Hi Gang:
I've read a lot of posts recently that discuss being no-mailed by CZR properties. I want to relate what happened to me.
After not receiving any mail from Harrah's AC (our home property) for two months at the end of 2013, I spoke to my host and asked him what was going on. He said he would look into it. He called me the next day and told me that for some unknown reason my account had been coded as "undeliverable mail."
He said there was some kind of computer glitch that had affected 90,000 CZR players nationwide who also had their accounts coded incorrectly. He then contacted the regional director of marketing on my behalf and they decided to drop freeplay into my account to make up for the offers I missed. They also made up for lost food comps in other ways. He said my mail offers would begin again in February.
My point is, just don't assume you've been flagged as an "advantage player" and put on some mysterious "no mail list" if you suddenly stop receiving mailed offers. It may be a mistake or some other glitch. Computers are capable of foul-ups. Follow Jean Scott's advice: ASK!
Regards.
CoachVee and Hedy
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