My husband and I have not been getting email notices and neither have some
other people. Here is the answer according to the Palms:
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Linda,
We found that you opted out of a previous Palms email, and it has been reset
so that you can receive future offers. The Palms sends a variety of emails to
our patrons, which also includes Brenden Theatre movie releases. If you opt
out of Brenden Theatre movie release notices, you will also opt out of all
future Palms email messages.
Thanks for your inquiry
Heidi Kimble
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It took several months for them to figure out the above answer. It is pretty
dumb! I have no idea how you "opt out" of mail. Obviously I might have done
something when I got notices of Brenden Theater shows. Who knew that opting
out of that would also prevent me from getting emails about free play.
The above answer doesn't really make total sense, since another friend of
mine definitely never "opted out" and never gets email notices of freeplay either.
However, if you are not getting Email from Palms you should contact Heidi and
complain.
My search for answers began over a year ago when I started complaining to the
slot club desk. I got nowhere until I complained directly to Mr. Maloof in
person.
Obviously letters to Mr. Maloof are the only way to go when you have Palms
problems.
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