I just called Red Rock room reservations and spoke to a
representative who gave me the low-down. She said that
the $19.99 daily charge is not added to the room rate
when reservations are made. It is added to the bill after
check-in.
I was told that the fee includes the following:
Concierge service
Daily newspaper
Entry & use of the spa & fitness center
Daily newspaper
Shoeshine service
Nightly turn-down service
Shuttle to/from airport
Shuttle to/from Fashion Show Mall
(There may be more, but this is all I could remember.)
She told me that the fee is NOT optional. You must pay it,
even if you will not be using any of the amenities.
Since I am using a comp offer, I asked her if I will need to
pay the fee during my stay. She said that the fee is not
added to comped rooms. And, even though I am not
paying for the services, they are all available to me, as if
I had paid the fee.
I looked all over the Red Rock website and could not
find any mention of this charge. So, if they are not
mentioning the added charge when people are making
their reservations, it will only be a matter of time before
Red Rock gets a bad rep for this tactic.
ยทยทยท
On 5/2/06, Charles <fromthevault@yahoo.com> wrote:
Based on these reports, it would seem that this is some sort of policy
on the part of Red Rock, and perhaps Station Casinos itself. Rather
than have you eat, be satisfied, and then gamble; they want you to
gamble, then eat. Granted, I really enjoy Red Rock; it is 3 miles from
my front door. But these kind of reports will not generate goodwill or
positive word of mouth.I have only had two dining experiences there so far, and both are
exactly opposite of these reports. Went to Tides Oyster Bar on Monday
April 24 and was seated within 3 minutes. Went to the buffet Wednesday
April 26th at 3:41PM expecting to find a line for the dinner buffet at
4;00PM. But unlike GVR, RR doesn't close between lunch and dinner, so
I walked right up to the cashier and paid the lunch price even though
I basically had all the dinner items after 4:00PM.One more thing I have heard of, but not verified. It seems that Red
Rock may be charging a $20 per day "resort fee" that is tacked onto
the room rate, but might not be disclosed when people book their rooms.The casino industry is sure peculiar.
--- In vpFREE@yahoogroups.com, "Bob M" <merg17@...> wrote:
>
> We had exactly the same experience at the Barbecue place. We got a
> ticket which said to return in 45 minutes. We walked immediately
> over to the ticket return line (actually there was no line and the
> restaurant was more than half empty). We were seated immediately!
[Non-text portions of this message have been removed]