Strongly recommend against renting from Fox. Rented a number of times from them because of price. I pick up in Vegas, visit my brother in California and return to LAX. Last trip I returned to Lax & walked the car with service attendant who said everything was fine and it was. We had only an hour to get on flight so when I went to return counter I told agent I was in hurry. She said I had to fill out accident report. I told her car was fine, but she said attendant marked damage. I asked to see car and was told I couldn’t as they had put it away. As flight time was now less than an hour I filled out accident report and noted that there was no damage to car and rushed to make our flight. Four months later I received a call from my insurance company saying they had received a claim from Fox for $2000 in damages. My agent said picture showed major damage so I asked to see picture. When he sent it to me it showed major damage to the front end of the two door, blue Dodge Challenger. I said that was nice, but I had rented a four door black Challenger. He returned claim to Fox denying payment. Six month goes by and surprise he gets another claim from Fox ($1200 this time) with picture of black four door Challenger. They said they were going to pay the claim since it wasn’t a chargeable claim and wouldn’t affect my rate. I told him it was a total rip off as I had walked the car and there was definitely no damage. He said they could contest it, but I would have to appear in court in California to give my story and he felt I should just let it go.
Fox got the money from my insurance company, but they will never get anymore from me or anyone else I can steer away from them.
XVP -- Fox car rental in Las Vegas -- Long
I see people knock Fox on many forums.
Maybe I’ve just been lucky but I’ve rented from them multiple times in LV, SF and Reno and have never had a problem. They are sometimes barely half price compared to the bigger rentals.
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—In vpf…@…com, <bove40@…> wrote:
Strongly recommend against renting from Fox. Rented a number of times from them because of price. I pick up in Vegas, visit my brother in California and return to LAX. Last trip I returned to Lax & walked the car with service attendant who said everything was fine and it was. We had only an hour to get on flight so when I went to return counter I told agent I was in hurry. She said I had to fill out accident report. I told her car was fine, but she said attendant marked damage. I asked to see car and was told I couldn’t as they had put it away. As flight time was now less than an hour I filled out accident report and noted that there was no damage to car and rushed to make our flight. Four months later I received a call from my insurance company saying they had received a claim from Fox for $2000 in damages. My agent said picture showed major damage so I asked to see picture. When he sent it to me it showed major damage to the front end of the two door, blue Dodge Challenger. I said that was nice, but I had rented a four door black Challenger. He returned claim to Fox denying payment. Six month goes by and surprise he gets another claim from Fox ($1200 this time) with picture of black four door Challenger. They said they were going to pay the claim since it wasn’t a chargeable claim and wouldn’t affect my rate. I told him it was a total rip off as I had walked the car and there was definitely no damage. He said they could contest it, but I would have to appear in court in California to give my story and he felt I should just let it go.
Fox got the money from my insurance company, but they will never get anymore from me or anyone else I can steer away from them.
Why did you fill out an accident report? If you needed a ride to the airport, pay a few bucks for a cab or bribe a different rental car bus driver. No good can come out of signing that doc. If they cant show you the vehicle, screw them. As for court, you are the defendant, with all the rights. You could schedule and cancel at least a couple times. Also filing a frivilous lawsuit claim against them should make them reconsider. Maybe even fing a false claim if the photo was taken months after the fact. I know it is tough in the heat of battle but i think you gave up too easily. Surprised they didn’t start with the bs loss of use argument.