It would be unfair to ST if I did not add this post.
Soon after the fiasco with promotions, I got a Sam's Town customer's survey in my e-mail. Couldn't pass up an opportunity to let someone somewhere know our dissatisfaction and hassle we experienced in accepting an internet promotion. Of course no one ever reads these things, they just use them to compile statistics. Right? Well in this case, wrong. I left a short comment in the small section provided for that purpose, something to the effect that a host was less than helpful and less than friendly.
Yesterday we got a call on our cell phone from Phil Kuta, Director of Player Development. We just happened to be in the casino at the time and told him so. He wanted to come out and talk with us and we agreed. He was surprised to find we were still here after the less than sterling rating I gave them on the survey. He wanted to know what had happened and we explained the situation from our prospective. He was quite apologetic and assured us this situation would not happen again, either to us or any other customer. He did admit there was a disconnect between the people who send out the internet promotions and the people who have to take care of them. As a gesture of good will on his part, he picked up the tab for our RV park fees for the week.
We are most pleased that someone in management paid attention to a customer complaint. We are most pleased with the resolution of our complaint. Our opinion of Sam's Town has gone up several notches and we will not hesitate to stay here on future visits to LV. Oh yes, Lucky Lucy hit a $4K royal and that was also a great attitude adjustment. 
Rick