vpFREE2 Forums

result of Casino Control Commission investigation of Harrahs points problems

#1

As you may remember I finally got sick of the vanishing points syndrome at
Harrahs Vegas and contacted the Casino Control Commission. Their final
result, reported to me by phone, was that the machines in Harrah's expect certain
parameters of how fast you are hitting the keys. If you play too fast, this
falls outside normal parameters, and then the results go into a separate
file/bank and have to be looked at manually. Apparently since I do play very
fast, sometimes this results is my results going into this separate bank. If this
happens, then Harrah's personnel (only 4 people in Harrah's do this) will
check it and eventually post the points by hand. This may explain why I never
had any problems with triple play machines - they are slower naturally. Only
single play machines had the problem.

Supposedly the results will be correctly posted to your account within 2 to
48 hrs.

I will try playing the suspect machines slower next time, or if points
vanish, will check back in a couple of days to see if they show up.

Meanwhile I suggest anyone playing in Harrah's keep accurate records of
accumulating points before they pull their cards out, and make sure all points do
show up within 2 days. If not, contact Harrahs (and possibly the Nevada
Casino Control Commission).

[Non-text portions of this message have been removed]

#2

Misscraps - Wow. If you don't mind me asking, how many hands/hour are
you capable of?

Frankly, Harrah's explanation sounds like a "load" to me. I play
pretty fast and I'm a Harrah's KC regular and this has never happened
to me. If it's a known problem and is causing customer complaints
about missing points, why on earth wouldn't they simply slow down the
speed of the deal??

carlos

As you may remember I finally got sick of the vanishing points

syndrome at

Harrahs Vegas and contacted the Casino Control Commission. Their

final

result, reported to me by phone, was that the machines in Harrah's

expect certain

parameters of how fast you are hitting the keys. If you play too

fast, this

falls outside normal parameters, and then the results go into a

separate

file/bank and have to be looked at manually. Apparently since I

do play very

fast, sometimes this results is my results going into this

separate bank. If this

happens, then Harrah's personnel (only 4 people in Harrah's do

this) will

check it and eventually post the points by hand. This may explain

why I never

had any problems with triple play machines - they are slower

naturally. Only

single play machines had the problem.

Supposedly the results will be correctly posted to your account

within 2 to

48 hrs.

I will try playing the suspect machines slower next time, or if

points

vanish, will check back in a couple of days to see if they show up.

Meanwhile I suggest anyone playing in Harrah's keep accurate

records of

accumulating points before they pull their cards out, and make sure

all points do

show up within 2 days. If not, contact Harrahs (and possibly the

Nevada

···

--- In vpFREE@yahoogroups.com, misscraps@a... wrote:

Casino Control Commission).

[Non-text portions of this message have been removed]

#3

i too have noticed this problem and not just at harrahs
i have a theory:
on a multidenominational machine, they have to set the coin-in,
coin-out, and drop meters to something, and pennies would make sense
at first guess, except then the meters can't keep up with play
next time, before you pull your card, check to see if those little
meters are still running, if you listen close you can probably hear
them ticking
if they're still running you probably can't pull your card, you'll
have to wait for them to finish counting
obviously this is a problem the casinos can fix, but it's not clear
they will

(the meters look like car odometers and on most igt machines are
visible underneath the machine, they are required by law)

As you may remember I finally got sick of the vanishing points

syndrome at

Harrahs Vegas and contacted the Casino Control Commission. Their

final

result, reported to me by phone, was that the machines in Harrah's

expect certain

parameters of how fast you are hitting the keys. If you play too

fast, this

falls outside normal parameters, and then the results go into a

separate

file/bank and have to be looked at manually. Apparently since I do

play very

fast, sometimes this results is my results going into this separate

bank. If this

happens, then Harrah's personnel (only 4 people in Harrah's do

this) will

check it and eventually post the points by hand. This may explain

why I never

had any problems with triple play machines - they are slower

naturally. Only

single play machines had the problem.

Supposedly the results will be correctly posted to your account

within 2 to

48 hrs.

I will try playing the suspect machines slower next time, or if

points

vanish, will check back in a couple of days to see if they show up.

Meanwhile I suggest anyone playing in Harrah's keep accurate records

of

accumulating points before they pull their cards out, and make sure

all points do

show up within 2 days. If not, contact Harrahs (and possibly the

Nevada

···

--- In vpFREE@yahoogroups.com, misscraps@a... wrote:

Casino Control Commission).

[Non-text portions of this message have been removed]

#4

Misscraps - Wow. If you don't mind me asking, how many hands/hour

are

you capable of?

Frankly, Harrah's explanation sounds like a "load" to me. I play
pretty fast and I'm a Harrah's KC regular and this has never

happened

to me. If it's a known problem and is causing customer complaints
about missing points, why on earth wouldn't they simply slow down

the

speed of the deal??

carlos

This does not sound so far fetched to me. If Harrah's wants to
avoid some sort of fraud that would be shown via rapid point
accumulation at a given denomination this would seem to be
reasonable approach. This would also explain the small number of
people that do the review. The fewer people that have this role the
smaller the number of people to collude with a third party. Another
possibility is they're just double checking for mistakes in local
machine or other software settings. For example some anomaly
inadvertantly gives someone a million points in 2 hours. Havn't
people occaisionaly reported outsized point accumulations on certain
machines on this board in the past?

Also, it would explain the disappearing points ( someone doing a
manual review misroutes or deletes them accidently ). I also think
it's a safe bet that they won't slow don't the deal ever if they can
avoid it. They want your money as fast as they can get it.

I guess I'm still one of those gullible people that think in general
if a corporation tells a gov't agency something it's likely true.
Clearly there are counter examples in the media, but there's
generally no reason to draw attention to the hundred's of millions
of times a year corporations do what they're supposed to honestly.
Also, I can't see the percentage in lying about something of this
nature. I'm not trying to be controversial with this last para,
just express an opinion. And I could just as easily be wrong as
right.

···

--- In vpFREE@yahoogroups.com, "calebr0n" <calebr0n@y...> wrote: