I went to Tuscany to eat with visitors from out of town. After the meal, I go to use my comps to pay and they said I had a zero balance? Of course I never would have eaten there if I had no comps so I had to pony up $65. I should have had $300, and comps were good for 18 months of no play. I had last played 15 months ago so I should have been good. What are the odds I will get my comps back?
Tuscany comp theft
What are the odds I will get my comps back?
If you are no mailed like most of us, I would say slim. Good luck.
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On Jun 14, 2019, at 1:17 PM, tomskilv@yahoo.com [vpFREE] <vpFREE@yahoogroups.com> wrote:
Comp retention periods can be changed anytime. In the current climate of slashing player benefits an 18 month longevity has become overly generous in comparison to other casino programs.
You should have been aware of the cutbacks pretty much everywhere in town and kept the comps active by some activity every 6 months. Also, you can ask for your comp balance before ordering at any bar or food outlet at Tuscany.
Forking over $$ when you were expecting a freebee is never fun.
Caveat emptor.
tomskilv wrote :
I went to Tuscany to eat with visitors from out of town. After the meal, I go to use my comps to pay and they said I had a zero balance? Of course I never would have eaten there if I had no comps so I had to pony up $65. I should have had $300, and comps were good for 18 months of no play. I had last played 15 months ago so I should have been good. What are the odds I will get my comps back?
True, they can change the rules, but in this case it doesn’t appear that Tuscany has changed them:
http://www.tuscanylv.com/wp-content/uploads/2016/02/Tuscany-Club-Rules-1.pdf
Specifically:
"14. Unless otherwise prohibited by law, Tuscany Casino reserves the rights to:
a. Forfeit redeemable points and other account balances and entitlements after 18 months of card inactivity. Inactivity is defined
as a period of time in which the program member has not used their card to track gaming activity.
b. Revoke membership and program benefits for any reason "
Tomski’s points should still have been available. “b” doesn’t apply as long as they have not cancelled his card entirely. (it’s “and” not “or”)
I think his odds of getting the comps back are good.
–Dunbar
—In vpF…@…com, <gamb00ler@…> wrote :
Comp retention periods can be changed anytime. In the current climate of slashing player benefits an 18 month longevity has become overly generous in comparison to other casino programs.
You should have been aware of the cutbacks pretty much everywhere in town and kept the comps active by some activity every 6 months. Also, you can ask for your comp balance before ordering at any bar or food outlet at Tuscany.
Forking over $$ when you were expecting a freebee is never fun.
Caveat emptor.
tomskilv wrote :
I went to Tuscany to eat with visitors from out of town. After the meal, I go to use my comps to pay and they said I had a zero balance? Of course I never would have eaten there if I had no comps so I had to pony up $65. I should have had $300, and comps were good for 18 months of no play. I had last played 15 months ago so I should have been good. What are the odds I will get my comps back?
thank you Dunbar. I will take printed copy and talk to manager this week.