. I wouldn't have left w/o
accomplishing this either. Even if it did absolutely no good, it
would have made me feel better. I do think that her supervisor has a
right to know how she was treating a good customer.

A person with the reported poor people skills exhibited by
this "Executive Host", should be free to seek employment where it is
not necessary to actually interact with casino patrons. Just my
opinion of course.

-Babe-

···

==================================================

--- In vpFREE@yahoogroups.com, Lainie Wolf <lainiewolf702@y...>wrote:

Brian, Thanks for sharing your experience. Sadly, you're not the
first person I know of who has had a really bad interaction with the
Edgewater. One of my friends sent me her story over the summer. I
checked with her this morning, and she gave me permission to post
her experience.....................

................"Ms. Ihnen belligerently scolded me for daring to
not take her `no' as the final authority, indicating – in a very
demeaning tone - that SHE was in charge and if SHE said we were not
entitled to something then that was that. She further stated that
we were never `hosted'...........................

If more players hear about these experience and exercise their
rights to play elsewhere, maybe things will change.

   Lainie

[Brian_Lee]

I appreciate the feedback. And I suppose that any number of us that
play regularily have had issues with a host at one time or another.
But this is the first time that I've heard of a casino employee
suggest that a player might be cheating based upon the amount of
their winnings. Being an advantage player, it kind of made me
nervous - as if "they were on to me" or something. While I know that
that wasn't the case, when I was "accused" I'm sure that my face
turned red - feeling a tad guilty I guess. But that feeling didn't
last too long. Like about 5 minutes or so. Brian
vpFREE@yahoogroups.com, "Brian Lee" <gl_bryan@y...> wrote:

The 50 cent machine kicked out a $500 TITO slip every time I hit
deuces. By the end of a long day
I had collected six of them for $3,000. I went to the cashier cage

to

cash them in, the clerk added them
up, stapled them together and handed the vouchers to his

supervisor

that happened to be standing there.
Instead of glancing at me and signing off on the payment as I have
come to expect he first asked me the following
questions:
Super: These are all $500. How did you do this? Did you cheat?
Me: No, how could I do that?
Super: Well how did you do this? What are you playing?
Me: Deuces
Super: Deuces? What denomination?
Me: 50 cents
Super: Looks like you can make some pretty good money at this,

hugh?

Me: Well, while I was winning my wife was losing.
Super: (Looking at my wife) So you were losing?
Yeah, yeah ha ha - we all chuckled (uncomfortably)
He signed off on my three grand.

I think it's important to note that his questions didn't exactly

have

a friendly tone -
although he was trying to appear more curious than investigative.

But

···

it was an effort and
my wife and I found the exchange a bit tense. Also, he didn't sign
off on the amount
until he finished the questions.

As a side note we hit three royals on the 50 cent NSUD and happily
walked away with a
somewhat cumbersome large bundle of cash. Our best trip ever!

[testpro_testpro]

Have had a couple of problems with EW cage supers, once verifying a
ticket and then redeeming a double 'four 7s' payout coupon from the
Treasure Chest promotion. Both resolved satisfactorily, but
unpleasant none the less.

Too bad about that encounter with Susan Ihnen, she is the person
responsible for getting the ball rolling with us going to the EW.
Without her, we'd have never gone back to EW a second time.

···

--- In vpFREE@yahoogroups.com, "Brian Lee" <gl_bryan@y...> wrote:

I appreciate the feedback. And I suppose that any number of us that
play regularily have had issues with a host at one time or another.

[Lainie_Wolf]

Thanks Babe. I'll be sure to pass along your advice -- it's really good!
   
  Lainie

···

jackessiebabe <jackessiebabe@yahoo.com> wrote:
  Had I been your friend, my conversation with Ms. Ihnen would have
been very short. The minute that she raised her voice to me, and
upbraided me for daring to question her authority, I would have
insisted on seeing HER supervisor. I wouldn't have left w/o
accomplishing this either. Even if it did absolutely no good, it
would have made me feel better. I do think that her supervisor has a
right to know how she was treating a good customer.

A person with the reported poor people skills exhibited by
this "Executive Host", should be free to seek employment where it is
not necessary to actually interact with casino patrons. Just my
opinion of course.

-Babe-

--- In vpFREE@yahoogroups.com, Lainie Wolf <lainiewolf702@y...>wrote:

Brian, Thanks for sharing your experience. Sadly, you're not the
first person I know of who has had a really bad interaction with the
Edgewater. One of my friends sent me her story over the summer. I
checked with her this morning, and she gave me permission to post
her experience.....................

................"Ms. Ihnen belligerently scolded me for daring to
not take her `no' as the final authority, indicating – in a very
demeaning tone - that SHE was in charge and if SHE said we were not
entitled to something then that was that. She further stated that
we were never `hosted'...........................

If more players hear about these experience and exercise their
rights to play elsewhere, maybe things will change.

   Lainie

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[whitejeeps]

The ultimate complaint is.....No complaint at all !

There are more than enough decent gambling joints that want my action.

I complain with my feet.

Have a happy 2006.....Jeep
.
.
--- In vpFREE@yahoogroups.com, "jackessiebabe" <jackessiebabe@y...>
wrote:

Hi Lainie,

I found your post particularly interesting because I also had an
encounter (though of a different sort) with Sue Ihnen.

Last March, we decided to spend one Saturday night in Laughlin, at
the Edgewater. Seeking advice from the Laughlin board, I was given
the same host's name by two players. I called the EW and asked for
that host. The woman who answered the phone told me that the host
was out on Disability Leave, but that SHE was the "Senior Executive
Host" and the "Supervisor" of the other host. I told her I would
like a comped room for the one Sat. night, and gave her my usual
coin-in amount. Her response was that she couldn't possibly comp

me

in advance, but that she would make the reservation at the "weekend
casino rate" of $100.00. She said that she would review the charge
at check-out, and see if she could comp it. Even though I found her
manner curt and abrasive, I told her to make the reservation.

When we arrived at the EW, at dinnertime, there was a very long line
at all the regular check-in stations. I walked into the VIP Room,
hoping for the best, and said that Sue had made our reservation.
The gal pulled up our reservation immediately and checked us in w/o
delay. She then handed us a packet of papers, including 2 players
cards made out in our names. When I looked through the contents of
the packet, I noted that not only had the room had been comped, but
there were also comps for two for dinner, a show, and Sunday

Brunch!

I have NO IDEA why we were beneficaries of this largess. I never saw
Sue, nor would I have asked her about it in any event. From the
persona she projected on the phone, I had little hope of getting
anything comped.

Had I been your friend, my conversation with Ms. Ihnen would have
been very short. The minute that she raised her voice to me, and
upbraided me for daring to question her authority, I would have
insisted on seeing HER supervisor. I wouldn't have left w/o
accomplishing this either. Even if it did absolutely no good, it
would have made me feel better. I do think that her supervisor has

a

right to know how she was treating a good customer.

A person with the reported poor people skills exhibited by
this "Executive Host", should be free to seek employment where it

is

not necessary to actually interact with casino patrons. Just my
opinion of course.

-Babe-

--- In vpFREE@yahoogroups.com, Lainie Wolf

<lainiewolf702@y...>wrote:

Brian, Thanks for sharing your experience. Sadly, you're not the
first person I know of who has had a really bad interaction with

the

···

Edgewater. One of my friends sent me her story over the summer. I
checked with her this morning, and she gave me permission to post
her experience.....................

................"Ms. Ihnen belligerently scolded me for daring to
not take her `no' as the final authority, indicating – in a very
demeaning tone - that SHE was in charge and if SHE said we were not
entitled to something then that was that. She further stated that
we were never `hosted'...........................

If more players hear about these experience and exercise their
rights to play elsewhere, maybe things will change.

   Lainie

[Lainie_Wolf]

That's ultimately what I did... Still I wish that companies would
train their hosts (and especially their Senior hosts like Sue Ihnen)
to be nice to players.

Wishing you a happy, fun and profitable '06 too!
Lainie

···

--- In vpFREE@yahoogroups.com, "whitejeeps" <whitejeeps@y...> wrote:

I complain with my feet.

Have a happy 2006.....Jeep

[a_k]

If businesses don't know that their employees are
treating customers rudely, nothing will be fixed and
will only deteriorate.

···

--- whitejeeps <whitejeeps@yahoo.com> wrote:

The ultimate complaint is.....No complaint at all !

There are more than enough decent gambling joints
that want my action.

I complain with my feet.

Have a happy 2006.....Jeep
.
.
--- In vpFREE@yahoogroups.com, "jackessiebabe"
<jackessiebabe@y...>
wrote:
>
> Hi Lainie,
>
> I found your post particularly interesting because
I also had an
> encounter (though of a different sort) with Sue
Ihnen.
>
> Last March, we decided to spend one Saturday night
in Laughlin, at
> the Edgewater. Seeking advice from the Laughlin
board, I was given
> the same host's name by two players. I called the
EW and asked for
> that host. The woman who answered the phone told
me that the host
> was out on Disability Leave, but that SHE was the
"Senior Executive
> Host" and the "Supervisor" of the other host. I
told her I would
> like a comped room for the one Sat. night, and
gave her my usual
> coin-in amount. Her response was that she
couldn't possibly comp
me
> in advance, but that she would make the
reservation at the "weekend
> casino rate" of $100.00. She said that she would
review the charge
> at check-out, and see if she could comp it. Even
though I found her
> manner curt and abrasive, I told her to make the
reservation.
>
> When we arrived at the EW, at dinnertime, there
was a very long line
> at all the regular check-in stations. I walked
into the VIP Room,
> hoping for the best, and said that Sue had made
our reservation.
> The gal pulled up our reservation immediately and
checked us in w/o
> delay. She then handed us a packet of papers,
including 2 players
> cards made out in our names. When I looked through
the contents of
> the packet, I noted that not only had the room had
been comped, but
> there were also comps for two for dinner, a show,
and Sunday
Brunch!
>
> I have NO IDEA why we were beneficaries of this
largess. I never saw
> Sue, nor would I have asked her about it in any
event. From the
> persona she projected on the phone, I had little
hope of getting
> anything comped.
>
> Had I been your friend, my conversation with Ms.
Ihnen would have
> been very short. The minute that she raised her
voice to me, and
> upbraided me for daring to question her authority,
I would have
> insisted on seeing HER supervisor. I wouldn't
have left w/o
> accomplishing this either. Even if it did
absolutely no good, it
> would have made me feel better. I do think that
her supervisor has
a
> right to know how she was treating a good
customer.
>
> A person with the reported poor people skills
exhibited by
> this "Executive Host", should be free to seek
employment where it
is
> not necessary to actually interact with casino
patrons. Just my
> opinion of course.
>
> -Babe-
> ==================================================
>
> --- In vpFREE@yahoogroups.com, Lainie Wolf
<lainiewolf702@y...>wrote:
>
> Brian, Thanks for sharing your experience. Sadly,
you're not the
> first person I know of who has had a really bad
interaction with
the
> Edgewater. One of my friends sent me her story
over the summer. I
> checked with her this morning, and she gave me
permission to post
> her experience.....................
>
> ................"Ms. Ihnen belligerently scolded
me for daring to
> not take her `no' as the final authority,
indicating � in a very
> demeaning tone - that SHE was in charge and if SHE
said we were not
> entitled to something then that was that. She
further stated that
> we were never `hosted'...........................

>
> If more players hear about these experience and
exercise their
> rights to play elsewhere, maybe things will
change.
>
> Lainie
>

__________________________________________
Yahoo! DSL � Something to write home about.
Just $16.99/mo. or less.
dsl.yahoo.com

[whitejeeps]

You right on the money. In my regular haunts I will complain. Usually
softly. Soft complaint; sort of I'm doing this in order to try and help
your business kind of BS. Improving their business is good for me; I
like to go there and want them to stay in business. In a place where
there is no reason for me to go there again, I don't waste my time to
express feelings. Exception: I will complain if there is maybe
something in it for me; Chance at reduced bill, bounce back coupon
etc. Being soft instead of angry seems to net better results for me.
When asking for their boss I always ask for their bosses boss too.
Sometime I skip up to the super super. Many times the immediate boss
covers for their help. Bottom line is I try to sail through life with
the least amount of stress. Too many times, though, I have broken this
policy.

Happy new year.....Jeep
.
.

···

--- In vpFREE@yahoogroups.com, a k <andyk711@y...> wrote:

If businesses don't know that their employees are
treating customers rudely, nothing will be fixed and
will only deteriorate.

--- whitejeeps <whitejeeps@y...> wrote:

> The ultimate complaint is.....No complaint at all !
>
> There are more than enough decent gambling joints
> that want my action.
>
> I complain with my feet.
>
> Have a happy 2006.....Jeep
> .
> .

[Bob_Dancer1]

I've reread Brian's original Tuesday-morning post on this a
couple of times (which concerned a cage supervisor), and I see that it
has generated a lot of posts about rude hosts.

        As near as I can tell from the original post, the cage
supervisor's behavior was appropriate, in general terms, at least. He'd
never seen six $500 tickets all at once, and the fact that they were all
for the same amount made him suspicious --- which is appropriate for
someone responsible for over-seeing the giving out the company's money.
Maybe he asked the questions a little more rudely than Brian would like,
but, after all, how DO you ask these questions politely? And Brian's
"how could I cheat?" answer to the supervisor's question would likely
have increased suspicions even more. (I'm using Brian's name here
because it was his post. In no way is this personal between Brian and
me. I'm trying to address the substancee of the post.)

        The bottom line appears to be that Brian got paid with a
30-second-at-most delay. It was his best trip ever. What's to complain
about?

Bob Dancer

For the best in video poker information, visit www.bobdancer.com
or call 1-800-244-2224 M-F 9-5 Pacific Time.

[Non-text portions of this message have been removed]

[Brian_Lee]

Bob, thank you for noting the substance of my original post. I don't
think I was complaining in it though. I was just telling it like it
was. Reporting an unusual circumstance, if you will. The complaints
came from some of the posts after mine. But, after 10 hours of
playing NSUD's I was taken aback by his questions and it took me by
surprise. Being taught the ropes by you, Skip and Harry I supose I
was a little paranoid. And as I said, he tried his best to be
tactful, doing his best to act more curious than accusing. You seem
to understand his perspective very well - and I would agree, that he
was doing his job. But this has never happened to me before and I
thought it worthy of a post. Does it happen to you a lot?
Brian

The complaints--- In vpFREE@yahoogroups.com, "Bob Dancer"
<bob.dancer@c...> wrote:

        I've reread Brian's original Tuesday-morning post on this a
couple of times (which concerned a cage supervisor), and I see

that it

has generated a lot of posts about rude hosts.

        As near as I can tell from the original post, the cage
supervisor's behavior was appropriate, in general terms, at least.

He'd

never seen six $500 tickets all at once, and the fact that they

were all

for the same amount made him suspicious --- which is appropriate

for

someone responsible for over-seeing the giving out the company's

money.

Maybe he asked the questions a little more rudely than Brian would

like,

but, after all, how DO you ask these questions politely? And

Brian's

"how could I cheat?" answer to the supervisor's question would

likely

have increased suspicions even more. (I'm using Brian's name here
because it was his post. In no way is this personal between Brian

and

me. I'm trying to address the substancee of the post.)

        The bottom line appears to be that Brian got paid with a
30-second-at-most delay. It was his best trip ever. What's to

complain

···

about?

Bob Dancer

For the best in video poker information, visit www.bobdancer.com
or call 1-800-244-2224 M-F 9-5 Pacific Time.

[Non-text portions of this message have been removed]

[Bob_Dancer1]

Brian wrote: But this has never happened to me before and I
thought it worthy of a post. Does it happen to you a lot?

        Not a lot, and never exactly the same as what you described, but
sometimes fairly close to that. Strikes me as a good topic for an
article. After I've thought about it, you'll see my comments in a few
weeks.

Bob Dancer

For the best in video poker information, visit www.bobdancer.com
or call 1-800-244-2224 M-F 9-5 Pacific Time.

[Non-text portions of this message have been removed]

[nightoftheiguana2000]

also 6 $500 tickets is $3,000 , that's the "official" fed transaction
reporting limit

···

--- In vpFREE@yahoogroups.com, "Bob Dancer" <bob.dancer@c...> wrote:

        I've reread Brian's original Tuesday-morning post on this a
couple of times (which concerned a cage supervisor), and I see that it
has generated a lot of posts about rude hosts.

        As near as I can tell from the original post, the cage
supervisor's behavior was appropriate, in general terms, at least. He'd
never seen six $500 tickets all at once, and the fact that they were all
for the same amount made him suspicious --- which is appropriate for
someone responsible for over-seeing the giving out the company's money.
Maybe he asked the questions a little more rudely than Brian would like,
but, after all, how DO you ask these questions politely? And Brian's
"how could I cheat?" answer to the supervisor's question would likely
have increased suspicions even more. (I'm using Brian's name here
because it was his post. In no way is this personal between Brian and
me. I'm trying to address the substancee of the post.)

        The bottom line appears to be that Brian got paid with a
30-second-at-most delay. It was his best trip ever. What's to complain
about?

Bob Dancer

For the best in video poker information, visit www.bobdancer.com
or call 1-800-244-2224 M-F 9-5 Pacific Time.

[Non-text portions of this message have been removed]

[jr_decker]

nightoftheiguana2000 <nightoftheiguana2000@yahoo.com> wrote: also 6 $500 tickets is $3,000 , that's the "official" fed transaction reporting limit

What does this mean?
  Thanks,
  JR
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···

---------------------------------
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vpFREE-unsubscribe@yahoogroups.com
    
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[jackessiebabe]

Good Morning, Bob.

I have read and re-read your post a few times and must respectfully,
but strongly disagree with your premise that the cage supervisor's
behavior was "appropriate."

The fact that Brian was playing a full-pay machine (provided by the
casino) utilizing optimum strategy (probably provided by you) and
actually WINNING (provided by the VP Goddess swinging the curve in
his direction)is, IMO, no reason whatsover for him to be questioned
as though he was a common cheat (read thief)! I believe that this
was egregiously rude behavior on the part of the cage supervisor (I
prefer stupidvisor, in this instance).

Furthermore, if as Brian said, the machine "spit out" a $500 ticket
each time he had the good fortune to hit the deuces, the supervisor
should have been aware of the method in which the casino's TITO
machines automatically dispensed the tickets.

What possible answer could this supervisor expect to the
question, "Did you cheat"? Even discounting the very obvious
conclusion that it would be very difficult if not impossible to
cheat in this manner, did he actually think that Brian would
say, "Yes! I cheated. Confiscate my six $500 tickets and call the
Metro Police!"

Had I been in Brian's place I would have been extremely insulted by
the insinuation of this casino employee that I was cheating! I
would have immediately demanded to speak with the highest ranking
manager currently in the casino, and would have insisted on an
apology.

Certainly, I would not have bothered to "explain" (apologize for
winning!) that my partner had lost. I'm absolutely certain that no
one in the casino apologized to Brian when BOTH he and his wife lost.

You express the thought that Brian had "nothing to complain about"
because he had a nice winning trip, and was not delayed very long in
completing the transaction. I strongly disagree with that
statement. Do you think that he would have had a legitimate
complaint had he lost? It certainly is possible, as we all know, to
cash in $3,000 worth of tickets and still lose.

I think that he had a major issue with this casino employee
regarding the employee's total lack of respect for him, as a
customer. I believe that it would have been more appropriate for him
to have been "red-faced" from anger, rather than from embarrassment.

I do however agree with you that Brian's original post was not
addressed as well as it might have been. The thread immediately
changed course and focused instead on an EW host with whom a few
list members (including me) had varying experiences.

Regards,
-Babe-

···

==========================================================
--- In vpFREE@yahoogroups.com, "Bob Dancer" <bob.dancer@c...> wrote:

I've reread Brian's original Tuesday-morning post on this a couple
of times (which concerned a cage supervisor), and I see that it
has generated a lot of posts about rude hosts.

As near as I can tell from the original post, the cage supervisor's
behavior was appropriate, in general terms, at least. He'd never
seen six $500 tickets all at once, and the fact that they were all
for the same amount made him suspicious --- which is appropriate for
someone responsible for over-seeing the giving out the company's
money.......................

                  <SNIP>

.......The bottom line appears to be that Brian got paid with a 30-
second-at-most delay. It was his best trip ever. What's to complain
about?

Bob Dancer

[Don_the_Dentist1]

Something similiar happened to me at the Four Queens about a month
ago. Both my wife and I cashed out for exactly $1,500.00 each and I
brought the tickets over to the cage. Cashier called over her
supervisor. After seeing that the tickets came from two different
machines and I was paid, the supervisor explained that they just
wanted to check that the TITO process did not print out two tickets
by mistake. Certainly understandable...entire extra time...maybe 60
seconds.

This begs the question...can the TITO malfunction and print multiple
tickets for one transaction? Since the TITO process is essentially
printing money, I would think that there would be multiple layers of
safeguards built into the system.

Don the Dentist

···

--- In vpFREE@yahoogroups.com, "Brian Lee" <gl_bryan@y...> wrote:

And as I said, he tried his best to be
tactful, doing his best to act more curious than accusing. You seem
to understand his perspective very well - and I would agree, that
he was doing his job. But this has never happened to me before and
I thought it worthy of a post. Does it happen to you a lot?
Brian

[D_B]

At a local casino here in San Diego (Sycuan), I was playing a 0.25 VP
machine and was having a good run. I hit a royal and then I a coupe
of sets of ducks. I cashed out an amount over $1200. I brought the
ticket to the cashier who called her supervisor (tickets over $1000
required verification by a supervisor, a process which is not needed.
If a computer is available to verify that the ticket was indeed
printed and is valid, what is a human going to do except intimidate
you?). The supervisor asked me if I won the amount over $1200 in a
large jackpot. I said no, it was the result of many hours of lucky
play. He signed the slip and said he just wanted to make sure the
TITO was functioning properly and that it didn't just spit out a big
jackpot ticket and therefore avoid a W2.

It took about five minutes to get paid altogether, but I figure that
say $1500 in 5 minutes is about $18,000 an hour, so I didn't mind.

I know that in other casinos, if you win anything over the $1200 mark,
the machine spits out a ticket for the win so that you never have over
$1200 on the machine.

DB in SD

···

On 12/29/05, dds2124 <dds6@cox.net> wrote:

--- In vpFREE@yahoogroups.com, "Brian Lee" <gl_bryan@y...> wrote:
> And as I said, he tried his best to be
> tactful, doing his best to act more curious than accusing. You seem
> to understand his perspective very well - and I would agree, that
> he was doing his job. But this has never happened to me before and
> I thought it worthy of a post. Does it happen to you a lot?
> Brian

[jackessiebabe]

This is interesting, Don. In the case of your experience at the 4
Queens, I believe that the situation was handled both properly AND
POLITELY. You were not interrogated about cheating. You were not
made to feel that you had done something improper, if not downright
illegal. It was politely explained to you why the extra safeguards
were necessary.

It just serves to further highlight the difference in attitude
between the two casino supervisors. Which casino would you choose to
patronize for your future gambling trips?

-Babe-

···

===============================================
--- In vpFREE@yahoogroups.com, "dds2124" <dds6@c...> wrote:

Something similiar happened to me at the Four Queens about a month
ago. Both my wife and I cashed out for exactly $1,500.00 each and I
brought the tickets over to the cage. Cashier called over her
supervisor. After seeing that the tickets came from two different
machines and I was paid, the supervisor explained that they just
wanted to check that the TITO process did not print out two tickets
by mistake. Certainly understandable....................

Don the Dentist

[nightoftheiguana2000]

http://gaming.nv.gov/stats_regs/reg6a.pdf

For transactions involving more than $3,000 with respect to each
deposit of funds, including gaming front money deposits or safekeeping
deposits, account opened, or line of credit extended or established,
6A licensees shall, at the time the funds are deposited, the account
is opened, or credit is extended or established, secure and maintain
the same information as required in Regulations 6A.030(3)(d) through
(j) in the manner required in Regulation 6A.030(1). Where the deposit,
account, or credit is in the names of two or more patrons, the 6A
licensee shall secure such information for each patron having a
financial interest in the deposit, account, or line of credit. In the
event a 6A licensee has been unable to secure all the required
information, it shall not be deemed to be in violation of this section
if it has made a reasonable effort to secure such information,
maintains a list containing the names and permanent addresses of those
patrons from whom it has been unable to obtain the information, and
makes the names and addresses of those patrons available to the state
upon request.

nightoftheiguana2000 <nightoftheiguana2000@y...> wrote: also 6

$500 tickets is $3,000 , that's the "official" fed transaction
reporting limit

What does this mean?
  Thanks,
  JR
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--- In vpFREE@yahoogroups.com, jr decker <jrdecker@y...> wrote:

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