vpFREE2 Forums

TR..Nov.24-27...NYNY LIES...

#1

After a nice 3 day Thanksgiving holiday with California relatives, I
stopped for three nights in Las Vegas enroute to New York. I stayed
at NYNY on an offer of 3 nights RLFB + $250 Free Play. A host, Steven
Bernstein, contacted me and offered to upgrade my room. I asked him
what would/would not be comped considering that I was on a limited
food and beverage. He replied that basically it was the number of
dollars that I spent, rather than where I spent it that would
determine what would be free. He further said that a limited RFB
would give me about $100/day in food comp.Great..or so I thought.
  Anyway..after three days of play and $81,000 coin-in, I checked out
of my room at four o'clock and continued playing as my flight didn't
leave till midnight. Around 5:30 I called Mr. Bernstein and asked for
a dinner comp( didn't ask for a particular restaurant,just a comp).
He denied me the comp saying that I was overcomped !! I asked him how
this could be since I had only averaged about $55/day in food comp.
He told me that he figured my room was about $160/day( a room HE had
upgraded me to) and which I subsequently had to leave because of "vent
noises"(another story in itself). In addition to already used food
comp, he said that I had done most of my play at another MGM property,
to which I replied "..isn't that what MGM/Mirage promotes,play
anywhere,redeem anywhere ? " He paused, oh and in addition he deducted
my $270+ in point play( free play based upon coin-in). I was
enraged. "Since when does point play get deducted from comps!?"
Needless to say NYNY has seen the last of me. I will never stay at any
MGM/Mirage property unless I am given FULL RFB upfront in writing !
  BTW trip was profitable. And..NYNY sent me an email survey and
unlike Harrahs surveys, gave me an opportunity to write my opinions in
addition to filling in circles numbered from 1-5. Because I had given
some "1's" to various questions and wrote some criticisms, they wrote
that they would contact me. As of today they haven't.

  Larry Feldman

#2

I've had my experiences with them as well, what I can say is that you
should take your complaint to Gaming. They just can't stand it when
they get beat, ever.

The other thing, they really want you to play where you stay. If
you're staying at NYNY, they don't want you playing at MGM, for example.

···

--- In vpFREE@yahoogroups.com, "lfcmja2000" <lfcmja@...> wrote:

After a nice 3 day Thanksgiving holiday with California relatives, I
stopped for three nights in Las Vegas enroute to New York. I stayed
at NYNY on an offer of 3 nights RLFB + $250 Free Play. A host, Steven
Bernstein, contacted me and offered to upgrade my room. I asked him
what would/would not be comped considering that I was on a limited
food and beverage. He replied that basically it was the number of
dollars that I spent, rather than where I spent it that would
determine what would be free. He further said that a limited RFB
would give me about $100/day in food comp.Great..or so I thought.
  Anyway..after three days of play and $81,000 coin-in, I checked out
of my room at four o'clock and continued playing as my flight didn't
leave till midnight. Around 5:30 I called Mr. Bernstein and asked for
a dinner comp( didn't ask for a particular restaurant,just a comp).
He denied me the comp saying that I was overcomped !! I asked him how
this could be since I had only averaged about $55/day in food comp.
He told me that he figured my room was about $160/day( a room HE had
upgraded me to) and which I subsequently had to leave because of "vent
noises"(another story in itself). In addition to already used food
comp, he said that I had done most of my play at another MGM property,
to which I replied "..isn't that what MGM/Mirage promotes,play
anywhere,redeem anywhere ? " He paused, oh and in addition he deducted
my $270+ in point play( free play based upon coin-in). I was
enraged. "Since when does point play get deducted from comps!?"
Needless to say NYNY has seen the last of me. I will never stay at any
MGM/Mirage property unless I am given FULL RFB upfront in writing !
  BTW trip was profitable. And..NYNY sent me an email survey and
unlike Harrahs surveys, gave me an opportunity to write my opinions in
addition to filling in circles numbered from 1-5. Because I had given
some "1's" to various questions and wrote some criticisms, they wrote
that they would contact me. As of today they haven't.

#3

--- In vpFREE@yahoogroups.com, "paladingamingllc"
<paladingamingllc@...> wrote:

>
> > I've had my experiences with them as well, what I can say is

that you

should take your complaint to Gaming. They just can't stand it when
they get beat, ever.

What do you mean by Gaming ? The fact that I won really bothered them ?

The other thing, they really want you to play where you stay. If
you're staying at NYNY, they don't want you playing at MGM, for

example.

So their motto of play anywhere is just bull ?

···

--- In vpFREE@yahoogroups.com, "lfcmja2000" <lfcmja@> wrote:

#4

I've had a similar instance in the past. It was a
situation where my play was significantly higher and
my comps lower but I was told I was overcomped.

I only stay there now as RFB so there are not any
issues at check out.

Joel

···

--- lfcmja2000 <lfcmja@aol.com> wrote:

After a nice 3 day Thanksgiving holiday with
California relatives, I
stopped for three nights in Las Vegas enroute to New
York. I stayed
at NYNY on an offer of 3 nights RLFB + $250 Free
Play. A host, Steven
Bernstein, contacted me and offered to upgrade my
room. I asked him
what would/would not be comped considering that I
was on a limited
food and beverage. He replied that basically it was
the number of
dollars that I spent, rather than where I spent it
that would
determine what would be free. He further said that
a limited RFB
would give me about $100/day in food comp.Great..or
so I thought.
  Anyway..after three days of play and $81,000
coin-in, I checked out
of my room at four o'clock and continued playing as
my flight didn't
leave till midnight. Around 5:30 I called Mr.
Bernstein and asked for
a dinner comp( didn't ask for a particular
restaurant,just a comp).
He denied me the comp saying that I was overcomped
!! I asked him how
this could be since I had only averaged about
$55/day in food comp.
He told me that he figured my room was about
$160/day( a room HE had
upgraded me to) and which I subsequently had to
leave because of "vent
noises"(another story in itself). In addition to
already used food
comp, he said that I had done most of my play at
another MGM property,
to which I replied "..isn't that what MGM/Mirage
promotes,play
anywhere,redeem anywhere ? " He paused, oh and in
addition he deducted
my $270+ in point play( free play based upon
coin-in). I was
enraged. "Since when does point play get deducted
from comps!?"
Needless to say NYNY has seen the last of me. I will
never stay at any
MGM/Mirage property unless I am given FULL RFB
upfront in writing !
  BTW trip was profitable. And..NYNY sent me an
email survey and
unlike Harrahs surveys, gave me an opportunity to
write my opinions in
addition to filling in circles numbered from 1-5.
Because I had given
some "1's" to various questions and wrote some
criticisms, they wrote
that they would contact me. As of today they
haven't.

  Larry Feldman

      ____________________________________________________________________________________
Be a better friend, newshound, and
know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ

#5

The MGM group of casinos may claim to be "one" with their card, but
this is only partially true. You can use your "hidden" comp balance
in any of their casinos. This comp balance is based on theo and is
not revealed to the player. Many times the theo is not a good
representation of the play you have given them but this is when they
revert to a percentage of loss. Table players may be comped up to 40%
loss on any a trip while slot and VP players may be comped up to 30%.
I have seen and dealt with this situation in the past. I had a player
that was overcomped because his theo only showed 950. His total loss
for the trip was over 4k on tables and this in turn allowed us to
comp $1600. This, of course, can be changed by a host and believe me
when I say they really want to see play at the casino youre staying
at. Locals keep their comp balance if play is at least within 30
days, while out of towners only keep their balance on a "trip."
People that play a significant amount, "high rollers," are the
exception. Hosts have their own set of rules with these people.

···

--- In vpFREE@yahoogroups.com, Joel Fink <joel0457@...> wrote:

I've had a similar instance in the past. It was a
situation where my play was significantly higher and
my comps lower but I was told I was overcomped.

I only stay there now as RFB so there are not any
issues at check out.

Joel

--- lfcmja2000 <lfcmja@...> wrote:

> After a nice 3 day Thanksgiving holiday with
> California relatives, I
> stopped for three nights in Las Vegas enroute to New
> York. I stayed
> at NYNY on an offer of 3 nights RLFB + $250 Free
> Play. A host, Steven
> Bernstein, contacted me and offered to upgrade my
> room. I asked him
> what would/would not be comped considering that I
> was on a limited
> food and beverage. He replied that basically it was
> the number of
> dollars that I spent, rather than where I spent it
> that would
> determine what would be free. He further said that
> a limited RFB
> would give me about $100/day in food comp.Great..or
> so I thought.
> Anyway..after three days of play and $81,000
> coin-in, I checked out
> of my room at four o'clock and continued playing as
> my flight didn't
> leave till midnight. Around 5:30 I called Mr.
> Bernstein and asked for
> a dinner comp( didn't ask for a particular
> restaurant,just a comp).
> He denied me the comp saying that I was overcomped
> !! I asked him how
> this could be since I had only averaged about
> $55/day in food comp.
> He told me that he figured my room was about
> $160/day( a room HE had
> upgraded me to) and which I subsequently had to
> leave because of "vent
> noises"(another story in itself). In addition to
> already used food
> comp, he said that I had done most of my play at
> another MGM property,
> to which I replied "..isn't that what MGM/Mirage
> promotes,play
> anywhere,redeem anywhere ? " He paused, oh and in
> addition he deducted
> my $270+ in point play( free play based upon
> coin-in). I was
> enraged. "Since when does point play get deducted
> from comps!?"
> Needless to say NYNY has seen the last of me. I will
> never stay at any
> MGM/Mirage property unless I am given FULL RFB
> upfront in writing !
> BTW trip was profitable. And..NYNY sent me an
> email survey and
> unlike Harrahs surveys, gave me an opportunity to
> write my opinions in
> addition to filling in circles numbered from 1-5.
> Because I had given
> some "1's" to various questions and wrote some
> criticisms, they wrote
> that they would contact me. As of today they
> haven't.
>
> Larry Feldman
>
>
>

______________________________________________________________________
______________

Be a better friend, newshound, and
know-it-all with Yahoo! Mobile. Try it now.

http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ

#6

May I inquire which casino avails themselves of your services?

Are you also a VP player, or just a casino employee lurker?

~Babe~

···

=============================================
--- In vpFREE@yahoogroups.com, "marvele66" <marvele66@...> wrote:

.......I have seen and dealt with this situation in the past. I had a
player that was overcomped because his theo only showed 950. His total
loss for the trip was over 4k on tables and this in turn allowed us to
comp $1600. This, of course, can be changed by a host and believe me
when I say they really want to see play at the casino youre staying
at.......

#7

So you're saying that if you're winning then they're not going to give
you anything ?

···

--- In vpFREE@yahoogroups.com, "marvele66" <marvele66@...> wrote:

The MGM group of casinos may claim to be "one" with their card, but
this is only partially true. You can use your "hidden" comp balance
in any of their casinos. This comp balance is based on theo and is
not revealed to the player. Many times the theo is not a good
representation of the play you have given them but this is when they
revert to a percentage of loss.

#8

That's what I'll be doing in the future..full RFB in writing if I'm
going to stay at any MGM/Nirage property.

  Larry F.

···

--- In vpFREE@yahoogroups.com, Joel Fink <joel0457@...> wrote:

I've had a similar instance in the past. It was a
situation where my play was significantly higher and
my comps lower but I was told I was overcomped.

I only stay there now as RFB so there are not any
issues at check out.

Joel

#9

The MGM group of casinos may claim to be "one" with their card, but
this is only partially true. . This, of course, can be changed by a

host and believe me

when I say they really want to see play at the casino youre staying
at.

  So it really is MGM bulls**t that "you can play anywhere."

···

--- In vpFREE@yahoogroups.com, "marvele66" <marvele66@...> wrote:

#10

I am not a local. Any time that I have been ahead at the end of a
trip, it's been like pulling teeth to get even small comps (like buffet
for two). It's been my experience (with Treasure Island) that they
comp based on winning or losing, more than they do based on the
amount of play I gave them.

···

On 12/9/07, lfcmja2000 <lfcmja@aol.com> wrote:

So you're saying that if you're winning then they're not going to give
you anything ?

[Non-text portions of this message have been removed]

#11

I am not a local. Any time that I have been ahead at the end of a
trip, it's been like pulling teeth to get even small comps (like

buffet

for two). It's been my experience (with Treasure Island) that they
comp based on winning or losing, more than they do based on the
amount of play I gave them.

Thanks for your reply..I'll stick with Joel Fink's philosophy..only
stay at MGM/Mirage if you're full RFB.

   Larry F.

···

--- In vpFREE@yahoogroups.com, "Luke Fuller" <kungalooosh@...> wrote: