vpFREE2 Forums

VP11 · January 14, 2020, 4:45pm

Follow-Up on Tuscany:

Thanks to all of you who responded! I sent an email asking for a written statement as to why nothing could be done about the woman inserting a 20 and taking the credits from the machine. I wanted to use the statement when writing the President of Tuscany. I received a return email asking me to call Mr. Dennis Collins, the Asst. Slot Manager. When I called he said it was "determined" that I was owed $110.50. I stated that they had the money since the woman played the ticket down to nothing. He replied that what the woman did "didn't matter," that I had $110.50 on the machine and that I was owed that amount.

Security making me wait and watch the thief play my money down to nothing was absolutely the most uncaring act that has occurred to me by casino personnel. I'll be making only 1 more trip into Tuscany -- to collect $110.50.

--Rita

···

---------- Original Message ----------------------------------
From: "tomflush" <tomflush@nyc.rr.com>
Reply-To: vpFREE@yahoogroups.com
Date: Fri, 19 Mar 2004 08:36:01 -0500

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<tt>
This similar experience is from a different VP newsgroup posted 
9/4/2003. Sams Town took an active interest in getting these peoples 
money back and gave them the benefit of doubt. The Tuscany did nothing - 
and could care less. If I were you, I'd write to the President of 
Tuscany and explain why you ( rightly so ) are never going back there. 
 
"Long time listener, first time caller. 
We had an interesting experience at Sam's Town Sunday (6X Point Day). 
After finishing a DW session at the TITO machines, my wife got her 
ticket for $1010 (RF), but I failed to press my button to get my $250 
ticket (Dumb). After a stop at the rest rooms, we went to the other 
side of the casino to play Multi-strike. When we got there, I 
discovered I only had one ticket, so we rushed back to the DW machines 
on the off chance that no one else had taken the ticket. The machine 
was vacant, credits were zero and the display showed the last cash out 
was for $50. I asked one of the women who was at a different machine if 
anyone had played at my machine since I left. She pointed to a man 
(later dubbed Ticket Taker or TT) sitting next to her, so I asked him if 
he'd cashed my ticket. He pulled out a ticket with a face value of 50 
cents and said it was the only ticket he'd cashed that day. Since the 
machine he'd just left had a $50 cash out displayed, it appeared TT was 
being les! s than forthcoming. In the meantime, my wife had gotten a 
slot supervisor (Julie) and a Security Guard to come over. After I 
explained my stupidity, Julie checked the screen that showed all the 
tickets that had been dispensed. The last one was $50 and the next to 
last was $250. She copied down the serial number for the $250 ticket 
and literally ran to the Cashier's Cage. TT left about the same time. 
When she came back, she said the ticket had not been cashed and said it 
was flagged in the system. In other words, when the ticket is presented 
a note pops up on the screen to call a supervisor. She then escorted us 
to the cage and paid us the $250. (Note to Jean---We tipped her $30). 
As we were walking back to MS, we saw TT walking away from a different 
Cashier's Cage and putting money in his billfold. We followed him and 
watched him sit at another machine and begin playing (Dumber). We 
walked back toward the DW area and met Julie on the way. We asked her 
to check to see ! if the $250 ticket had just been cashed. She did; 
it had. The Cashier apparently ignored or disregarded the flag. 
Although we had our money, we have a distaste for thieves and liars, so 
we led Julie to TT. She called a Security Supervisor. We offered to 
hang around but he didn't think that was a good idea. We told him where 
we would be if he needed more information. He came over later and said 
TT denied everything at first, but after some coaxing, admitted to 
taking the ticket and handed over the money. We asked if any further 
action was being taken against him and he said no (Sam's choice, not 
his). He also informed us that taking a ticket was a criminal act and 
that TT could have (should have) been arrested." 
 
 
-----Original Message----- 
 
I was foolish and left a ticket for 110.50 on a machine at Tuscany. A 
"lady" who saw me leave and acted like she was checking the pay tables 
put in a 20 and cashed out as soon as I left. She then sat at the bank 
of machines just behind where I had been sitting. She admitted to me 
that she put in a 20 but said that she "hit something" right away. 
Sure, and she cashed out for exactly 130.50. 
 
Anyway, security refused to do anything. They wouldn't even talk to the 
woman. And they kept me busy saying they were checking and doing stuff 
like standing behind the machine I had been on and reporting on the 
radio that that was the machine. They asked for my player card and 
name. But ignored the woman playing with her card. It seems to me that 
I was kept "busy" while the woman played the ticket down to the last 2 
coin play of the 50 cents. As soon as the woman left, they showed up to 
tell me there was no proof. 
 
I'm thinking I was kept busy so that I wouldn't call Metro. Any 
comments? 
 
--Rita 
 
 
</tt>

 
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<a href="http://www.west-point.org/users/usma1955/20228/VP/Links.htm">http://www.west-point.org/users/usma1955/20228/VP/Links.htm</a> 
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