STAY AWAY FROM NEW YORK, NEW YORK

[Joel_Fink]

I just got back from a 6 night trip to Vegas with the last three (12/28-12/31) at NYNY. My host comped me into a suite with another room plus RFB.
When I went to check out, not only were all food charges on the bill but I was charged $200 for one nt for the second room. They did renove the charge for the second room at checkout. My total food charges for the 3 nts were only $400.
I spoke to my host Steven Bernstein who told me I was over comped. I put through over 250K+ during the three days I was there.
Steven also told me I was RFL not RFB. (interesting ,upon returning home there was an offer from NYNY telling me what a great customer I was offereing me 3nts suite, $300 FP and RFB)
I will not be staying at NYNY again because they are not worth that level of play and I feel they do not keep their word.
My question is, even if I was only RFL, is there a minimum amount that should have been deducted from my bill. I asked Steven to send the details. Personally, I think he is just full of shit and would recommend avoiding him.

As a side note, the hotel where we stayed the first three nights comped 3X what my charges where at NYNY plus a two bedroom suite.

Joel

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[kelso1600_kelso1600]

My experience at NYNY is that their comp rate is .5% or less on video poker and that the value of the room comes out of your comp account. Depending upon your suite, they probably hit your comp account for at least $300 per night for the suite plus the room at around $150 per night.

You do not state whether you won or lost. If you lose, sometimes they will comp 10-20% of your actual loss.

http://www.xbox.com/en-US/hardware/wheretobuy/

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[Tabby_Cat]

Kelso is correct. As of mid-2007, all video poker theo's at NYNY have been
gutted.
There is nothing at all remaining worth playing.

The latest scam of Strip casinos is that no one other than hosts are allowed
to give out any information about comps.
Even VIP Services personnel are forbidden to discuss theos, or even give out
information you need and have every right to know.
This includes the exact definition of RFL.

Traditionally, RFL meant comps for two covers (people), for any dollar
amount, excluding gourmet restaurants and room service.
Today, it usuually includes any compable outlet but for a limited dollar
amount, either set per day or per stay.
There may be several levels of RFB.
MGM used to have two (RFBA and RFBB), NYNY had four (RFB5 - RFB2).
NYNY is one joint where VIP will refuse to give you any comp info.

At the Venetian, VIP services will not explain to you what your RFL limit
is, telling you to ask your host.
When you ask your host, he or she will say "I don't know."

I would explain this in a letter to your issuing bank after disputing all
uncomped charges, and then find another place to play.

TC

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On Jan 3, 2008 9:56 AM, kelso 1600 <kelso1600@hotmail.com> wrote:

  My experience at NYNY is that their comp rate is .5% or less on video
poker and that the value of the room comes out of your comp account.
Depending upon your suite, they probably hit your comp account for at least
$300 per night for the suite plus the room at around $150 per night.

You do not state whether you won or lost. If you lose, sometimes they will
comp 10-20% of your actual loss.

http://www.xbox.com/en-US/hardware/wheretobuy/

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[npf152512]

I just got back from a 6 night trip to Vegas with the last three

(12/28-12/31) at NYNY. My host comped me into a suite with another
room plus RFB.

When I went to check out, not only were all food charges on the

bill but I was charged $200 for one nt for the second room. They did
renove the charge for the second room at checkout. My total food
charges for the 3 nts were only $400.

I spoke to my host Steven Bernstein who told me I was over comped.

I put through over 250K+ during the three days I was there.

A host (not yours) explained what apparently is MGM-Mirage policy as
follows:

Your comps are evaluated based on theoretical if you did not show a
loss. You didn't mention what machines you played. But if you put
$250K through a 9/6 Jacks machine with a return of 99.55%, your
expected long-term loss would only be $1125 if my math is correct,
which isn't always the case. The casino sees that number.

From that number, you don't receive 100% in comps. There is a range
of up to 20%, which makes your total comps equal to $225. I know that
sounds ridiculous based on your substantial coin-in, but that's the
way they look at it. Furthermore, it can get worse - based on your
being "overcomped" you may not hear from NYNY at all in the future
until you show a sizeable loss.

That's the policy as I understand it. So, you can argue with hosts
for exceptions, or do as I and many others have done and simply move
on.

···

--- In vpFREE@yahoogroups.com, Joel Fink <joel0457@...> wrote:

[Tom_Robertson]

npf152512 wrote:

A host (not yours) explained what apparently is MGM-Mirage policy as
follows:

Your comps are evaluated based on theoretical if you did not show a
loss. You didn't mention what machines you played. But if you put
$250K through a 9/6 Jacks machine with a return of 99.55%, your
expected long-term loss would only be $1125 if my math is correct,
which isn't always the case. The casino sees that number.

I thought casinos go roughly by the overall loss rate that they
experience from all players. Whenever I've asked about my "theo,"
it's been something like 1% to 3% more than what a perfect player
would expect. If a perfect player would lose $1125, I'd guess that
his "theo" would be more like $4000 or so.

[Shari_Ehara]

npf152512 wrote:

>A host (not yours) explained what apparently is MGM-Mirage policy

as

>follows:
>> >Your comps are evaluated based on theoretical if you did not

show a

>loss. You didn't mention what machines you played. But if you put
>$250K through a 9/6 Jacks machine with a return of 99.55%, your
>expected long-term loss would only be $1125 if my math is

correct,

>which isn't always the case. The casino sees that number.

My experience was when I played at MGM over two days in October, I
stayed in my friends room without my name being on her room. When I
went
to ask for a food comp to Nob Hill, surprisingly it was approved. At
the time I asked for the comp, I had put through $60,000 coin in
(Mostly all on 9/6 JOB and 8/5 BP) I was only down $200.00 total.
The
waiter told us at dinner that a $400 comp had been approved. We did
manage to use the whole comp between the two of us and charged an
additional $75 to my friends room.

When she checked out, they wouldn't take the $75 off her bill and
she
paid for it, even though she had more play than I did, she did have
to
cover the room and the Jimmy Buffet concert tickets that we had used
also. So I think this goes well with what npf152512 wrote.

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--- In vpFREE@yahoogroups.com, Tom Robertson <madameguyon@...> wrote:

[lfcmja2000]

I just got back from a 6 night trip to Vegas with the last three

(12/28-12/31) at NYNY. My host comped me into a suite with another
room plus RFB.

When I went to check out, not only were all food charges on the

bill but I was charged $200 for one nt for the second room. They did
renove the charge for the second room at checkout. My total food
charges for the 3 nts were only $400.

I spoke to my host Steven Bernstein who told me I was over comped.

I put through over 250K+ during the three days I was there.

Steven also told me I was RFL not RFB. (interesting ,upon

returning home there was an offer from NYNY telling me what a great
customer I was offereing me 3nts suite, $300 FP and RFB)

I will not be staying at NYNY again because they are not worth

that level of play and I feel they do not keep their word.

My question is, even if I was only RFL, is there a minimum amount

that should have been deducted from my bill. I asked Steven to send
the details. Personally, I think he is just full of shit and would
recommend avoiding him.

Yeah..I'm way behind on my VPFree post readings. However, if you
remember I had a somewhat similar situation with NYNY and in
particular Steven Bernstein( msg. # 81652) and you replied to my
post ( msg. # 82707).
  I've read some of your followup but the bottom line is still that
NYNY doesn't deserve our play and Steven Bernstein is a shithead !

   Larry Feldman

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--- In vpFREE@yahoogroups.com, Joel Fink <joel0457@...> wrote: