I'm sure some of you have been annoyed with how these machines are
being utilized by some of the Majestic patrons. Specifically, I'm
refering to occasions where many are occupied by folks playing 5 hands
at a penny each while there is a crowd of people waiting to play the
machines at full capacity. And of course these folks are already
nailed to their seats at 7:00am from which they can't be pried loose
during the whole day.
Yesterday I finally had enough and filed a written complaint with the
on duty slots manager. He was very personable and seemed genuinely
interested in this issue. I suspect that when I provided a detailed
description of these incidents he immediately realized that this is a
scenario where the casino is losing substantial coin-in, not only
because of the underutilization but also because of disgruntled
customers that may not come back. I'm fairly confident that my
complaint will be reviewed by someone connected with VP policy, but it
certainly would be helpful if others speak up as well. If you're a
serious player who has been rankled by these incidents please take a
few minutes to bring it to the slots manager's attention on your next
visit. The form only takes a few minutes to fill out and with enough
documented complaints there may be sufficient impetus to generate
policy which will eliminate this problem for good.
On a different topic, I just returned from a 6 day tour of the Vegas
VP circuit. My VP comrade (another Majestic regular) and I toured all
the prime Vegas VP locations as identified by the vpFree database.
Some interesting observations and results. I hope to have a trip
report posted on vpFree within the next few days.