vpFREE2 Forums

Trespass at Casino Montelago

#1

I went into Casino Montelago this morning to collect a mailed free play offer and got an invalid card message on the card reader. On my way to the escalators to get a different card out of my car, I was stopped by security and told the Casino Manager said I was no longer allowed to play there. They then read me the trespass act. I asked if I could collect my cash back balance of over $2,500 before leaving and they said negative. I asked if I could stay for 10 minutes until the slot club opened to get my money since I would never be allowed back. They said if I stayed any longer, the only thing I would get is arrested. When I asked how I was supposed to get my money they smiled and said I could come back for it when they were there, which made no sense since they had just said I would be arrested next time I set foot on the property. (Or maybe that is how unethical they are and shows what they want.)

   I called Gaming Control when I got home. They said to call the Slot Club Manager Monday to try to work out an arrangement for collecting the money, and they would assist if that attempt was unsuccessful. The agent confirmed that I should only accept the money by mail or off the casino property so as not to be in violation of the trespass.

   As Rob Singer reported earlier, the management there is clueless. They don't understand the return on their games or the value of their promotions. Instead of trying to figure out what they did wrong and correct it, they have apparently decided to kick out some of the very few player they have. (And they are too stupid to do that properly either.) There are usually more employees then players in the casino at any given time so I doubt they will be open much longer anyway.

#2

vegasvpplayer wrote:

  I went into Casino Montelago this morning to collect a mailed free play offer and got an invalid card message on the card reader. On my way to the escalators to get a different card out of my car, I was stopped by security and told the Casino Manager said I was no longer allowed to play there. They then read me the trespass act. I asked if I could collect my cash back balance of over $2,500 before leaving and they said negative. I asked if I could stay for 10 minutes until the slot club opened to get my money since I would never be allowed back. They said if I stayed any longer, the only thing I would get is arrested. When I asked how I was supposed to get my money they smiled and said I could come back for it when they were there, which made no sense since they had just said I would be arrested next time I set foot on the property. (Or maybe that is how unethical they are and shows what they want.)

  I called Gaming Control when I got home. They said to call the Slot Club Manager Monday to try to work out an arrangement for collecting the money, and they would assist if that attempt was unsuccessful. The agent confirmed that I should only accept the money by mail or off the casino property so as not to be in violation of the trespass.

I've gotten cash back after being 86ed both by having a check mailed
to me, which took a little persistence, since the first person I
talked to at the casino said that when players are 86ed, they delete
their accounts, and by going back and getting paid in cash, which,
since security agreed to my coming back, wasn't a problem. I'm quite
sure neither casino wanted to pay me, so I'm confident there's an
effective law that forces them to pay.

#3

I thought their best game was 8/5 bonus poker. What kind of promotion ( ? double royals ? ) would make this an attractive play ?
thanks...Tom

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----- Original Message ----- From: "vegasvpplayer" <vegasvpplayer@gmail.com>
To: <vpFREE@yahoogroups.com>
Sent: Sunday, October 23, 2011 3:23 PM
Subject: [vpFREE] Trespass at Casino Montelago

  I went into Casino Montelago this morning to collect a mailed free play offer and got an invalid card message on the card reader. On my way to the escalators to get a different card out of my car, I was stopped by security and told the Casino Manager said I was no longer allowed to play there. They then read me the trespass act. I asked if I could collect my cash back balance of over $2,500 before leaving and they said negative. I asked if I could stay for 10 minutes until the slot club opened to get my money since I would never be allowed back. They said if I stayed any longer, the only thing I would get is arrested. When I asked how I was supposed to get my money they smiled and said I could come back for it when they were there, which made no sense since they had just said I would be arrested next time I set foot on the property. (Or maybe that is how unethical they are and shows what they want.)

  I called Gaming Control when I got home. They said to call the Slot Club Manager Monday to try to work out an arrangement for collecting the money, and they would assist if that attempt was unsuccessful. The agent confirmed that I should only accept the money by mail or off the casino property so as not to be in violation of the trespass.

  As Rob Singer reported earlier, the management there is clueless. They don't understand the return on their games or the value of their promotions. Instead of trying to figure out what they did wrong and correct it, they have apparently decided to kick out some of the very few player they have. (And they are too stupid to do that properly either.) There are usually more employees then players in the casino at any given time so I doubt they will be open much longer anyway.

#4

Absurd.
Another lesson for others on why not to let points, CB or anything else accumulate to large amounts.

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--- In vpFREE@yahoogroups.com, "vegasvpplayer" <vegasvpplayer@...> wrote:

   I went into Casino Montelago this morning to collect a mailed free play offer and got an invalid card message on the card reader. On my way to the escalators to get a different card out of my car, I was stopped by security and told the Casino Manager said I was no longer allowed to play there. They then read me the trespass act. I asked if I could collect my cash back balance of over $2,500 before leaving and they said negative. I asked if I could stay for 10 minutes until the slot club opened to get my money since I would never be allowed back. They said if I stayed any longer, the only thing I would get is arrested. When I asked how I was supposed to get my money they smiled and said I could come back for it when they were there, which made no sense since they had just said I would be arrested next time I set foot on the property. (Or maybe that is how unethical they are and shows what they want.)

   I called Gaming Control when I got home. They said to call the Slot Club Manager Monday to try to work out an arrangement for collecting the money, and they would assist if that attempt was unsuccessful. The agent confirmed that I should only accept the money by mail or off the casino property so as not to be in violation of the trespass.

   As Rob Singer reported earlier, the management there is clueless. They don't understand the return on their games or the value of their promotions. Instead of trying to figure out what they did wrong and correct it, they have apparently decided to kick out some of the very few player they have. (And they are too stupid to do that properly either.) There are usually more employees then players in the casino at any given time so I doubt they will be open much longer anyway.

#5

<snip>

I'm anxious to understand what your "crime" was.

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--- In vpFREE@yahoogroups.com, "vegasvpplayer" <vegasvpplayer@...> wrote:

   I went into Casino Montelago this morning to collect a mailed free play offer and got an invalid card message on the card reader. On my way to the escalators to get a different card out of my car, I was stopped by security and told the Casino Manager said I was no longer allowed to play there. They then read me the trespass act.

#6

I wasn't really surprised when casino management didn't call me about my cash back following my request to do so at the time of trespass. I am somewhat surprised that the Slot Club Manager is refusing to take or return my calls at this time. I can see them being upset that I won some of their money, but I'm really surprised they are being so unethical by trying to steal the cash back. I guess I have to go through the Gaming Commission now. They told me it may take 4-5 months to get payment because they have to get paid first by the casino then cut a check to me.

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--- In vpFREE@yahoogroups.com, "vegasvpplayer" <vegasvpplayer@...> wrote:

   I called Gaming Control when I got home. They said to call the Slot Club Manager Monday to try to work out an arrangement for collecting the money, and they would assist if that attempt was unsuccessful. The agent confirmed that I should only accept the money by mail or off the casino property so as not to be in violation of the trespass.

#7

Once you start the process, commission staff will call montelago and tell them to cut you a check because its a Big PIA for the GC to do what they told you has to be done to get you a state check.

It would be interesting factoid as to number of folks Trespass/year.
Doesn't seem published on GC website.

But social networking advertising of experiences like yours, doesn't help the viability of a casino in lake las vegas (nor lake las vegas itself). We looked at a home in LLV last month. $350K for a beautiful home but the HOA charges are like $7K/yr. Apprently LLV didn't pay for the infrastructure up-front something called SIDS.

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--- In vpFREE@yahoogroups.com, "vegasvpplayer" <vegasvpplayer@...> wrote:

--- In vpFREE@yahoogroups.com, "vegasvpplayer" <vegasvpplayer@> wrote:
>
>
> I called Gaming Control when I got home. They said to call the Slot Club Manager Monday to try to work out an arrangement for collecting the money, and they would assist if that attempt was unsuccessful. The agent confirmed that I should only accept the money by mail or off the casino property so as not to be in violation of the trespass.
>
>

I wasn't really surprised when casino management didn't call me about my cash back following my request to do so at the time of trespass. I am somewhat surprised that the Slot Club Manager is refusing to take or return my calls at this time. I can see them being upset that I won some of their money, but I'm really surprised they are being so unethical by trying to steal the cash back. I guess I have to go through the Gaming Commission now. They told me it may take 4-5 months to get payment because they have to get paid first by the casino then cut a check to me.

#8

Another lesson for others on why not to let points, CB or anything else accumulate to large amounts.

Here's an example/possible counterargument:

As there was nothing worth using the points for, I let my Caesar's Total Rewards account just sit until there was about $22k face value there. In August there was a promotion from Las Vegas with a play-up for Tourneau (a watch store) credit. I knew one could use TR credits to buy additional Tourneau value, but considering the markup, etc, that might not be very much above the 2:1 cash exchange you can find around the system. But I asked my host anyway, and lo and behold it was a 1:1 exchange! I took about 4 new Rolexes with it. Nah nah, Caesar's!

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--- In vpFREE@yahoogroups.com, "mike" <melbedewy1226@...> wrote:

#9

More counterarguments from the last couple of months:

The recent deal at Sam's Town where they were giving $1 per 500 pts for existing points and the recent change at Stations where they gave an extra 40% in comps for their existing points. The recent change at Terrible's where they gave everyone 20% more free play for their existing points.

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--- In vpFREE@yahoogroups.com, "carter561@..." <carter561@...> wrote:

--- In vpFREE@yahoogroups.com, "mike" <melbedewy1226@> wrote:

Another lesson for others on why not to let points, CB or anything else accumulate to large amounts.

Here's an example/possible counterargument:

As there was nothing worth using the points for, I let my Caesar's Total Rewards account just sit until there was about $22k face value there. In August there was a promotion from Las Vegas with a play-up for Tourneau (a watch store) credit. I knew one could use TR credits to buy additional Tourneau value, but considering the markup, etc, that might not be very much above the 2:1 cash exchange you can find around the system. But I asked my host anyway, and lo and behold it was a 1:1 exchange! I took about 4 new Rolexes with it. Nah nah, Caesar's!

#10

At the request of Gaming Control, I called CM again today and requested to speak to the highest casino manager on duty. Management says they are now holding my money while they conduct "an investigation". Why didn't they conduct their investigation BEFORE my trespass? In other words they kicked me out because I won. NOW they are trying to figure out how I won.

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--- In vpFREE@yahoogroups.com, "vegasvpplayer" <vegasvpplayer@> wrote:

I wasn't really surprised when casino management didn't call me about my cash back following my request to do so at the time of trespass. I am somewhat surprised that the Slot Club Manager is refusing to take or return my calls at this time. I can see them being upset that I won some of their money, but I'm really surprised they are being so unethical by trying to steal the cash back.

#11

I did some research and now I see why the hostile treatment toward winning players. Marcus Suan is the Casino Manager at Casino Montelago and previously worked for Michael Gaughan and Coast/Boyd Gaming.

http://www.m1network.com/m1gaming/leadership.bv

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--- In vpFREE@yahoogroups.com, "vegasvpplayer" <vegasvpplayer@...> wrote:

> I can see them being upset that I won some of their money, but I'm really surprised they are being so unethical by trying to steal the cash back.
>