I haven't been following my own advice but I am going to try really hard from
now on and advise everyone else too -- always write down how many points you
have when you sit down at a machine, and then when you leave. Make sure
double points are showing. If you see a problem, contact casino personnel and if
necessary, record their names. Also write down times of play.
Examples:
On Tues. we played at Palms and I wrote down my husband's point numbers when
we left. When we arrived today, I checked his points and 40,000 were missing!
(That's $100 in comps at the Palms). He contacted the slot club. It took
them awhile, but after checking and rechecking they determined it was a
"glitch" in the system (we were the 2nd people to complain). By the way, my point
counts were correct. They also said there had been a glitch of somesort March
1. "Would this have been automatically corrected if we hadn't noticed it?" we
asked. "Nope - probably not." was the answer.
In Feb. on 2X day at Gold Coast I noticed that the machines were not
registering 2X. I complained over and over and first was told the problem was my card
(issued at Orleans) and the new system and I needed a new card. Got new
card. No 2X points. I kept complaining. I was told system would "catch up." It
didn't. I complained to the slot club booth and they found out that "hand
pays" (I had a royal for example - $4000) hadn't been entered into the system
and would have to be entered by hand. A total of $7000 in hand pays or 14000
double points had to be entered. I returned a couple of days later and found
that the points were still not correct. Unfortunately I had not been keeping a
perfect track of points, but I knew approximately how much had gone through.
After more complaints and more rechecking and further combining of all Coast
accounts (which hadn't been done correctly), I ended up getting something like
a 50,000 point correction. Had I done nothing I probably would have lost
anywhere from 30,000-50,000 points.
In April I got a mailing for Gold Coast - wrong mailer. I'd definitely put
through over $10,000 back on that Feb. day when everything had gone wrong. I
complained. They checked. I got the correct mailer. Result - $25 in cash and
$25 in food instead of $5 and $5, plus tickets for Orleans show.
Case in point - LV Hilton - $100 in comps - lost - nope never got them back.
So yes, write down any accumulated comp totals too!
One definite place to keep an eye on - Harrahs LV. Make sure you pull card
in and out 3 to 4 times until your play registers. Sometimes if you don't do
this, the club won't find your play and your comps. Since comps last for 6
months you don't want to lose them.
Also - be aware if comps expire in 6 months to keep your account active.
Harrah's did send my husband a reminder just before his comps were due to expire,
but there is no way to count on this.
By keeping track of your points and comps you are likely to catch most errors
and hopefully will be able to fix them.
By the way, if you ever put your card in and then later notice that it no
longer is registering as "accepted" you may be able to get someone to adjust your
account. Recording your time in and out of play is helpful in this instance.
Unfortunately most of us play VP faster than "average" so hand ajustments
may be low; still they are better than nothing.
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