In a message dated 3/31/06 6:28:01 PM US Mountain Standard Time,
lainiewolf702@yahoo.com writes:
···
All,
I received a lovely note from the Horizon today. The note included a VERY
sincere apology (actually, there were several "I'm sorry"s in it).
I was told that Kevin had not followed protocol and that upon receipt of
my email, his managment met with him "to discuss the error of his ways. He
now understands the importance of our procedures, both from a customer service
standpoint and a gaming regulation standpoint."
Based on this, I feel entirely comfortable giving them another chance.
It's nice and refreshing to see casino management respond so well to a
customer complaint.
Lainie
******
This is Columbia-Sussex correct? Glad you got a prompt reply.
[Non-text portions of this message have been removed]