1a. Romantic Caesars Dining
Date: Tue Jun 12, 2007 12:59 pm ((PDT))
Overall, I give our meal a "B" mainly
due to the server's attitude and unwillingness to go the extra step�
which should be expected in an outlet such as this IMHO.
My wife used to work in the restaurant business, and provided me with what the restaurant would like to see happen in such situations -- and I think it is good for the customer as well.
My wife taught me what I believe is the correct / proper way to handle service problems, esp. those of "attitude" -- leave an appropriately reduced tip, or if really awful, no tip at all -- but then go to the manager and explain that you have done this on purpose, not out of cheapness or ignorance or rudeness, and tell them specifically what the service problems were.
This allows the restaurant to correct the problem, both internally (rebuke the server, and if they're constantly hearing such complaints, whatever additional discipline they feel is appropriate right up to dismissal) and with the customer -- I've often been offered a discount on my check, have had an unsatisfactory or substandard item taken off the check, and have even been offered a complimentary dinner (which I usually am unable to take advantage of, since it seems these things either happen on my last night in town, or the last free night in town!).
Good restaurants will investigate, and if it was a fluke, won't fire someone, but if it's an ongoing problem, they need to hear about it, because they don't want such problems happening repeatedly, and they want good customers to return. While this is probably a little less true for a casino restaurant, they still want to keep their reputation up, usually.
If there are "system" problems, like not being able to charge to your room with just an ID, you can describe the problem as such and suggest that they let whoever made the policy know that customers find it to be inconvenient, so that they can reconsider the policy and institute one more reasonable (yes, like get on the phone and call the front desk to confirm your "guest" status).
One other option in the casino environment is to discuss it with your host, who, if you're a top notch customer for the casino, may be in a position to correct the problem and/or comp you to another restaurant of your choice as compensation.
--BG
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