The Rampart found another opportunity to antagonize players.
Their June mailers announced 3X points on all machines for seniors, between 8am-noon on Tuesdays.
After playing a few hands of video poker without receiving the multiplier, I went to the player’s club and was shown a flyer, stating 3X points on “reels & video reels” all day, and that’s the promotion they are honoring, as the mailer was erroneous
Richard Gordon wrote:
?The Rampart found another opportunity to antagonize players.
Their June mailers announced 3X points on all machines for seniors, between
8am-noon on Tuesdays.After playing a few hands of video poker without receiving the multiplier,
I went to the player's club and was shown a flyer, stating 3X points on
"reels & video reels" all day, and that's the promotion they are honoring,
as the mailer was erroneous
I've reported this here before, but I'd like to repeat that I went too
long without playing on my card at the Rampart and my points expired.
I asked about having them reinstated and I was told that if I lived up
to the level of my previous play for a year, they'd "be happy" to
reinstate them, which I did, only to be told that they "couldn't"
reinstate them (carefully not using the word "wouldn't," implying that
they didn't have $200 to give me).
Always get something in writing so you have something to take to gaming enforcement. A verbal agreement with a casino is worthless. And don’t get in the habit of leaving comp at a casino assuming they will faithfully bank it for you, they won’t, you’re just encouraging them to steal it, which they will do. Casinos are far worse than used car dealers, if you keep that in mind you’ll probably do ok, and make sure to put the gaming enforcement numbers on your smart phone as well:
Nevada Gaming Control Board : Enforcement Division
Nevada Gaming Control Board : Enforcement Division
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That’s mail fraud, you should report it:
United States Postal Inspection Service
United States Postal Inspection Service
View on postalinspectors.uspis.gov
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Actually it isn’t. Businesses are protected against reasonable errors. The most famous usually cited is an employee marks a ring for $200 and puts it in the display case but the real price is $2,000. The customer can not demand it for $200. The same is true for ads. If an error is made, whether by employees of the company or the company handling the ad, the business is not bound by it. Many times you read where a company will hold to the error just to keep good will but there is nothing illegal about it.
marc33594 wrote: “Businesses are protected against reasonable errors. The most famous usually cited is an employee marks a ring for $200 and puts it in the display case but the real price is $2,000.”
Yes, that would be an example of a reasonable error. However sending a mail promotion for 3x on all machines for seniors and then denying that promotion once the customer goes to the casino is mail fraud and also probably targeting the elderly population many of which no longer have the visual and mental skills of their youth. 3x on all machines is a typical promotion. Now if it said 300x, that would clearly be a misprint. 30x would be borderline, I have seen 30x, but it is rare and also likely to be a misprint. But 3x is very common, it’s only slightly better than 2x and pales in comparison to the better 7x and 10x promotions.
The error may have been in whether it was for all machines or just slot and video reels. It sounds like Rampart is saying someone in the food chain mistook what was covered and put out the more generous offer. In that case, as mentioned, the business is protected. It would have made good business sense to have honored the promotion as written even if it were in error but they are under no obligation to do so.