vpFREE2 Forums

Mirage Offers Are Exactly That- A Mirage

#1

I called the Mirage today to inquire about future offers listed on
the Players Club website.

Unlike other sister properties on the website, the Mirage doesn't
tell you much. For example, Bellagio might list "Billy Joel Concert,
RFB" with the dates. Fine, I know exactly what to expect.

But the Mirage will only list, for example, "Spring Offer, Tier 10"
which may be useful to them but doesn't let a guest know anything
about what they will receive.

To make matters worse, all vpFREE members should be advised that the
system is down due to an ongoing upgrade that won't be completed
until Thursday. Casino marketing cannot access your account at all.

Therefore, as Jean Scott advised in a recent column, this would not
be a good time either to play or consider future options at the
Mirage. Best to wait until after the dust settles.

And the reason for the system upgrade? A marketing rep told me that,
once updated, they will be able to "see" more.

Hmm, frankly, I'm not sure if I like that or not.

#2

This goes hand in hand with an experience I had last week with MGM.

I received a very confusing offer by email, telling me that I had a certain amount of Free Play
for each of the next three months as well as complimentary dining and free accommodation
(which is what I have been getting for the last three years) but the main body of the email in
big bold type invited me to customize my offer by combining different amounts of Free Play
and Activity Credits (which cover food,shows...etc) in different combinations. It could be
interpreted in several ways. i.e that the customization was in addition to what I was receiving
on a monthly basis, or as a combination of three months for a one time only visit (which I
was hoping for as I make quarterly visits on the average anyway).

When I called Casino Marketing, they were as confused as I was and had to ask supervisors to
figure it out. They concluded that the first part of the offer which was the fixed amount of
Free Play good for each month with the room and dining was correct but the customizing
part did not apply to me. This took three calls and two supervisors to figure this out. At the
end of the day I was no better off than I was before and mystified why they would send me an
offer that turned out to be unapplicable to me? I let them know that I would not be booking
with them for the time being as in truth I will be accepting far more generous offers from
other properties than the monthly standing one they give me.

#3

This goes hand in hand with an experience I had last week with MGM.

I received a very confusing offer by email, telling me that I had a

certain amount of Free Play

for each of the next three months as well as complimentary dining

and free accommodation

(which is what I have been getting for the last three years) but

the main body of the email in

big bold type invited me to customize my offer by combining

different amounts of Free Play

and Activity Credits (which cover food,shows...etc) in different

combinations. It could be

interpreted in several ways.

I got a similar email from MGM and was also confused. If my dining is
already complimentary, why would I accept an alternative offer with
less dining but an activity credit that covers dining? Very strange.

One "tip" I have for MGM Grand players (ONLY that property) is to go
there during your birthday month and collect your Free Play. You do
not have to be a registered guest (you must show them your checkin
info for almost all other offers). Casino marketing may, or sometimes
may not, be able to tell you how much FreePlay you'll get. I was
staying at Venetian last year but took the monorail up to MGM and I
think I got $300. Played it through once and cashed out. And the very
short time I played did not affect future offers one bit.

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--- In vpFREE@yahoogroups.com, "mofromto2" <mike69tigg@...> wrote: