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XVP - Disturbing Sam Town's Policy

#1

Sam's Town Housekeeping will call your room about 2PM, asking if you want your room cleaned, even if your "Do Not Disturb" sign is on the door. When Jerry, the hotel manager was asked about this, he offers to only note your record for th estay that you don't want to be bothered. Even if it's in your guest profile not to be disturbed in this manner, this never gets to Housekeeping unless your host makes a special call to them.

How absurd! I have never seen this problem anywhere else except at The New Frontier. The Golden Nugget downtown uses a much better alternative. If the Do Not Disturb" sign is on the door, they quietly slip a note under your door with the statement that you can call a number on the card when you want service.

Why hotels cannot trust adults to pick up the phone once they get up to call housekeeping I will never know.

I have tried unsuccessfully toget this asinine policy changed many times. The best I can do is have my host call housekeeping each visit. She has put it in her report many times, but apparently management doesn't care. If they think I will gamble more since they have waken me up earlier, are they wrong. Of course, if I play 100% games less as a result, they will lose less $$$$.

If anyone else has run in to this ridiculous policy, suggets complaining, may be they need to know that
"Do Not Disturb" means Do Not Disturb. The option of having callds blocked while sleeping is not an option here as of course I would want important family and friends calls to get through. My family and friends know my sleeping hours and wouldnot disturb me at the wrong time except in an emergency. It;'s a shame that Sam's Town Housekeeping department doesn't show this decency!

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#2

I just got back from a week at the Orleans (I didn't play VP there, just poker. My VP action was given to the decent places). Anyway, they have an interesting solution to this problem. They use, instead of a door hanger, a pseudo-room key card that sticks out of the card reader on the door. One side says "do not disturb", while the other says "service please" (or something to that effect).

However, while this might seem like a good plan, it has flaws. On two evenings, our card was removed by someone (might have been housekeeping, but I think more like it might have been another guest) and we were awakened rather early by housekeeping (8 A.M.). They also are more persistent than insurance salesmen when your room hasn't been serviced yet but others on your floor have.

I did find the card to be effective when it stayed in the slot, however. My wife is a very distrusting person, and we had our do not disturb card in the door most of the time when we were out of the room, and sure enough, no one disturbed the room and we got no phone calls.

scottro

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----- Original Message -----
  From: pesach kremen
  To: vp-mail@yahoogroups.com
  Sent: Friday, June 20, 2003 6:57 AM
  Subject: [vpFREE] XVP - Disturbing Sam Town's Policy

  Sam's Town Housekeeping will call your room about 2PM, asking if you want
  your room cleaned, even if your "Do Not Disturb" sign is on the door. When
  Jerry, the hotel manager was asked about this, he offers to only note your
  record for th estay that you don't want to be bothered. Even if it's in
  your guest profile not to be disturbed in this manner, this never gets to
  Housekeeping unless your host makes a special call to them.

  How absurd! I have never seen this problem anywhere else except at The New
  Frontier. The Golden Nugget downtown uses a much better alternative. If
  the Do Not Disturb" sign is on the door, they quietly slip a note under your
  door with the statement that you can call a number on the card when you want
  service.

  Why hotels cannot trust adults to pick up the phone once they get up to call
  housekeeping I will never know.

  I have tried unsuccessfully toget this asinine policy changed many times.
  The best I can do is have my host call housekeeping each visit. She has put
  it in her report many times, but apparently management doesn't care. If they
  think I will gamble more since they have waken me up earlier, are they
  wrong. Of course, if I play 100% games less as a result, they will lose
  less $$$$.

  If anyone else has run in to this ridiculous policy, suggets complaining,
  may be they need to know that
  "Do Not Disturb" means Do Not Disturb. The option of having callds blocked
  while sleeping is not an option here as of course I would want important
  family and friends calls to get through. My family and friends know my
  sleeping hours and wouldnot disturb me at the wrong time except in an
  emergency. It;'s a shame that Sam's Town Housekeeping department doesn't
  show this decency!

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[Non-text portions of this message have been removed]

#3

Having a host get involved with housekeeping? What?? If you don't want disturbances you simply call housekeeping and tell them No Service Today Please. You put up the DND sign and it's a done deal. At Sam's Town and anywhere else.

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[Non-text portions of this message have been removed]

#4

We stayed there and the same thing happened to us. All three days..
Made me CRAZY....We are in our 70s and for darn sure need that
afternoon nap to survive.

--- In vpFREE@yahoogroups.com, "pesach kremen" <royalflush2222@h...>
wrote:

Sam's Town Housekeeping will call your room about 2PM, asking if

you want

your room cleaned, even if your "Do Not Disturb" sign is on the

door. When

Jerry, the hotel manager was asked about this, he offers to only

note your

record for th estay that you don't want to be bothered. Even if

it's in

your guest profile not to be disturbed in this manner, this never

gets to

Housekeeping unless your host makes a special call to them.

How absurd! I have never seen this problem anywhere else except at

The New

Frontier. The Golden Nugget downtown uses a much better

alternative. If

the Do Not Disturb" sign is on the door, they quietly slip a note

under your

door with the statement that you can call a number on the card when

you want

service.

Why hotels cannot trust adults to pick up the phone once they get

up to call

housekeeping I will never know.

I have tried unsuccessfully toget this asinine policy changed many

times.

The best I can do is have my host call housekeeping each visit.

She has put

it in her report many times, but apparently management doesn't

care. If they

think I will gamble more since they have waken me up earlier, are

they

wrong. Of course, if I play 100% games less as a result, they will

lose

less $$$$.

If anyone else has run in to this ridiculous policy, suggets

complaining,

may be they need to know that
"Do Not Disturb" means Do Not Disturb. The option of having callds

blocked

while sleeping is not an option here as of course I would want

important

family and friends calls to get through. My family and friends

know my

sleeping hours and wouldnot disturb me at the wrong time except in

an

emergency. It;'s a shame that Sam's Town Housekeeping department

doesn't

···

show this decency!

_________________________________________________________________
Add photos to your messages with MSN 8. Get 2 months FREE*.
http://join.msn.com/?page=features/featuredemail