vpFREE2 Forums

Terrible's Las Vegas Casino

#1

MGM Detroit is notorious for the same situation, and I'm sure the members
here can vouch for others. It does boggle the mind at how much action they
lose (and ill will they cause) while their customers are standing in such long
lines.

- Brian in MI

gambling-at-swina.com writes:

Their core promotions are things that require a trip to the player's club
every day. You'd think that they'd adequately staff the club, since every
minute spent waiting in line is one minute not spent pumping cash into the
machines, and that those lines disgruntle everyone who stands in them. How
they manage to generate enough traffic to cause such delays while pissing
off the majority of their customers every single day with this understaffing
is beyond me.

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[Non-text portions of this message have been removed]

#2

MGM Detroit is notorious for the same situation, and I'm sure the

members

here can vouch for others. It does boggle the mind at how much

action they

lose (and ill will they cause) while their customers are standing in

such long

lines.

Not to mention half the people who show up for said MGM-D promo are
professionally homeless.

···

--- In vpFREE@yahoogroups.com, Marksalot300@... wrote:

#3

It doesn't make a lot of sense, but it's very common, I guess the
marketing theory is that it's worth pissing off actual playing
customers and encouraging professional panhandlers and alcoholics if
the result is that it looks like the casino is always crowded and
busy. I guess if the casino is always crowded and busy, especially the
card/promo desk, marketing can claim it is doing its job, actual
coin-in is someone elses responsibility, plus they can always blame
the economic downturn or California casinos.

--- In vpFREE@yahoogroups.com, "paladingamingllc"
<paladingamingllc@...> wrote:

···

--- In vpFREE@yahoogroups.com, Marksalot300@ wrote:
>
> MGM Detroit is notorious for the same situation, and I'm sure the
members
> here can vouch for others. It does boggle the mind at how much
action they
> lose (and ill will they cause) while their customers are standing in
such long
> lines.

Not to mention half the people who show up for said MGM-D promo are
professionally homeless.

#4

Or maybe they think that if a player puts $3,000 through the machines in the
hopes of picking up that $15 gas card, but they get so discouraged by the
line that they give up and don't redeem the offer. Thus, Terrible's saves
$15. Maybe there's a budgeted amount of offer breakage in these promotion
pro formas, and they encourage that breakage with these lines in order to
save money.

I'm sorry, but there's simply no excuse for making your players stand in
line 30-60 minutes every single time they need to interact with the
boothlings. Even the low-end players. For a casino that can't compete on
luxury or amenities, they have to make up the difference in service.

They could probably eliminate half the line entirely if they'd just print
gas card redemption slips from an automated kiosk.

  It doesn't make a lot of sense, but it's very common, I guess the
marketing theory is that it's worth pissing off actual playing
customers and encouraging professional panhandlers and alcoholics if
the result is that it looks like the casino is always crowded and
busy. I guess if the casino is always crowded and busy, especially the
card/promo desk, marketing can claim it is doing its job, actual
coin-in is someone elses responsibility, plus they can always blame
the economic downturn or California casinos.

Jay Fenster
Open Road Publishing
* * *
Author, Open Road's Best of Las Vegas

Visit Open Road's Best of Las Vegas Blog
http://www.thebestoflasvegas.us

[Non-text portions of this message have been removed]

···

On Thu, Apr 24, 2008 at 11:30 AM, nightoftheiguana2000 < nightoftheiguana2000@yahoo.com> wrote:

#5

Maybe it's not as sinister as all that
and simply stupidity. Fewer bdoies in
the slot booth mean fewer payroll hours.
I think it's as simple as that. Some
managers are just dumb.

Net, they don't value your time. Happens
all the time as teeagers in fast food outlets
try to upsell you. They are trained to
do this by a corporation that doesn't value
your time as much as their profits.

Unfortunately with this company teetering

It doesn't make a lot of sense, but it's very common, I guess the
marketing theory is that it's worth pissing off actual playing
customers and encouraging professional panhandlers and alcoholics

if

the result is that it looks like the casino is always crowded and
busy. I guess if the casino is always crowded and busy, especially

the

card/promo desk, marketing can claim it is doing its job, actual
coin-in is someone elses responsibility, plus they can always blame
the economic downturn or California casinos.

--- In vpFREE@yahoogroups.com, "paladingamingllc"
<paladingamingllc@> wrote:
>
> >
> > MGM Detroit is notorious for the same situation, and I'm sure

the

> members
> > here can vouch for others. It does boggle the mind at how much
> action they
> > lose (and ill will they cause) while their customers are

standing in

> such long
> > lines.
>
> Not to mention half the people who show up for said MGM-D promo

are

···

on the verge of bankruptcy I doubt you'll see a change anytime soon. --- In vpFREE@yahoogroups.com, "nightoftheiguana2000" <nightoftheiguana2000@...> wrote:

> --- In vpFREE@yahoogroups.com, Marksalot300@ wrote:
> professionally homeless.
>