vpFREE2 Forums

Machine malfunction

#1

I would like to ask a question of the group.

I was playing a triple play machine at Ballys Atlantic city. The game was DDB I was dealt 2 aces and 3 rags. I held the 2 aces but as I hit the draw button I realized the 2nd ace was no longer held. The first three cards that came up on the draw were the other 2 aces and a three. Instead of having a $500 jackpot, I had trip aces.

I immediately hit the button to summon a slot attendant.

When he viewed the history, it verified the other ace had been there.

I asked him to call his supervisor.

The casino manager came over, viewed the evidence, had a techie test the buttons, and then said there was nothing he would do for me?

I asked him why I would hold a bare ace leaving the other unheld. He said he didn’t know what I would do.

I am a diamond level player and give Ballys most of my play.

I thought the manager had a very condescending attitude and was insulted by the way he handled the whole situation.

The bottom line is I feel that I should have been paid for the jackpot rather than being treated like an idiot, am I delusional?

Thank you for any help,

Craig

#2

I would like to ask a question of the group.
I was playing a triple play machine at Ballys Atlantic city. The game was DDB I was dealt 2 aces and 3 rags. I held the 2 aces but as I hit the draw button I realized the 2nd ace was no longer held. The first three cards that came up on the draw were the other 2 aces and a three. Instead of having a $500 jackpot, I had trip aces.
I immediately hit the button to summon a slot attendant.
When he viewed the history, it verified the other ace had been there.
I asked him to call his supervisor.
The casino manager came over, viewed the evidence, had a techie test the buttons, and then said there was nothing he would do for me?
I asked him why I would hold a bare ace leaving the other unheld. He said he didn't know what I would do.
I am a diamond level player and give Ballys most of my play.
I thought the manager had a very condescending attitude and was insulted by the way he handled the whole situation.

The bottom line is I feel that I should have been paid for the jackpot rather than being treated like an idiot, am I delusional?

Thank you for any help,
Craig

If I were management, I'd only pay on something like this if the
mistaken hold couldn't have improved the hand, including such extremes
as dropping one of a pair of aces, since a royal flush is possible. I
might restrict it to only pat hands that were broken up, assuming they
fit the first category. I don't know if the same cards would have
been drawn had a different draw been made. I've heard both sides and
lean toward believing that they wouldn't, in which case there would
have been no jackpot to pay.

#3

Years ago, at the Taj in AC, I was dealt 4 Q’s on a 10x dollar machine. Held all 5 cards, but something went wrong and after the “draw” only had 3 Qs on each hand - there went a $2500 jackpot!

After everybody and his cousin checked out the machine, they confirmed the deal, but the response was “too bad - you’re SOL”. The machine didn’t show them all held, which seems insane to me.

As all of this was happening, my host just happened to come by for a visit. When she learned what had happened, she put a $1000 credit at the cage for me. I still felt gypped, but at least I got something for my trouble. And no pesky W2G.

#4

Ive had many instances over the years of missing a button–or having a sticky button; @ Rio they are gold–pay right away no problem, including ones up to 5$ machines…one of the only good qualities at a Harrahs property…

At Pechanga recently, had a 2k slip…and had to go thru about 6 suits and 5 “nothing I can do’s” until finally (after threatening never to come back, etc., ) they paid me. Paid extra too, cause I had trips on the machine, worth $75 (15 x 5) and they gave me the full 2000. Even after I explained that I was only owed $1925. That one took about two hours. You just need to cajole, plead , beg , threaten until you find someone with just a little redness left in their Black Heart to get you paid…

Course I assume getting paid has almost exclusively to do with your level of play…

···

-----Original Message-----

From: mcuddington <mcudding…@…com>

To: vpFREE <vpF…@…com>

Sent: Mon, Feb 3, 2014 5:55 pm

Subject: [vpFREE] RE: Machine malfunction

Years ago, at the Taj in AC, I was dealt 4 Q’s on a 10x dollar machine. Held all 5 cards, but something went wrong and after the “draw” only had 3 Qs on each hand - there went a $2500 jackpot!

After everybody and his cousin checked out the machine, they confirmed the deal, but the response was “too bad - you’re SOL”. The machine didn’t show them all held, which seems insane to me.

As all of this was happening, my host just happened to come by for a visit. When she learned what had happened, she put a $1000 credit at the cage for me. I still felt gypped, but at least I got something for my trouble. And no pesky W2G.