The touch-screens on many machines at RR are terrible. They work much better if you tap in your PIN with something pointy, like a car key. An ice pick would probably work even better, but your session might be reduced to the length of time that it takes security to reach you machine.
---- Charles <fromthevault@yahoo.com> wrote:
···
Sounds like you ran into a battleaxe. Reminds me of Nurse Ratched in
the movie One Flew Over The Cuckoos Nest. These types are not found
only at Wynn. I had one of them recently at Red Rock tell me I was
entering the wrong PIN number. This woman actually suggested I walk
all the way to the Rewards Center and get a new PIN number. I
finally got fed up and just laid it out by saying "I have had the
same number since this property opened; you are clueless; and this
screen is not working properly". Sometimes a player has to do that.
Then the supervisor shows up and decides that yes, the screen is not
working correctly.
--- In vpFREE@yahoogroups.com, "david123matthews"
<blackjackdavid@...> wrote:
>
> I was at the Wynn recently and was playing 10-line $1 9/6 JoB. I
had
> been playing for about 8 hours (with a lunch break in the middle)
and
> hit the deal button. Someone attracted my attention and then I
looked
> back to the game and hit the draw button thinking it was on the
new
> deal. I saw two aces flash as my entire hand was redrawn.
>
> I was a bit distressed and asked the slot person if there was
> anything we could do to replay the hand. She said, let me call the
> supervisor.
>
> The supervisor came over, stuck her card and key in, and looked
and
> saw that indeed the hand had been dealt with two aces and I had
not
> held them.
>
> She then said to me in a harshly rude tone, "I don't know what you
> expect me to do about it."
>
> I said that I wasn't "expecting" anything but that I thought that
she
> might be able to assist me as this was obviously a mistake on my
part
> and I had been playing for a while.
>
> She then said, again in an even harsher and condescending
> tone, "We're not in the habit of fixing it when our customers make
> mistakes."
>
> I then said, in what I thought was a fair and friendly tone,
> that "When I called for you, I had no negative feelings at all
about
> this situation. I just thought that we might be able to replay the
> hand as I've had that type of service at other hotels."
>
> She said, "Well we're not other hotels. I'm not going to do
anything."
>
> Then after a little bit she said, "There's no way I can give you
the
> money for this. I could give you some freeplay I guess."
>
> I said, "That would be very nice. Thank you."
>
> She said, as she stomped off, "It's going to take a while."
>
> I waited at the machine (and lost another $2k) for an hour. She
never
> came back. No free play was added to my card. When I went to find
her
> she was gone.
>
> Note that in the calendar year 2007, I have probably given the
Wynn
> $2 million in coin in. In 2006, I gave over $2 million coin in as
> well. I have NEVER asked to replay a hand at Wynn ever before. I
had
> a slot person tell me a month ago that they could correct problems
> like that. Also, last month I had a winning day where I won over
$20k
> and I tipped the slot people $500. $500 !! And if their slots are
run
> as their pits, then the supervisors share in the tips too.
>
> I would have hoped that the casino would help me replay the hand.
> This was clearly a mistake and not a situation where I was trying
to
> take a shot at the casino. If they refuse to compensate me or
> otherwise handle the situation to help me, that's their choice I
> suppose. The instant, angry, condescending, power-trip attitude,
> however, when I felt that I had been friendly and respectful, was
> very tough to take.
>
