8a. STAY AWAY FROM NEW YORK, NEW YORK
Date: Tue Jan 1, 2008 6:37 pm ((PST))I just got back from a 6 night trip to Vegas with the last three (12/28-12/31)
at NYNY. My host comped me into a suite with another room plus RFB.
When I went to check out, not only were all food charges on the bill but I was
charged $200 for one nt for the second room. They did renove the charge for the
second room at checkout. My total food charges for the 3 nts were only $400.
I spoke to my host Steven Bernstein who told me I was over comped. I put through
over 250K+ during the three days I was there.
Steven also told me I was RFL not RFB. (interesting ,upon returning home there
was an offer from NYNY telling me what a great customer I was offereing me 3nts
suite, $300 FP and RFB)
I will not be staying at NYNY again because they are not worth that level of
play and I feel they do not keep their word.
My question is, even if I was only RFL, is there a minimum amount that should
have been deducted from my bill. I asked Steven to send the details. Personally,
I think he is just full of shit and would recommend avoiding him.
Can't answer your question. However, similar story...
I was in Vegas at Harrah's March 2007, and a friend who had established himself at Hilton had a similar experience there -- he wanted to take a friend out there, with their spouses, for 4-5 days - talked to a host and they couldn't comp both rooms, but told him they'd comp one complete and the other for one or two days (I can't remember all the details) and the rest at casino rate. When he got there, it was one room comp'ed EXCEPT for one night at casino rate, and the other ALL at casino rate. He was never able to get it fixed, despite their promised comps -- and was told that they don't comp that many room-nights for anyone.
I got a roll-away in my roomm at Harrah's after their spouses went home, and the guys stayed with me the last two nights.
Needless to say, Hilton no longer gets ANY of his business, nor mine.
I've had a comp withdrawn from me exactly once, at Treasure Island, for the balance of a trip where they barred me from playing blackjack on the second day of the trip. Even when I was barred at Westward Ho (VERY long time ago), they at least kept the promised comp room.
Those comps were in my pre-VP days, so they were associated with my blackjack play at the time.
I guess I can understand a promised comp being withdrawn when it's being given in exchange for expected play, and you don't play, or are barred from playing - but if the comp is NOT given contingent on play (many coupon offers have that "caveat" in the fine print, by the way), but based on past action, I think it sucks when they change their mind after you're there and it's too late to do anything about it.
I suppose you could pay by credit card and then dispute the charge, at least causing them some hassle and costing them some time, if you thought it was worth it.
Guess it also doesn't hurt to ask for an email confirmation of the reservation and comp, or a hard copy - just tell them you've had trouble with another property in the past, and if they squirm at putting it in writing, you might be a little suspicious.
--BG
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