vpFREE2 Forums

paris offer for $3000 cash or live chips

#1

I received the offer today and called. I was also told it was fully booked.
I inquired further and the agent said that the offer was a mistake and
should have read "earn up to $3000 based on play". When they discovered the
error, they closed the offer. She said that a few people booked it before
someone noticed the error. She did not say if it was being honored for
those early responders.

When I mentioned the offer also said earn up to $10,000 additional based on
play, the agent could not or would not comment.

Bob

[Non-text portions of this message have been removed]

#2

I have received similar "Cash or Live Chips" offers several times with
the exact same "additional amounts based on play ($200 to $10,000)".
This time someone screwed up and added an extra zero to the base
amount of the offer ($3,000 instead of $300). It was a mistake, plain
and simple.

I received the offer today and called. I was also told it was fully

booked.

I inquired further and the agent said that the offer was a mistake and
should have read "earn up to $3000 based on play". When they

discovered the

error, they closed the offer. She said that a few people booked it

before

someone noticed the error. She did not say if it was being honored for
those early responders.

When I mentioned the offer also said earn up to $10,000 additional

based on

···

--- In vpFREE@yahoogroups.com, "Robert Berger" <bob.berger1@...> wrote:

play, the agent could not or would not comment.

Bob

[Non-text portions of this message have been removed]

#3

I have received similar "Cash or Live Chips" offers several times

with

the exact same "additional amounts based on play ($200 to $10,000)".
This time someone screwed up and added an extra zero to the base
amount of the offer ($3,000 instead of $300). It was a mistake,

plain

and simple.

I don't think anyone here has a problem with someone making a
mistake. The problem is in how the mistake is handled.

Paris/Harrahs phrased their promotion incorrectly. As people
responded, word got back to management who quickly instructed
casino marketing to tell people the offer was "sold out".

That's using a lie to cover up a mistake.

What they SHOULD have done is apologize to callers and admit the
promotion was worded incorrectly. Then, they should have been
prepared to offer something, at their discretion, to make up for the
inconvenience and disappointment. You might still lose a few
disgruntled customers anyway. But in most cases all is forgiven and
the business retains a client who feels valued and was not lied to.

That's how good and professional businesses handle these situations.

But then, of course, there's Harrahs.

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--- In vpFREE@yahoogroups.com, "swbrad" <swbrad@...> wrote: