Since I have seen more than just tipping when playing VP, be aware of
the following tip imposed on a "group" that occurred at Envy on
January 2nd and was posted on a blog and which I sent to Envy and the
Chamberlains in Dallas who inspired Envy.
"The great thing about Vegas is that there are many restaurants
here that offer world-class food and service. The bad thing is that
these restaurants do way too well because of the fact that over
30,000,000 people come through here annually, and they don't have to
worry about taking care of locals. This week's wine dinner was a
perfect example of company policy taking precedence over customer service.
"Envy advertised their half-price on wine dinner, and my group
took advantage of it on Wednesday evening. Perfect. Day after New
Year's. The food was great, the service exemplary, and wine list and
wines were extraordinary. So what happened that made the entire group
decide not to patronize Envy ever again?
"It came down the check.
"Half price is supposed to be half price, right? Not if Envy is
doing fuzzy figuring. With only seven people in the party,
*technically* the restaurant was not supposed to add on 20% gratuity.
I believe that eight diners is the standard number. But they did. And
they added it on the entire balance, and took off the price of the
wine after the fee had been assessed. In addition, they somehow
neglected to deduct the $50.00 gift certificate. So the group ended up
spending 31% gratuity on the meal instead of 20% because of "company
policy." The result? Seven angry people who spent $100+ each who will
never frequent the restaurant again. With the numbers of people coming
through Las Vegas, I'm pretty certain that Envy doesn't care that a
group of locals got annoyed. Because this isn't the first time I've
heard about Envy's money-grubbing policies, I've decided to forego
visiting them at any time."
DC-Mike