sjs5572z wrote:
I usuually play in AC, about $300K per trip. My 2006 TR Base is
250,000. However, I only go to Vegas about once a year.
In November I took a 4 day trip to CP and got very ill for first
few days, and didn't play at all until end of trip. On last two
days I played 80K coin in and won about $5K.
My questions is this. CP "chargebacked" (i.e. billed me) for four
tickets to Toni Braxton after I checked out.
Not only were these seats "sight obstructed," but due to a CP billing
SNAFU, I didn't find out about this charge until last week.
Based on my overall play with HET, I'm pissed! My host is AC based
and says she can't do anything about it. I emailed Tom Jenkin, Pres
of Harrah's last week, but so far no response.
I never signed for these tickets. Does anyone know the repercussions
(concerning my relationship with HET), if I dispute this $490 charge
with Mastercard?
Consider these comments merely food for thought, for none of them are
authoritative nor founded on strong relevant experience with Harrah's:
On your play is it the case that you have no relationship with a CP
host, even given your infrequent visits. Even if your AC host
"brokered" you CP visit, protocol would be that a CP host would handle
any issue or need while on the property. Even when you don't
anticipate needing the assistance of a host, it's a must to make at
least a brief introduction in the event you do end up needing
something. (Hindsight, of course, is 20/20 and it might well be the
case that you also sought remedy with a CP host but omitted the fact
because it was fruitless.)
I urge you, even though you're back East, to call a Caesars host to
see what they can do for you. Jenkins might ultimately be able to
assist, but if you appeal to a CP host's better nature (rather than
address the matter beligerantly), there is the possibility that they
might be able to intercede based upon prior experience. They're
certainly in the strongest position to do so. (There are occasional
experiences related by players at other prorperties who have had
accomodation made in similar circumstances.)
Bear in mind that a chargeback when a player has been deficient in
their play isn't entirely unusual. However, the base presumption is
that the player simply took advantage of the casino. Given
appropriate explanation, any casino has the leeway to make appropriate
exception.
Understand that one factor will be past profitability (including a
consideration for all comps - RFB/promotions - consumed). If you
represent a good buck on paper, they should bend in your favor (no
guarantees with HET).
With regard to a dispute of the charge -- simply weigh the likely
consequences. It's almost assured that if you should be successful,
HET will look to nail you in some other manner - one that might be
more costly than simply absorbing the charge.
Your likelihood of success in refuting the charge is iffy, at best.
MC will investigate and be told that the comp was contingent upon a
satisfactory play level. To MC, this won't be a matter of fraud --
simply a misunderstanding of the expectations involved. I expect your
true odds are slim at best (but I could well be mistaken). Win or
lose, I think what you risk outweighs the potential immediate gain.
- Harry