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Valley View Casino Warning

#1

This was my first experience being kicked out of a California Native American casino for winning. I had played video poker at this casino on and off for a few years now. For the past year I have been playing the $10 NSUD and had not hit a Royal Flush until this past November. Then in December I hit a second Royal Flush. (Iggy don't get on my case, I was trying to hit wild royals!). I was only playing about 800 hand sessions 3 or 4 times a month so this was obviously a fluke occurrence.

Last week I got a phone call from a casino manager saying they didn't want me to play there any longer and my account had been closed. He said they review accounts quarterly and mine had been chosen for termination. I asked about my unredeemed points and he said the account was already closed. He said I could speak to the GM and I said I would also take it to the tribal Gaming Commission if necessary since the points were worth about $3000. They called back in about 10 minutes and said they would pay me by check for the value of the points.

When I went in to get the check, everyone was very nice but I was made to sign a letter that I would never gamble at Valley View Casino again. It was not a trespass and I was told I am welcome to come back for the hotel or restaurants. BTW their buffet is probably the best food quality I have ever had anywhere and I don't even eat the lobster. They stressed I hadn't done anything wrong or illegal, but was just too good a player.

If the problem is $10 NSUD or JoB, there are only two machine with these games. It seems likes eliminating the games instead of the players might be a better solution. I see lots of people playing the $5 NSUD there. Perhaps you are OK if you only hit one or two Royals in a quarter. Maybe you might want to take a Valley View vacation after hitting a Royal so as not to risk hitting another and getting singled out in their next quarterly review. Better luck!

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#2

Welcome to the club! Most competent $5 and higher players have been bounced from one or more casinos. That's just the lay of the land these days.

Bob

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#3

I assume you must have been getting good offers to make this a positive play?

If so (since you were not doing anything illegal), why not just discontinue your offers since you are playing a negative game? Why the "dramatics" of signing a letter you will never gamble there again and closing your account?

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________________________________________
From: vpFREE@yahoogroups.com <vpFREE@yahoogroups.com> on behalf of Vegasvpplayer vegasvpplayer@gmail.com [vpFREE] <vpFREE@yahoogroups.com>
Sent: Sunday, January 17, 2016 4:59 AM
To: vpFREE@yahoogroups.com
Subject: [vpFREE] Valley View Casino Warning

This was my first experience being kicked out of a California Native American casino for winning. I had played video poker at this casino on and off for a few years now. For the past year I have been playing the $10 NSUD and had not hit a Royal Flush until this past November. Then in December I hit a second Royal Flush. (Iggy don't get on my case, I was trying to hit wild royals!). I was only playing about 800 hand sessions 3 or 4 times a month so this was obviously a fluke occurrence.

Last week I got a phone call from a casino manager saying they didn't want me to play there any longer and my account had been closed. He said they review accounts quarterly and mine had been chosen for termination. I asked about my unredeemed points and he said the account was already closed. He said I could speak to the GM and I said I would also take it to the tribal Gaming Commission if necessary since the points were worth about $3000. They called back in about 10 minutes and said they would pay me by check for the value of the points.

When I went in to get the check, everyone was very nice but I was made to sign a letter that I would never gamble at Valley View Casino again. It was not a trespass and I was told I am welcome to come back for the hotel or restaurants. BTW their buffet is probably the best food quality I have ever had anywhere and I don't even eat the lobster. They stressed I hadn't done anything wrong or illegal, but was just too good a player.

If the problem is $10 NSUD or JoB, there are only two machine with these games. It seems likes eliminating the games instead of the players might be a better solution. I see lots of people playing the $5 NSUD there. Perhaps you are OK if you only hit one or two Royals in a quarter. Maybe you might want to take a Valley View vacation after hitting a Royal so as not to risk hitting another and getting singled out in their next quarterly review. Better luck!

Sent from my iPhone

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#4

Kelso wrote: If so (since you were not doing anything illegal), why not just discontinue your offers since you are playing a negative game? Why the "dramatics" of signing a letter you will never gamble there again and closing your account?

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s
Don't forget that it's not the casino taking this action --- it's the current managers (of a certain level) who are making this decisions. Managers come in all stripes --- as players do. Do not assume that every management decision is well thought out.

All in all, this "incompetent managers" explanation is what gives us our ADVANTAGE. Yes it sometimes bites certain players (as it did in this particular case --- and it has for many of us over the years), but it also explains some promotions where a casino is illogically giving away the store.

If all managers were extremely bright and competent, video poker opportunities might very well be non-existent.

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#5

A few weeks ago, I was playing at Valley View. While talking to a slot attendant, the conversation turned to players that had been banned from playing. The attendant said she knew of two people that had been banned. I recalled this post and wondered if the OP was one of the two players she knew. Well, now she knows three. I joined this "exclusive" club today.

I don't really know why I was chosen to be banned. Well, no, I do, sort of. I had quite a few taxable hits over the last quarter there. But no eye-popping ones like the OP's two $40k hits. Nor was I taking advantage of promotions other than my weekly Moreplay. I played mostly $1 level VP, occasionally venturing into $2 and $5 games. Based on my records, my net win this year from Valley View is well under five figures. Yet, according to "Mike", VP of Marketing, my play was too strong. Uh-huh, my strong mind simply overpowered the software and willed those four aces to be dealt to me.

After my conversation with the slot attendant, I was thinking I could be a candidate for banning. I'm not terribly upset about this. I won't even be too mad if I don't get my Moreplay money, about $300. It isn't as if Valley View is chock full of full-pay VP. Over the past 3-4 years, VV has decimated their VP inventory. I happened to get on a lucky streak and beat the odds on some less than optimal games. For that, maybe I should be thanking Valley View for ensuring I leave their place a winner.

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#6

Hi, yes its true, D , was 86 from the property a few months ago after about a year of us playing there. She hit two 5 $$ royals and two 5 $$ sets in about 5 weeks and was already running lucky at that property before those hits. I warned her to back off and play 1 $$ one line for a month or two but she didn't listen. I have run very hard luck at the property, if I called them and asked they might send a limo to NV to pick me up, that's gambling ! To be fair the coffee shop, buffet, and steakhouse at VV is as good as anything in Vegas and the help in all the restaurants couldn't be better. The slot techs are 5 star as well, and the hotel check in people are as good as it gets ! Sadly D can no longer eat or sleep in the place so my visits going forward will be limited. If you play high , play Barona , Pala, etc, if you play lower level you get great value at VV, its a great all around property. At VV the coin in isn't huge, their business plan is to avoid big hits unless its to regular suckers who will lose it back within 72 hours or less. As players we have to respect their business plan, D, didn't, end of story. Good luck , btw, i’d much rather she get barred then cheated. We had an incident at Pauma as well, a few months ago, if anyone is interested.

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From: vpFREE3355 vpfree3355@gmail.com [vpFREE]
Sent: ‎Friday‎, ‎August‎ ‎12‎, ‎2016 ‎11‎:‎46‎ ‎AM
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A few weeks ago, I was playing at Valley View. While talking to a slot attendant, the conversation turned to players that had been banned from playing. The attendant said she knew of two people that had been banned. I recalled this post and wondered if the OP was one of the two players she knew. Well, now she knows three. I joined this "exclusive" club today.

I don't really know why I was chosen to be banned. Well, no, I do, sort of. I had quite a few taxable hits over the last quarter there. But no eye-popping ones like the OP's two $40k hits. Nor was I taking advantage of promotions other than my weekly Moreplay. I played mostly $1 level VP, occasionally venturing into $2 and $5 games. Based on my records, my net win this year from Valley View is well under five figures. Yet, according to "Mike", VP of Marketing, my play was too strong. Uh-huh, my strong mind simply overpowered the software and willed those four aces to be dealt to me.

After my conversation with the slot attendant, I was thinking I could be a candidate for banning. I'm not terribly upset about this. I won't even be too mad if I don't get my Moreplay money, about $300. It isn't as if Valley View is chock full of full-pay VP. Over the past 3-4 years, VV has decimated their VP inventory. I happened to get on a lucky streak and beat the odds on some less than optimal games. For that, maybe I should be thanking Valley View for ensuring I leave their place a winner.

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#7

btw, D had over 500 $$ in moreplay owed to her, they gave her a check, VV didn't rob her , tho her free play was taken obviously and the entrees she had earned for that months drawings were lost. This brings up an interesting discussion, in general, when does a 5 $$ royal really pay like 5k or even less ? If hitting the second 5 $$ royal in 5 weeks gets you 86, it didn't pay 20k but I couldn't convince her of that before she hit it !

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From: vpFREE3355 vpfree3355@gmail.com [vpFREE]
Sent: ‎Friday‎, ‎August‎ ‎12‎, ‎2016 ‎11‎:‎46‎ ‎AM
To: vpFREE3355 vpfree3355@gmail.com [vpFREE]

A few weeks ago, I was playing at Valley View. While talking to a slot attendant, the conversation turned to players that had been banned from playing. The attendant said she knew of two people that had been banned. I recalled this post and wondered if the OP was one of the two players she knew. Well, now she knows three. I joined this "exclusive" club today.

I don't really know why I was chosen to be banned. Well, no, I do, sort of. I had quite a few taxable hits over the last quarter there. But no eye-popping ones like the OP's two $40k hits. Nor was I taking advantage of promotions other than my weekly Moreplay. I played mostly $1 level VP, occasionally venturing into $2 and $5 games. Based on my records, my net win this year from Valley View is well under five figures. Yet, according to "Mike", VP of Marketing, my play was too strong. Uh-huh, my strong mind simply overpowered the software and willed those four aces to be dealt to me.

After my conversation with the slot attendant, I was thinking I could be a candidate for banning. I'm not terribly upset about this. I won't even be too mad if I don't get my Moreplay money, about $300. It isn't as if Valley View is chock full of full-pay VP. Over the past 3-4 years, VV has decimated their VP inventory. I happened to get on a lucky streak and beat the odds on some less than optimal games. For that, maybe I should be thanking Valley View for ensuring I leave their place a winner.

[Non-text portions of this message have been removed]

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#8

Did they specifically state it was a full trespass? As I wrote before, following my two $10 Royals I had to sign a letter stating I would never gamble there again in order to redeem my points as cash back. They did tell me I was welcome to return to the property to use the hotel and restaurants.

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On Aug 12, 2016, at 8:15 PM, hjclasvegas6969@yahoo.com [vpFREE] <vpFREE@yahoogroups.com> wrote:

Sadly D can no longer eat or sleep in the place so my visits going forward will be limited.

#9

No. But there was no discussion about it either. All that Mike said was that after their last quarterly player's account review, because of my strong play I was no longer welcome to play slots at Valley View. No mention about any other forms of gaming. I then asked about receiving my Moreplay (remembering your conversation with VV) and was told no, but then Mike asked how much I had. I said "less than $500" and he said he would check on it and get back to me. I'm not expecting to receive that call. After that, the call ended. At this point, I don't care if I'm fully barred from Valley View. It's over 100 miles one way for me to get there from home. Even if they allow me non-gaming access, I won't travel all that way to take them up on it, especially if I have to pay full price for everything.

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#10

Mornin, VV, deemed you a, non profitable player. Just wondering, what was your coin in per month and how much free play did they send you since you are a local CALI player unlike us ? If Mike doesn't give you your moreplay in a check I would be very surprised ? Call and ask him.

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From: vpFREE3355 vpfree3355@gmail.com [vpFREE]
Sent: ‎Friday‎, ‎August‎ ‎12‎, ‎2016 ‎11‎:‎42‎ ‎PM
To: vpFREE3355 vpfree3355@gmail.com [vpFREE]

No. But there was no discussion about it either. All that Mike said was that after their last quarterly player's account review, because of my strong play I was no longer welcome to play slots at Valley View. No mention about any other forms of gaming. I then asked about receiving my Moreplay (remembering your conversation with VV) and was told no, but then Mike asked how much I had. I said "less than $500" and he said he would check on it and get back to me. I'm not expecting to receive that call. After that, the call ended. At this point, I don't care if I'm fully barred from Valley View. It's over 100 miles one way for me to get there from home. Even if they allow me non-gaming access, I won't travel all that way to take them up on it, especially if I have to pay full price for everything.

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#11

D was told she did nothing wrong, just that she was a non profitable player and then barred from the property which is silly. She cant stay in my room or eat with me so if we stay at pala, barona, or Rincon, I have to visit VV alone if I want to play there. We stayed at VV very often over the past year and made many friends both players and employees. The coffee shop is a special place if you are a picky eater, which we both are, so we will miss that experience. The food servers , cooks, and managers and all tops in the industry, so they will be missed. btw, I heard about your experience from others at VV, both players and employees which is why I pushed D to BACK OFF and play dollars for a few months but she wouldn't. She has been hard luck at Barona and Pala, so VV money went to, other tribes !! lol.

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Did they specifically state it was a full trespass? As I wrote before, following my two $10 Royals I had to sign a letter stating I would never gamble there again in order to redeem my points as cash back. They did tell me I was welcome to return to the property to use the hotel and restaurants.

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On Aug 12, 2016, at 8:15 PM, hjclasvegas6969@yahoo.com [vpFREE] <vpFREE@yahoogroups.com> wrote:

Sadly D can no longer eat or sleep in the place so my visits going forward will be limited.

[Non-text portions of this message have been removed]

#12

Interesting to hear I'm still the subject of conversation on the San Pasqual Indian Reservation! Yes I got the "you did nothing wrong" speech too. I wonder if her trespass was because of the perceived closeness with the staff and the fear that she would speak negatively of the experience to them if allowed to return.

Obvious casino blunder, I got an email last month saying my casino host had left and I have been reassigned to a new casino host.

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On Aug 13, 2016, at 4:35 AM, hjclasvegas6969@yahoo.com [vpFREE] <vpFREE@yahoogroups.com> wrote:

D was told she did nothing wrong, just that she was a non profitable player and then barred from the property which is silly. She cant stay in my room or eat with me so if we stay at pala, barona, or Rincon, I have to visit VV alone if I want to play there. We stayed at VV very often over the past year and made many friends both players and employees.

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#13

Hi, if they were worried about that they would have 86 me too right ? Plus we know and are in contact with many Cali local players who still play there obviously the players and employees know why we can no longer join them for dinner at VV etc. I assume your host was Lenard who is now at Pala. Clearly if they no mailed her and told her you can no longer earn entries for the drawings the problem is solved without making their regular players feel like suckers for being allowed to play. Why some casinos do what they do is very interesting especially when you hear it from the GMs who run the joints and get their point of view. In the case of Pauma the GM is very sharp and his actions weren’t good for us but I respect what he said and what he did. As players regardless of how high you play or what level you play at all the players can ask for is full and fair disclosure, transparency, and honesty Pauma gave us that and we no longer play there. I never discussed VVs thinking with Mike or Bruce so I have no idea why they had to 86 her from the entire property for hitting two 20k royals in 5 weeks plus several other hand pays ? btw, after you hit the first royal did it occur to you to back off because you might hit again and get 86 ? I assume u were playing 16,10, 2s ?

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Sent: ‎Saturday‎, ‎August‎ ‎13‎, ‎2016 ‎9‎:‎18‎ ‎AM
To: vpFREE3355 vpfree3355@gmail.com [vpFREE]

Interesting to hear I'm still the subject of conversation on the San Pasqual Indian Reservation! Yes I got the "you did nothing wrong" speech too. I wonder if her trespass was because of the perceived closeness with the staff and the fear that she would speak negatively of the experience to them if allowed to return.

Obvious casino blunder, I got an email last month saying my casino host had left and I have been reassigned to a new casino host.

Sent from my iPad

On Aug 13, 2016, at 4:35 AM, hjclasvegas6969@yahoo.com [vpFREE] <vpFREE@yahoogroups.com> wrote:

D was told she did nothing wrong, just that she was a non profitable player and then barred from the property which is silly. She cant stay in my room or eat with me so if we stay at pala, barona, or Rincon, I have to visit VV alone if I want to play there. We stayed at VV very often over the past year and made many friends both players and employees.

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#14

Don't recall my monthly coin-in during the last quarter. My Moreplay offer for July was $250 roughly once every 10 days plus weekly $50 MP for Black Card holders. My August MP was upped to $250 four times during the month, redeemable approximately once a week. What were the offers for you destination folks?

If I don't receive a callback from Mike, I'll check back with VV in a week or so to inquire about my Moreplay credit and to ask about getting a win-loss statement from them early. Was D sent a check or have to go pick it up in person? It turns out that my host was Leonard G. prior to him leaving, when it then became Keaton. Good to know Leonard is at Pala now. I may have to re-establish there.

The slot attendant in my initial post here told me about D's experience. When you posted, I knew things sounded familiar!

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#15

did you attend the drawings ? We were guests in the hotel when D got the call, her check was waiting for her when we checked out two days later as he promised. I got a black card because I couldn't hit a royal there she never went above gold because she had few losing months despite being in the top 5 VP players in the place, well over 500k a month k in. We both got 200 nine xs a month even tho she was a gold card based on huge coin in I guess ? I got the extra 50 $$ a week tho that didn't help me, lol. At pala and barona I hit royals she cant book a winner, that's the way it goes in the short run. Keaton is our host too when Lenard left he introduced himself. Nice fella but we are at other places now.

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From: vpFREE3355 vpfree3355@gmail.com [vpFREE]
Sent: ‎Saturday‎, ‎August‎ ‎13‎, ‎2016 ‎3‎:‎46‎ ‎PM
To: vpFREE3355 vpfree3355@gmail.com [vpFREE]

Don't recall my monthly coin-in during the last quarter. My Moreplay offer for July was $250 roughly once every 10 days plus weekly $50 MP for Black Card holders. My August MP was upped to $250 four times during the month, redeemable approximately once a week. What were the offers for you destination folks?

If I don't receive a callback from Mike, I'll check back with VV in a week or so to inquire about my Moreplay credit and to ask about getting a win-loss statement from them early. Was D sent a check or have to go pick it up in person? It turns out that my host was Leonard G. prior to him leaving, when it then became Keaton. Good to know Leonard is at Pala now. I may have to re-establish there.

The slot attendant in my initial post here told me about D's experience. When you posted, I knew things sounded familiar!

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#16

I would occasionally enter the drawings but purposely stay out of many of them. Either because I didn't care too much about the prize or because I might not want to stay for the entire event. Since I'm local, more or less, I usually did day trips there - drive up early, play, enjoy some food, play, then drive home. I seldom stayed there overnight.

I first started going to VV about four years ago. After establishing BC, my MP offers were similar to what you're getting now. $200 every 3-4 days. That and a handful of other negative changes started to occur in 2014.

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#17

Yes I played $10 NSUD at Valley View. Toward the end I was only playing 3 to 4 days per month on the Unlock the Loot days. I was only in SoCal for about 5 days every other week so this was all the time I had. The promo maximum $40k per day was only 800 hands. Obviously getting 2 Royals in 2 months on this amount of play was a fluke. My lack of a Royal on these machines in the previous couple of years was more the norm. At the time, this amount of play was also enough to get the 9 X $200 mailer. I could only collect about 2/3 of them because I wasn't always in SoCal on the right dates. I thought if I stopped playing and just collected my MorePlay that would get me in more trouble. Been there, done that!

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On Aug 13, 2016, at 9:24 AM, hjclasvegas6969@yahoo.com [vpFREE] <vpFREE@yahoogroups.com> wrote:

? btw, after you hit the first royal did it occur to you to back off because you might hit again and get 86 ? I assume u were playing 16,10, 2s ?

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#18

yep, the loot promo was very strong, btw, I got 1000 on the fifth level once, might be related to my win - lose record tho D got 300 and 500 once as well. I may have just gotten lucky I had to look twice when I got 1000, lol. I’m sure you got 100 $$ on the fifth level 95 % of the time ? Be cause of what I heard about you I pushed D to back off and play dollars, after that first 5 $$ royal, too late now. Thanks, good luck at pala, barona, or where ever you play now.

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From: vpFREE3355 vpfree3355@gmail.com [vpFREE]
Sent: ‎Sunday‎, ‎August‎ ‎14‎, ‎2016 ‎9‎:‎01‎ ‎AM
To: vpFREE3355 vpfree3355@gmail.com [vpFREE]

Yes I played $10 NSUD at Valley View. Toward the end I was only playing 3 to 4 days per month on the Unlock the Loot days. I was only in SoCal for about 5 days every other week so this was all the time I had. The promo maximum $40k per day was only 800 hands. Obviously getting 2 Royals in 2 months on this amount of play was a fluke. My lack of a Royal on these machines in the previous couple of years was more the norm. At the time, this amount of play was also enough to get the 9 X $200 mailer. I could only collect about 2/3 of them because I wasn't always in SoCal on the right dates. I thought if I stopped playing and just collected my MorePlay that would get me in more trouble. Been there, done that!

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On Aug 13, 2016, at 9:24 AM, hjclasvegas6969@yahoo.com [vpFREE] <vpFREE@yahoogroups.com> wrote:

? btw, after you hit the first royal did it occur to you to back off because you might hit again and get 86 ? I assume u were playing 16,10, 2s ?

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]