vpFREE2 Forums

Poor customer service at Resorts AC

#1

Last weekend I visited Resorts in Atlantic City via a Martz bus trip offer for $35 in free play following $45 spent for a bus ticket. I hoped to have a free trip following promotions including one at Resorts I would later be informed of - according to a desk clerk the promotion, only for new slot club members was 'buy any food item in a casino restaurant, return the receipt, and get $20 in free play.' I asked for clarification: Any food item? Any casino restaurant? The rep said yes and I was on my way.

I purchased a $4 vegetable lo mein order at an Asian restaurant [one of the cheapest items I found save 3.99 cole slaw elsewhere] (Eastwinds if I recall correctly) and returned my receipt. The customer service representative told me that my receipt could not be honored. I asked for an explanation and received none besides a repeat of 'this can't be honored.' I protested, informing her that I was told any food item purchase with receipt would give me $20 in slot play. Here was the receipt and I was being denied my $20 in play. The rep then called a manager who came minutes later and informed me that she will honor my request for $20 although this normally is not done (???).

Later, I found that the promotion limited food purchases, but was given incorrect information by the customer service representative(s). What a mess. I suppose next time I will ask for paper confirmation of promotions since the desk clerks don't know what they are talking about.

#2

"We reserve the right to refuse service to anyone!"

http://www.youtube.com/watch?v=M2lfZg-apSA

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--- In vpFREE@yahoogroups.com, "blitzace255" <BLITZace255@...> wrote:

Last weekend I visited Resorts in Atlantic City via a Martz bus trip offer for $35 in free play following $45 spent for a bus ticket. I hoped to have a free trip following promotions including one at Resorts I would later be informed of - according to a desk clerk the promotion, only for new slot club members was 'buy any food item in a casino restaurant, return the receipt, and get $20 in free play.' I asked for clarification: Any food item? Any casino restaurant? The rep said yes and I was on my way.

I purchased a $4 vegetable lo mein order at an Asian restaurant [one of the cheapest items I found save 3.99 cole slaw elsewhere] (Eastwinds if I recall correctly) and returned my receipt. The customer service representative told me that my receipt could not be honored. I asked for an explanation and received none besides a repeat of 'this can't be honored.' I protested, informing her that I was told any food item purchase with receipt would give me $20 in slot play. Here was the receipt and I was being denied my $20 in play. The rep then called a manager who came minutes later and informed me that she will honor my request for $20 although this normally is not done (???).

Later, I found that the promotion limited food purchases, but was given incorrect information by the customer service representative(s). What a mess. I suppose next time I will ask for paper confirmation of promotions since the desk clerks don't know what they are talking about.

#3

On 8/8/2013 2:01 AM, nightoftheiguana2000 wrote: --- In vpFREE@yahoogroups.com, "blitzace255" <BLITZace255@...> wrote:

Later, I found that the promotion limited food purchases, but was given incorrect information by the customer service representative(s). What a mess. I suppose next time I will ask for paper confirmation of promotions since the desk clerks don't know what they are talking about.

It should also be known that Mohegan Sun is continuing some of the odd practices of the old Resorts like requiring green-chip play at the tables in order to be upgraded to Coronoa beer from the standard swill, whatever that is.

#4

"Customer service representative" and "desk clerk" used in your msg.
Boothling t'is more accurate. Glad you got it squared away. Lo mein is much better than cole slaw.

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--- In vpFREE@yahoogroups.com, "blitzace255" <BLITZace255@...> wrote:

Last weekend I visited Resorts in Atlantic City via a Martz bus trip offer for $35 in free play following $45 spent for a bus ticket. I hoped to have a free trip following promotions including one at Resorts I would later be informed of - according to a desk clerk the promotion, only for new slot club members was 'buy any food item in a casino restaurant, return the receipt, and get $20 in free play.' I asked for clarification: Any food item? Any casino restaurant? The rep said yes and I was on my way.

I purchased a $4 vegetable lo mein order at an Asian restaurant [one of the cheapest items I found save 3.99 cole slaw elsewhere] (Eastwinds if I recall correctly) and returned my receipt. The customer service representative told me that my receipt could not be honored. I asked for an explanation and received none besides a repeat of 'this can't be honored.' I protested, informing her that I was told any food item purchase with receipt would give me $20 in slot play. Here was the receipt and I was being denied my $20 in play. The rep then called a manager who came minutes later and informed me that she will honor my request for $20 although this normally is not done (???).

Later, I found that the promotion limited food purchases, but was given incorrect information by the customer service representative(s). What a mess. I suppose next time I will ask for paper confirmation of promotions since the desk clerks don't know what they are talking about.

#5

I took a couple of friend's to Margarativille at Resorts a couple days ago. The server told us about the promotion. I used my comp's to pay, but my friends got player cards. One friend had a hard time getting the free slot play, because the boothling forgot to tell them to give a PIN number. It took four trip's to the booth to figure it out. They played the money through once, took their winnings, and we split.

Ned C.
The Wild Joker

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________________________________
From: Dave <haaljo@yahoo.com>
To: vpFREE@yahoogroups.com
Sent: Thursday, August 8, 2013 4:19 PM
Subject: [vpFREE] Re: Poor customer service at Resorts AC

"Customer service representative" and "desk clerk" used in your msg.
Boothling t'is more accurate. Glad you got it squared away. Lo mein is much better than cole slaw.

--- In vpFREE@yahoogroups.com, "blitzace255" <BLITZace255@...> wrote:

Last weekend I visited Resorts in Atlantic City via a Martz bus trip offer for $35 in free play following $45 spent for a bus ticket. I hoped to have a free trip following promotions including one at Resorts I would later be informed of - according to a desk clerk the promotion, only for new slot club members was 'buy any food item in a casino restaurant, return the receipt, and get $20 in free play.' I asked for clarification: Any food item? Any casino restaurant? The rep said yes and I was on my way.

I purchased a $4 vegetable lo mein order at an Asian restaurant [one of the cheapest items I found save 3.99 cole slaw elsewhere] (Eastwinds if I recall correctly) and returned my receipt. The customer service representative told me that my receipt could not be honored. I asked for an explanation and received none besides a repeat of 'this can't be honored.' I protested, informing her that I was told any food item purchase with receipt would give me $20 in slot play. Here was the receipt and I was being denied my $20 in play. The rep then called a manager who came minutes later and informed me that she will honor my request for $20 although this normally is not done (???).

Later, I found that the promotion limited food purchases, but was given incorrect information by the customer service representative(s). What a mess. I suppose next time I will ask for paper confirmation of promotions since the desk clerks don't know what they are talking about.

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