vpFREE2 Forums

Response from the Horizon

#1

All,
   
  I received a lovely note from the Horizon today. The note included a VERY sincere apology (actually, there were several "I'm sorry"s in it).
   
  I was told that Kevin had not followed protocol and that upon receipt of my email, his managment met with him "to discuss the error of his ways. He now understands the importance of our procedures, both from a customer service standpoint and a gaming regulation standpoint."
   
  Based on this, I feel entirely comfortable giving them another chance.
   
  It's nice and refreshing to see casino management respond so well to a customer complaint.
   
  Lainie

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#2

Hi Lainie:

Thank you for your initial report, following up on it, and letting us
know what happened. This was good information and a timely reminder
that we all need to stay alert in the casinos even after we're bleary-
eyed from hours of staring at a video screen.

I'm also glad that Horizon responded appropriately.

···

--- In vpFREE@yahoogroups.com, Lainie Wolf <lainiewolf702@...> wrote:

  I received a lovely note from the Horizon today. The note included

a VERY sincere apology (actually, there were several "I'm sorry"s in
it).

#3

it probably is a regulation violation
if it happens again, you might consider reporting it:
http://gaming.nv.gov/enf_main.htm

All,
   
  I received a lovely note from the Horizon today. The note

included a VERY sincere apology (actually, there were several "I'm
sorry"s in it).

   
  I was told that Kevin had not followed protocol and that upon

receipt of my email, his managment met with him "to discuss the error
of his ways. He now understands the importance of our procedures,
both from a customer service standpoint and a gaming regulation
standpoint."

   
  Based on this, I feel entirely comfortable giving them another chance.
   
  It's nice and refreshing to see casino management respond so well

to a customer complaint.

   
  Lainie
   
---------------------------------
Talk is cheap. Use Yahoo! Messenger to make PC-to-Phone calls.

Great rates starting at 1&cent;/min.

···

--- In vpFREE@yahoogroups.com, Lainie Wolf <lainiewolf702@...> wrote:

[Non-text portions of this message have been removed]