vpFREE2 Forums

Strange happenings in Harrah's accounts

#1

I've been checking my husband's and my account frequently lately to
see if our Caesars account balances had been transferred. When I
checked hubby's account yesterday, it had DROPPED 7,796 points
since Wednesday. We have not been to a Harrah's property since Dec.
2005.

AND both of our TR accounts now have a date of Feb. 9, instead of
the Dec. 28,2005 that has been posted on our accounts ever since our
last visit on Dec. 28, 2005. My account has ONE additional credit,
and hubby's account has 7,796 credits less. Obviously "something"
happened on our accounts Feb. 9. Our tier credits still reflect -0-
on each of our accounts.

I have contacted Customer Service and await a reply.

Hopefully, this is just a glitch in the transition process. I was
just wondering if anyone else had noticed any strange happenings.

#2

Donna complained: When I checked hubby's account yesterday, it had
DROPPED 7,796 points since Wednesday. We have not been to a Harrah's
property since Dec. 2005.

Harrah's routinely adds bonus points from all Harrah's properties you
visit around the country --- and then DELETES unspent bonus points for
properties not visited for six months. It wouldn't surprise that Donna's
hubby's recent loss reflects play from last August.

So this doesn't happen to us, Shirley and I regularly buy Visa cards
with our Harrah's points. They always spend the oldest points first.
Plus this has the advantage of keeping us with a low point balance.
Casino hosts at Harrah's are allowed to actually comp things in players
do not have many points, but must withdraw points from those with a
large-enough balance.

Bob Dancer

For the best in video poker information, visit www.bobdancer.com
or call 1-800-244-2224 M-F 9-5 Pacific Time.

[Non-text portions of this message have been removed]

#3

Bob Dancer wrote:

<<Harrah's routinely adds bonus points from all Harrah's properties you
visit around the country --- and then DELETES unspent bonus points for
properties not visited for six months. It wouldn't surprise that Donna's
hubby's recent loss reflects play from last August.>>

This is not their stated policy, although it was the old policy of
PPE/Caesars Entertainment. From the Harrah's web site:

···

--------------------------------
Your points expire when it has been more than 6 months since you have earned
Rewards Credits. In order to extend the expiration date you must earn 1
Base reward credit every 6 months at any Harrah's property. We also offer
the Total Reward Visa card that allow you to earn 1 credit for every $1.00
in purchases.
---------------------------------

Do you have evidence of points expiring in a different fashion?

Cogno

#4

We gambled at a Harrah's property at least once every month in 2005.
BUT, you made me think about the 6-month rule............
Dec. 28 to Feb. 9 is exactly 6 WEEKS. Perhaps they got their MONTHS
and WEEKS confused!

I'm hoping to hear from Customer Service soon.

Donna complained: When I checked hubby's account yesterday, it had
DROPPED 7,796 points since Wednesday. We have not been to a Harrah's
property since Dec. 2005.

Harrah's routinely adds bonus points from all Harrah's properties you
visit around the country --- and then DELETES unspent bonus points

for

properties not visited for six months. It wouldn't surprise that

Donna's

···

--- In vpFREE@yahoogroups.com, "Bob Dancer" <bob.dancer@...> wrote:

hubby's recent loss reflects play from last August.

#5

Feb. 11 I started the process of inquiry through the Harrah's
customer service. I received a timely (but unsatisfactory) response.
I continued to pursue the matter through customer service.

On 2/25 I was contacted by a Total Rewards Supervisor with her
direct e-mail. She said the matter had been turned over to her and
assured me that she would research the matter completely. She was
able to contact Corporate headquarters and find their error. It had
to do with credits earned at Lake Charles that had inadvertantly
been deleted when they closed out accounts there after Hurricane
Rita shut the casino down. (I guess I was lucky my credits weren't
affected.)

Long story short -- the 7,796 credits appeared in his account today!!

Lessons learned:
1) Sometimes you just can't accept the first answer you are given.
2) I was able to continue to pursue this matter because of the
records I had kept; so check your accounts frequently,
even when you have not been on a property in a while.
3) BUT the biggest lesson I learned: PRINT out the account
summaries. I had only been keeping a spreadsheet, but now I do both.
That way I will have definitve proof.

Even though it took almost 6 weeks to resolve, I give kudos to the
Supervisor for her diligence and patience --she kept me updated 2 or
3 times a week.

I've been checking my husband's and my account frequently lately to
see if our Caesars account balances had been transferred. When I
checked hubby's account yesterday, it had DROPPED 7,796 points
since Wednesday. We have not been to a Harrah's property since Dec.
2005.

AND both of our TR accounts now have a date of Feb. 9, instead of
the Dec. 28,2005 that has been posted on our accounts ever since

our

last visit on Dec. 28, 2005. My account has ONE additional credit,
and hubby's account has 7,796 credits less. Obviously "something"
happened on our accounts Feb. 9. Our tier credits still reflect -

0-

···

--- In vpFREE@yahoogroups.com, "donna461973" <hhall@...> wrote:

on each of our accounts.

I have contacted Customer Service and await a reply.

Hopefully, this is just a glitch in the transition process. I was
just wondering if anyone else had noticed any strange happenings.