···
the negative treatment from just one "host" or did others condone
or contribute to the negative treatment? Posting these incidents
is very helpful to visitors evaluating where to play and stay.
Thanks!
Chris
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Hi Chris,
Nice to hear from you.
My experiences with The Palms comping policies were not all
negative.
The first time I stayed there (3 months after they opened) I phoned
from home, spoke to a host (Joey Antonelli) and was given a casino
rate "which could be worked off with enough play". I accepted the
offer w/o doubting that I would play enough for a room comp, since I
have always been able to score at least that, wherever I've played
in both LV & Reno.
The result of my play, (bankroll-wise) at trip's end, was less than
mediocre, down about two Bens.
The night before I was checking out, I paged my host and requested
that he review my play to see if the room could be comped. My
impression was that he seemed annoyed to bothered with this, but he
said he would check it out, and leave a message in the computer.
When I went to check out (fortunately allowing extra time) the desk
clerk told me that my play had not been reviewed by anyone, and she
couldn't take anything off the bill. I asked to speak to a slot
manager, and met with a very nice gentleman named Darrell Whaley (a
casino shift manager) who did give the OK to comp the 4 day stay. He
also apologized for the host's discourtesy,and asked me to "please
come back again".
I made my second reservation, 3 months later, with a different host,
Wai Mei, a very nice and friendly gal. She offered a 2 nite comp
and 2 nites at the casino rate, which could be worked off.
I did much better on my 2nd trip, adding nicely to my bankroll.
At check-out time I met with Wai Mei and she comped all 4 nights, by
using some earned points for one night. She was very pleasant, and
I was satisfied.
The 3rd time I stayed at the Palms, Wai Mei was on vacation.
Another host (whose name I neglected to write down) made me the
same offer as Wai Mei had the trip before. The results were the
same. 3 nights comped, one night points deducted.
You know the rest of the story. The host who refused me lunch, was
not the host who comped my room. He just happened to be the one at
the booth, when I asked for the lunch comp, shortly after the deuces
win. Perhaps he was not in a good mood that day. I KNOW that I
asked politely, because I always try to be extremely courteous to
casino personnel. I did not fuss about the turndown either. I just
said, O.K. and walked away.
BTW, when I receive a hand pay, I ALWAYS tip generously, so the cold
shoulder I received was not because I stiffed the employees who paid
me.
Anyway, as I said before, outside of their really great vp
inventory, there is not much I miss about The Palms. Particularly,
now, that the Gold Coast and the Rio are vp pits, there is no place,
w/i walking distance of The Palms, to play. When you stay there,
unless you have a car or take a cab, you're stuck there 24/7.
I received a private email advising me that The Palms now requires
$20,000 coin-in, per day, for a room comp, so I guess I was lucky,
after all, to be comped with my meager $10,000/day.
Of course, the above is just my very subjective opinion, FWIW.
Many Royals to you, WHEREVER you play!!
Babe