vpFREE2 Forums

JZ1 · January 14, 2020, 5:32pm

Here is the complaint letter I sent to Payless car rental:

···

*******************************
I just completed a rental with Payless from 12/11/09 - 12/15/09. The amount of my final bill was different from the number in my email confirmation. It wasn't much but there no reason those 2 numbers ( quote and final price) should be more than one penny different. But that isn't why I am writing.

I picked up my vehicle on 12/11 and the lady behind the counter ( her name might be on the paperwork) told me I had rented a 2 door hatchback and that I should upgrade to a midsize for my 'safety and comfort'. So, payless rents cars that aren't safe unless you upgrade? As it turns out, the vehicle I had was a Toyota Yaris, which is a 4 door sedan. I'd say the counter person purposely didn't tell me the truth in order to get me to pay for an upgrade to the car I had already rented.

She also said I should prepay for gas because gas is $2.89 in town and it's only $2.49 if I prepay. Now, gas was $2.89 across from the rental center but I gassed up in Las Vegas for $2.59 a gallon. The lady also failed to mention that I prepay the entire tank and there is no refund. Once again, this lady didn't tell me the complete truth in order to upsell.

The clincher was on the insurance sell. She asked me if I wanted full coverage or just the basic coverage like I had last time. I told I declined all last time and she insisted that I purchased coverage last time. Now, I have rented well over 100 vehicles in my life and have never purchase the optional, overpriced insurance. Then she said that there is no coverage on the vehicle so I am on my own. I didn't know you could rent an uninsured vehicle in Las Vegas. She also never inquired about my personal auto insurance.

Here's what I want to happen. If you refund me the full price of the rental and send me confirmation of how you are going to educate your counter help, I will consider the matter settled. If you disagree with that proposal, I will be filing with the BBB and Las Vegas attorney general. The sales pressure and misinformation is serious enough that it has to be addressed, either internally at Payless or through the proper regulatory agency.

I look forward to hearing from you. Email is the preferred method.
***************************************************************************

Their response was to apologize for the 'misunderstanding' and offer me 10% off my next rental and a free upgrade. I politely declined.

Payless is dirt cheap but if you want to avoid the extreme hard sell, rent somewhere else.

They also have a new policy for damage on the vehicle. They give you a slip, you go to the vehicle and list the damage on the vehicle and then return them the slip. No Payless person inspects the vehicle. Use your own judgement about how to best handle this policy.

[Non-text portions of this message have been removed]

Jerry_Logan · January 14, 2020, 7:04pm

Did you lose on this trip?

What you've described is very, very common among the lower end rental companies. Their clerks are trained in putting extra effort into selling things you don't need and renting cars you don't want. They prey on their customer's weaknesses, and don't count on regularly facing customers like you who know what they're doing. I wouldn't waste my time past that one letter you've written.

Is a Toyota Yaris a real car?

···

________________________________
From: "greeklandjohnny@aol..com" <greeklandjohnny@aol.com>
To: vpfree@yahoogroups.com
Sent: Thu, December 17, 2009 7:23:21 AM
Subject: [vpFREE] XVP -- Payless car rental

Here is the complaint letter I sent to Payless car rental:

************ ********* ********* *
I just completed a rental with Payless from 12/11/09 - 12/15/09. The amount of my final bill was different from the number in my email confirmation. It wasn't much but there no reason those 2 numbers ( quote and final price) should be more than one penny different. But that isn't why I am writing.

I picked up my vehicle on 12/11 and the lady behind the counter ( her name might be on the paperwork) told me I had rented a 2 door hatchback and that I should upgrade to a midsize for my 'safety and comfort'. So, payless rents cars that aren't safe unless you upgrade? As it turns out, the vehicle I had was a Toyota Yaris, which is a 4 door sedan. I'd say the counter person purposely didn't tell me the truth in order to get me to pay for an upgrade to the car I had already rented.

She also said I should prepay for gas because gas is $2.89 in town and it's only $2.49 if I prepay. Now, gas was $2.89 across from the rental center but I gassed up in Las Vegas for $2.59 a gallon. The lady also failed to mention that I prepay the entire tank and there is no refund. Once again, this lady didn't tell me the complete truth in order to upsell.

The clincher was on the insurance sell. She asked me if I wanted full coverage or just the basic coverage like I had last time. I told I declined all last time and she insisted that I purchased coverage last time. Now, I have rented well over 100 vehicles in my life and have never purchase the optional, overpriced insurance. Then she said that there is no coverage on the vehicle so I am on my own. I didn't know you could rent an uninsured vehicle in Las Vegas. She also never inquired about my personal auto insurance.

Here's what I want to happen. If you refund me the full price of the rental and send me confirmation of how you are going to educate your counter help, I will consider the matter settled. If you disagree with that proposal, I will be filing with the BBB and Las Vegas attorney general. The sales pressure and misinformation is serious enough that it has to be addressed, either internally at Payless or through the proper regulatory agency.

I look forward to hearing from you. Email is the preferred method.
************ ********* ********* ********* ********* ********* ********* *********

Their response was to apologize for the 'misunderstanding' and offer me 10% off my next rental and a free upgrade. I politely declined.

Payless is dirt cheap but if you want to avoid the extreme hard sell, rent somewhere else.

They also have a new policy for damage on the vehicle. They give you a slip, you go to the vehicle and list the damage on the vehicle and then return them the slip. No Payless person inspects the vehicle. Use your own judgement about how to best handle this policy.

[Non-text portions of this message have been removed]

Jigger_Woodruff · January 14, 2020, 7:04pm

I rented from Alamo - same deal. About $4 more than the quote. Like most of the sheep I simply paid it. Is this standard at most outfits? A few bucks a rental adds up pretty quickly on hundreds of rentals. I'll be paying a little closer attention from now on......

Don't let the bastards wear you down....

JW

···

--- On Thu, 12/17/09, greeklandjohnny@aol.com <greeklandjohnny@aol.com> wrote:

From: greeklandjohnny@aol.com <greeklandjohnny@aol.com>
Subject: [vpFREE] XVP -- Payless car rental
To: vpfree@yahoogroups.com
Date: Thursday, December 17, 2009, 6:23 AM

Here is the complaint letter I sent to Payless car rental:

*******************************
I just completed a rental with Payless from 12/11/09 -
12/15/09. The amount of my final bill was different from the
number in my email confirmation. It wasn't much but there no
reason those 2 numbers ( quote and final price) should be
more than one penny different. But that isn't why I am
writing.

I picked up my vehicle on 12/11 and the lady behind the
counter ( her name might be on the paperwork) told me I had
rented a 2 door hatchback and that I should upgrade to a
midsize for my 'safety and comfort'. So, payless rents cars
that aren't safe unless you upgrade? As it turns out, the
vehicle I had was a Toyota Yaris, which is a 4 door sedan.
I'd say the counter person purposely didn't tell me the
truth in order to get me to pay for an upgrade to the car I
had already rented.

She also said I should prepay for gas because gas is $2.89
in town and it's only $2.49 if I prepay. Now, gas was $2.89
across from the rental center but I gassed up in Las Vegas
for $2.59 a gallon. The lady also failed to mention that I
prepay the entire tank and there is no refund. Once again,
this lady didn't tell me the complete truth in order to
upsell.

The clincher was on the insurance sell. She asked me if I
wanted full coverage or just the basic coverage like I had
last time. I told I declined all last time and she insisted
that I purchased coverage last time. Now, I have rented well
over 100 vehicles in my life and have never purchase the
optional, overpriced insurance. Then she said that there is
no coverage on the vehicle so I am on my own. I didn't know
you could rent an uninsured vehicle in Las Vegas. She also
never inquired about my personal auto insurance.

Here's what I want to happen. If you refund me the full
price of the rental and send me confirmation of how you are
going to educate your counter help, I will consider the
matter settled. If you disagree with that proposal, I will
be filing with the BBB and Las Vegas attorney general. The
sales pressure and misinformation is serious enough that it
has to be addressed, either internally at Payless or through
the proper regulatory agency.

I look forward to hearing from you. Email is the preferred
method.
***************************************************************************

Their response was to apologize for the 'misunderstanding'
and offer me 10% off my next rental and a free upgrade. I
politely declined.

Payless is dirt cheap but if you want to avoid the extreme
hard sell, rent somewhere else.

They also have a new policy for damage on the vehicle. They
give you a slip, you go to the vehicle and list the damage
on the vehicle and then return them the slip. No Payless
person inspects the vehicle. Use your own judgement about
how to best handle this policy.

[Non-text portions of this message have been removed]

------------------------------------

vpFREE Links: http://members.cox.net/vpfree/Links.htm

Yahoo! Groups Links
vpFREE\-fullfeatured@yahoogroups\.com

NC_Wanderer · January 14, 2020, 7:04pm

I have used Dollar in Vegas and other cities for years and never had this happen.

···

--- On Thu, 12/17/09, Jigger Woodruff <bayfieldkent@yahoo.com> wrote:

From: Jigger Woodruff <bayfieldkent@yahoo.com>
Subject: Re: [vpFREE] XVP -- Payless car rental
To: vpFREE@yahoogroups.com
Date: Thursday, December 17, 2009, 12:30 PM

I rented from Alamo - same deal. About $4 more than the quote. Like most of the sheep I simply paid it. Is this standard at most outfits? A few bucks a rental adds up pretty quickly on hundreds of rentals. I'll be paying a little closer attention from now on......

Don't let the bastards wear you down....

JW

--- On Thu, 12/17/09, greeklandjohnny@ aol.com <greeklandjohnny@ aol.com> wrote:

From: greeklandjohnny@ aol.com <greeklandjohnny@ aol.com>
Subject: [vpFREE] XVP -- Payless car rental
To: vpfree@yahoogroups. com
Date: Thursday, December 17, 2009, 6:23 AM

Here is the complaint letter I sent to Payless car rental:

************ ********* ********* *
I just completed a rental with Payless from 12/11/09 -
12/15/09. The amount of my final bill was different from the
number in my email confirmation. It wasn't much but there no
reason those 2 numbers ( quote and final price) should be
more than one penny different. But that isn't why I am
writing.

I picked up my vehicle on 12/11 and the lady behind the
counter ( her name might be on the paperwork) told me I had
rented a 2 door hatchback and that I should upgrade to a
midsize for my 'safety and comfort'. So, payless rents cars
that aren't safe unless you upgrade? As it turns out, the
vehicle I had was a Toyota Yaris, which is a 4 door sedan.
I'd say the counter person purposely didn't tell me the
truth in order to get me to pay for an upgrade to the car I
had already rented.

She also said I should prepay for gas because gas is $2.89
in town and it's only $2.49 if I prepay. Now, gas was $2.89
across from the rental center but I gassed up in Las Vegas
for $2.59 a gallon. The lady also failed to mention that I
prepay the entire tank and there is no refund. Once again,
this lady didn't tell me the complete truth in order to
upsell.

The clincher was on the insurance sell. She asked me if I
wanted full coverage or just the basic coverage like I had
last time. I told I declined all last time and she insisted
that I purchased coverage last time. Now, I have rented well
over 100 vehicles in my life and have never purchase the
optional, overpriced insurance. Then she said that there is
no coverage on the vehicle so I am on my own. I didn't know
you could rent an uninsured vehicle in Las Vegas. She also
never inquired about my personal auto insurance.

Here's what I want to happen. If you refund me the full
price of the rental and send me confirmation of how you are
going to educate your counter help, I will consider the
matter settled. If you disagree with that proposal, I will
be filing with the BBB and Las Vegas attorney general. The
sales pressure and misinformation is serious enough that it
has to be addressed, either internally at Payless or through
the proper regulatory agency.

I look forward to hearing from you. Email is the preferred
method.
************ ********* ********* ********* ********* ********* ********* *********

Their response was to apologize for the 'misunderstanding'
and offer me 10% off my next rental and a free upgrade. I
politely declined.

Payless is dirt cheap but if you want to avoid the extreme
hard sell, rent somewhere else.

They also have a new policy for damage on the vehicle. They
give you a slip, you go to the vehicle and list the damage
on the vehicle and then return them the slip. No Payless
person inspects the vehicle. Use your own judgement about
how to best handle this policy.

[Non-text portions of this message have been removed]

------------ --------- --------- ------

vpFREE Links: http://members. cox.net/vpfree/ Links.htm

Yahoo! Groups Links
vpFREE\-fullfeatured @yahoogroups\. com

[Non-text portions of this message have been removed]

jim_mason7 · January 14, 2020, 7:04pm

Taxes went up substantially October 1st. If you made a reservation
before that, but picked up after,(I had 2 rentals booked) the extra charges were about $5 per rental.

Jim Mason

···

I rented from Alamo - same deal. About $4 more than the quote. Like most of the sheep I simply paid it. Is this standard at most outfits? A few bucks a rental adds up pretty quickly on hundreds of rentals. I'll be paying a little closer attention from now on......

Don't let the bastards wear you down....

JW

JZ1 · January 14, 2020, 7:04pm

Did you lose on this trip?

** Jerry, I don't understand why you asked this question.

···

--- In vpFREE@yahoogroups.com, Jerry Logan <jerrylogan93@...> wrote:

What you've described is very, very common among the lower end rental companies. Their clerks are trained in putting extra effort into selling things you don't need and renting cars you don't want. They prey on their customer's weaknesses, and don't count on regularly facing customers like you who know what they're doing. I wouldn't waste my time past that one letter you've written.

*************
I understand upselling and accept that as part of the rental car process. I do not accept lying to me as part of the rental car process.

I will file a BBB and LV Attorney General complaint. I'll let you know what happens. I don't consider it a waste of time to fight a dishonest company.
***************

Is a Toyota Yaris a real car?

** Toyota Yaris is indeed a real car.

Jerry_Logan · January 14, 2020, 7:04pm

Only because I know when I lose I get aggravated a lot easier than when I win, and I have at times wasted my time on trivial matters.

···

________________________________
From: johnnyzee48127 <greeklandjohnny@aol.com>
To: vpFREE@yahoogroups.com
Sent: Thu, December 17, 2009 1:17:40 PM
Subject: [vpFREE] Re: XVP -- Payless car rental

--- In vpFREE@yahoogroups. com, Jerry Logan <jerrylogan93@ ...> wrote:

Did you lose on this trip?

** Jerry, I don't understand why you asked this question.

[Non-text portions of this message have been removed]

chet_Klyn · January 14, 2020, 7:04pm

I signed up for the Thrifty Blue Chip and have gotten great rates and no hard sell. My only advise is to upgrade from the compacts to the next size up. The compacts are really stripper, no power windows, power door lock, power outside mirrors, etc.The mid size for about $10/wk more includes these.

Chetk

I have used Dollar in Vegas and other cities for years and never had this happen.

I rented from Alamo - same deal. About $4 more than the quote. Like most of the sheep I simply paid it. Is this standard at most outfits? A few bucks a rental adds up pretty quickly on hundreds of rentals. I'll be paying a little closer attention from now on......

Here is the complaint letter I sent to Payless car rental:

[Non-text portions of this message have been removed]

Albert_Pearson1 · January 14, 2020, 7:04pm

Dollar also gives you a slip to examine your car and mark all damage. I put x marks on the slip whenever I see a dirt smudge never mind an actual ding.. They sign off on it when I leave the building, and the car would have to be a write off when I brought it back in order for them to assess me with any NEW damage. Great policy and I love it.

Regards

A.P.

···

--- On Thu, 12/17/09, greeklandjohnny@aol.com <greeklandjohnny@aol.com> wrote:

From: greeklandjohnny@aol.com <greeklandjohnny@aol.com>
Subject: [vpFREE] XVP -- Payless car rental
To: vpfree@yahoogroups.com
Date: Thursday, December 17, 2009, 9:23 AM