This was done for me personally at GVRS here in LV. I cashed out a LARGE
($2000+) ticket and it failed to emerge from the machine. I called over a
floorperson, who called a supervisor, who called for a tech. The supervisor and FP
watched while the tech cleared the paper jam, but when he got the ticket to
print, it was completely illegible. He then brought up another screen, which
showed the past several cashouts, and noted the amount and serial number of the
last one, which agreed with the "cashed out" amount showing on the VP
screen. I was asked to wait while they verified that that particular ticket had not
been cashed. This took a couple of minutes. During this time, they might
have also asked surveillance to see if I had been at the machine the whole time.
When they came back, they had my money in cash, apologized for the wait
(maybe ten minutes), told me the ticket had not been cashed, and that it had now
been voided (removed from the system). They then counted out my cash to me.
So, at least on VP machines in Nevada, these things can be done, and in a
timely manner. It might have helped that I was a regular at GVRS, and knew both
the floorperson and the supervisor.
I cannot speak for NJ, nor am I absolutely certain that these things are
possible for a regular (reel) slot machine, but I would assume that they are.
Any TITO machine should have the means to view details of the past several
transactions. Any TITO system should have the capability of both determining
whether a particular ticket has been cashed, and the ability to void that ticket
if circumstances dictate.
In the case of the lady in Melissa Fine's column, the problem might have
been that the casino was not certain that the old woman at the machine was the
person who hit the jackpot. If, as has been mentioned, the eye in the sky
wasn't covering that particular machine at that particular time, anyone could
just sit down and claim that they had hit a jackpot and had their ticket stolen.
Dishonest people try lots of stupid scams, not knowing how sophisticated the
casino's security measures are (or aren't!). It was also pointed out that
the money was not stolen from the casino--if it were, the casino would be much m
ore highly motivated to catch and punish the thieves!
Brian
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In a message dated 7/3/2005 10:06:26 PM Pacific Standard Time,
harry.porter@verizon.net writes:
...details of the cashout were available
from the machine but, no, there was no means by which to "VOID" the
ticket out ... or to even check if it had been redeemed.
[Non-text portions of this message have been removed]