My, oh my, does this ever sound like the last time we stayed at MSS.
Biggest differences are that we didn't have the restaurant problems, and NO ONE
even bothered with a lame response to an email, phone call, & snail mail letter.
Start posting your experience on every Vegas forum you can find, including
the almighty LVA. And don't forget your friends, co-workers, and relatives.
They probably look to you as a Vegas expert, and you can gain some measure of
satisfaction by costing Red Rock a few room nights. I quit counting at 365
lost room nights for MSS. Revenge is a dish that's best served cold.
- Brian in MI
In a message dated 10/3/2007 9:19:00 A.M. Eastern Daylight Time, Nathan
writes:
Funny thing is, I received a generic email from the GM¹s office at Red Rock
asking for guest feedback...you know...one of those ³tell us about your
stay² emails. So, I replied to it and outlined my entire experience. Poor
service at Hachi (my wife received her entrée about 15 minutes after the
rest of us at the table had finished eating), poor service at checkin (I
received a dirty room and had to trek down to the front desk to get
another...no apology, no upgrade, nothing), and poor service at checkout
(the comp runaround that resulted in nothing). I received no reply within
about two weeks, so just for kicks, I resent the email again. This time, I
get a call from someone at the resort: ³I just wanted to call and thank you
for your comments.² Again, no apology, no offer to try to make me happy,
nothing.
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