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XVP: Personal TVs/DVD Players in Restaurants - an Etiquette Ques...

#1

One of the things they teach in any decent business school is the concept of
the "silent sufferer." As LGT alluded to, there may be people nearby in this
restaurant scenario who intensely dislike the situation, but for one reason or
another don't say anything to the management or the culprit(s). However,
their silence is broken when talking to friends, family, and acquaintances about
the experience later. One intensely dissatisfied customer will tell at least
10 other people about it. A truly good manager will see such a situation and
discreetly act upon it immediately, thereby saving the goodwill of not only
the silent sufferer but also of the 10+ people he/she would have told later.

- Brian in MI

In a message dated 12/26/2006 7:51:25 PM Eastern Standard Time,
LGTVegas@gmail.com writes:

Just because no customers complain to the manager does not
mean that no one seems to view it as a problem. Personally,
I have no problem complaining to management. But, unfortunately,
there are a lot of people out there who will not approach management
(or the offending patrons) and will sit there and suffer. THAT is why
a manager should do something BEFORE a complaint is filed.

And, there is no need to "make a scene" with the children. Certainly,
a good manager should be capable of handling this kind of situation
without causing any kind of "scene."

[Non-text portions of this message have been removed]

#2

Thanks, Brian. You said it better than I did.

···

On 12/26/06, Marksalot300@aol.com <Marksalot300@aol.com> wrote:

One of the things they teach in any decent business school is the concept
of
the "silent sufferer." As LGT alluded to, there may be people nearby in
this
restaurant scenario who intensely dislike the situation, but for one
reason or
another don't say anything to the management or the culprit(s). However,
their silence is broken when talking to friends, family, and acquaintances
about
the experience later. One intensely dissatisfied customer will tell at
least
10 other people about it. A truly good manager will see such a situation
and
discreetly act upon it immediately, thereby saving the goodwill of not
only
the silent sufferer but also of the 10+ people he/she would have told
later.

- Brian in MI

In a message dated 12/26/2006 7:51:25 PM Eastern Standard Time,
LGTVegas@gmail.com writes:
> Just because no customers complain to the manager does not
> mean that no one seems to view it as a problem. Personally,
> I have no problem complaining to management. But, unfortunately,
> there are a lot of people out there who will not approach management
> (or the offending patrons) and will sit there and suffer. THAT is why
> a manager should do something BEFORE a complaint is filed.
>
> And, there is no need to "make a scene" with the children. Certainly,
> a good manager should be capable of handling this kind of situation
> without causing any kind of "scene."

[Non-text portions of this message have been removed]

#3

Thanks everyone!
   
  I saw the couple at the table next to the one with the TV complain to the manager. It looked like the manager gave them a little bit of a hard time, but they were moved.
   
  My table then spent a good part of our dinner discussing negative restaurant experiences and how we handle them (and what we would have done if we were those other people). There were several people at our table, and we couldn't come to a consensus, which is what led me to post the question. (I'm glad to hear that I'm not alone in thinking that children who cannot behave do not belong in nicer restaurants, especially in casino restaurants.)
   
  FWIW, this was at the Silverado Steakhouse at the South Point.
   
  In light of this (and some other poor service I've had there), I don't think I'd eat there if I wasn't on a comp (and even then, I'm not so sure).
   
  Lainie

  Thanks, Brian. You said it better than I did.

···

Curtis Rich <LGTVegas@gmail.com> wrote:

On 12/26/06, Marksalot300@aol.com wrote:

One of the things they teach in any decent business school is the concept
of the "silent sufferer." As LGT alluded to, there may be people nearby in
this restaurant scenario who intensely dislike the situation, but for one reason or
another don't say anything to the management or the culprit(s). However,
their silence is broken when talking to friends, family, and acquaintances about
the experience later. One intensely dissatisfied customer will tell at least
10 other people about it. A truly good manager will see such a situation and
discreetly act upon it immediately, thereby saving the goodwill of not only
the silent sufferer but also of the 10+ people he/she would have told later.

- Brian in MI

In a message dated 12/26/2006 7:51:25 PM Eastern Standard Time,
LGTVegas@gmail.com writes:
> Just because no customers complain to the manager does not
> mean that no one seems to view it as a problem. Personally,
> I have no problem complaining to management. But, unfortunately,
> there are a lot of people out there who will not approach management
> (or the offending patrons) and will sit there and suffer. THAT is why
> a manager should do something BEFORE a complaint is filed.
>
> And, there is no need to "make a scene" with the children. Certainly,
> a good manager should be capable of handling this kind of situation
> without causing any kind of "scene."

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#4

to the manager. It looked like the manager gave them a little bit of
a hard time, but they were moved.

Not sure who did what. Who got the hard time. Who got moved?

···

--- In vpFREE@yahoogroups.com, Lainie Wolf <lainiewolf702@...> wrote:

Thanks everyone!
   
  I saw the couple at the table next to the one with the TV complain

#5

Has this already been said?

Why not just have the kid use an earphone and then he is happy, hearing all that he needs to,
and the surroundings are quiet.

If this has been said before, my apologies, for repeating it.

.....bl

#6

It's not a bad idea, but how many parents would put earphones on a 2 year old (and how many 2 year olds would keep the earphones in their ears)?

bornloser1537 <bornloser1537@yahoo.com> wrote: Has this already been said?

Why not just have the kid use an earphone and then he is happy, hearing all that he needs to,
and the surroundings are quiet.

If this has been said before, my apologies, for repeating it.

.....bl

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···

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#7

The people who called the manager over were given a hard time by the manager but eventually moved. It seemed like the manager didn't want to acknowledge that the child was creating a disturbance.

···

deuceswild1000 <deuceswild1000@yahoo.com> wrote: --- In vpFREE@yahoogroups.com, Lainie Wolf wrote:

Thanks everyone!

I saw the couple at the table next to the one with the TV complain

to the manager. It looked like the manager gave them a little bit of
a hard time, but they were moved.

Not sure who did what. Who got the hard time. Who got moved?

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#8

year old (and how many 2 year olds would keep the earphones in their
ears)?

2 year olds have no business in a nice restaurant ... that is why they
have "family restaurants"

···

--- In vpFREE@yahoogroups.com, Lainie Wolf <lainiewolf702@...> wrote:

It's not a bad idea, but how many parents would put earphones on a 2

#9

HMMM! I am sure that the ACLU and the "PC police" would have somehting to say about that.
Even two-year olds have their "rights", guaranteed by the Constitution.

LOL!

.....bl

···

--- In vpFREE@yahoogroups.com, "Lavona Rann" <lrann2@...> wrote:

2 year olds have no business in a nice restaurant ... that is why they
have "family restaurants"

#10

bornloser1537 wrote:

···

--- In vpFREE@yahoogroups.com, "Lavona Rann" <lrann2@...> wrote:

2 year olds have no business in a nice restaurant ... that is why
they have "family restaurants"

HMMM! I am sure that the ACLU and the "PC police" would have
somehting to say about that. Even two-year olds have their "rights",
guaranteed by the Constitution.

Just as every private business has, "The right to refuse service". :slight_smile:

  --Brett

#11

Sigh!

Even though what I have said, I have said in jest, with tongue firmly implanted in cheek, it is
unfortunate that many a "private business" has had to buckle under at times with court
rulings not allowing them to refuse service (for whatever reason, real or imagined), if they
want to stay in business.

....bl

···

--- In vpFREE@yahoogroups.com, "vex" <vexicon@...> wrote:

Just as every private business has, "The right to refuse service". :slight_smile:

  --Brett

#12

In jurisdictions that don't allow minors in the casinos you can be
sure there will be no one under 21 in the restaurants that are within
the casino.

2 year olds have no business in a nice restaurant ... that is why

they

···

have "family restaurants"

#13

Is that true?

···

--- In vpFREE@yahoogroups.com, "vex" <vexicon@...> wrote:

Just as every private business has, "The right to refuse service". :slight_smile:

#14

Maybe only in some instances, like the famous quotation "no shirt, no shoes, no service".
But, in truth, I do not know how even this would stand up in a full blown court assasult.

In many other matters, private business have many restrictions in regard to their reasons for
refusing service.

.....bl

···

--- In vpFREE@yahoogroups.com, "deuceswild1000" <deuceswild1000@...> wrote:

--- In vpFREE@yahoogroups.com, "vex" <vexicon@> wrote:

> Just as every private business has, "The right to refuse service". :slight_smile:

Is that true?

#15

Just as every private business has, "The right to refuse service". :slight_smile:

  --Brett

Or, as a sign in the kitchen of my college housing read, "the right to
serve refuse."

Memories....

#16

bornloser1537 wrote:

Maybe only in some instances, like the famous quotation "no shirt, no
shoes, no service". But, in truth, I do not know how even this would
stand up in a full blown court assasult.

In many other matters, private business have many restrictions in
regard to their reasons for refusing service.

There's plenty of Googleterial available:

http://www.legalzoom.com/articles/article_content/article13721.html

There *are* substantial restrictions placed on business owners. I imagine
most business owners attempt to follow the letter of the law, but they
still have the ability to refuse service and then head to the courtroom,
after the fact.

Sort of an alternate take on, "Shoot'em all and let God sort them out".

  --Brett

#17

where would this be? In all the LV resturants that are basically inside
the casinos (along the outside walls but usually always open to the
casino floors)minors are allowed.
but LV does allow minors to walk through casinos....just not to stop
and watch gambling.
are there areas that don't even allow kids to walk through?

···

--- In vpFREE@yahoogroups.com, "vetsen" <vetsen@...> wrote:

In jurisdictions that don't allow minors in the casinos you can be
sure there will be no one under 21 in the restaurants that are within
the casino.
>
>
>
> 2 year olds have no business in a nice restaurant ... that is why
they
> have "family restaurants"
>

#18

Atlantic City. When my daughter was younger I wanted to take her to the Virginia City Buffet at Bally's but wasn't allowed.

siona@siona.org

···

At 01:31 PM 12/29/2006, you wrote:

--- In vpFREE@yahoogroups.com, "vetsen" <vetsen@...> wrote:
>
> In jurisdictions that don't allow minors in the casinos you can be
> sure there will be no one under 21 in the restaurants that are within
> the casino.

where would this be? In all the LV resturants that are basically inside
the casinos (along the outside walls but usually always open to the
casino floors)minors are allowed.
but LV does allow minors to walk through casinos....just not to stop
and watch gambling.
are there areas that don't even allow kids to walk through?

#19

Hmmmm, maybe the adults shouldn't have been in the restaurant. Children only behave in the manner adults let them. These parents were the rude ones. The child knew no better. I have seen very well behaved children in restaurants that caused no problems. Kind of like blaming the barking dog next door out in the cold and snow when it is the owner who doesn't take care of the dog.

lakeshorebenbev <benfeinberg@juno.com> wrote:
> Just as every private business has, "The right to refuse service". :slight_smile:
>

> --Brett
>

Or, as a sign in the kitchen of my college housing read, "the right to
serve refuse."

Memories....

···

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#20

When I stayed at the Riviera a couple years ago children were not even allowed in the snack bar off from the casino.

···

siona <lists@siona.org> wrote: At 01:31 PM 12/29/2006, you wrote:
>--- In vpFREE@yahoogroups.com, "vetsen" <vetsen@...> wrote:
> >
> > In jurisdictions that don't allow minors in the casinos you can be
> > sure there will be no one under 21 in the restaurants that are within
> > the casino.
>
>where would this be? In all the LV resturants that are basically inside
>the casinos (along the outside walls but usually always open to the
>casino floors)minors are allowed.
>but LV does allow minors to walk through casinos....just not to stop
>and watch gambling.
>are there areas that don't even allow kids to walk through?

Atlantic City. When my daughter was younger I wanted to take her to
the Virginia City Buffet at Bally's but wasn't allowed.

siona@siona.org

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