Yes, it was the hotel end of the operation that ticked me off. The casino
itself was quite enjoyable, even though we didn't do very well with the VP (that
will happen sometimes). The primary reasons for staying there were the
advice from certain LVA members, and the fact that the very first LVA members meet
was to be held in the brewpub there during our stay.
We politely yet persistently attempted to rectify the hotel situation, both
onsite with the hotel management and after the fact with our host. The point
we made with management was that the reservations were screwed up and the rooms
were filthy and not ready for guests. With the host, of course, it was my
10K +/- daily coin-in. Neither would budge, and all were unpleasant to
downright rude about our even having the effrontery to waste their time by asking. In
another conversation with a friend of mine, a fellow who has been the GM at
large non-casino hotels in various parts of the country for about 25 years, he
bluntly stated that he'd have comped the rooms merely on the basis of what
happened during the initial hours of our stay.
I've got the book Comp City, and have had it for years. Very enjoyable to
read, even entertaining! Although some of the tips are a bit outdated now, the
majority of the advice is still quite excellent. And none of that worked,
either.
That's my last post about MSS on this thread, having belabored the issue
enough already. That is, until another newbie asks for advice about hotel choices
in Vegas.
- Brian in MI
In a message dated 1/15/2006 11:12:44 PM Eastern Standard Time,
dkitzinger1@comcast.net writes:
You sure did have a bad experience there, and ended up being very
disappointed with them. Yet among the experiences you had, it seems
the bad room and the comp treatment sticks out.Even the nicest casinos have their worst room and their best, even
within each price class. Comps have always been somewhat arbitrary,
since humans get involved in the process. The book 'Comp City' seems
to devote itself into how to this political matter can be manipulated
to one's own favor. In the world of VP this political aspect is less
important, since computers on each machine supply descrete info about
players, tending to limit the human element.
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