I used email to contact Mickey Petkus at the Palms to book a room
and to ask a few questions. She called me back with 3 hours to book
my room and responded to the other questions by email within 24
hours. A week after I returned home, she called to ask me if I was
pleased with everything (excellent customer service!). After we
spoke, I thought of one thing I regretted not mentioning, so I
emailed her about it. Again, her response was within 24 hours.
I used email to contact the Director of Operations at Boyd. His
response was not as timely, but, it didn't need to be. I knew what I
had inquired about would take some time to investigate. He did
respond appropriately several weeks later.
Correna Correna
ยทยทยท
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Hi Group,
Daily reader, very infrequent poster. Always great info from
everyone. I am not sure if this is a topic that has been brought up
before but my experience with e-mailing casion hosts has been less
than wonderful. Right now, I am waiting for reponses from three
different properties. One message has been out there 4 days,
another 2 days, the third, well, minutes but if my past experience
holds up, this one won't respond anytime soon. Of course, I know I
could use the phone but e-mail is easier and I can access it from a
number of locations.
What is it with casino hosts and e-mail? Am I impatient? I
actually followed up once on an e-mail to a host. She told me she
hardly even reads them. huh!?! E-mails equal phone calls in my
book.
I am interested in others' experiences.