vpFREE2 Forums

LV Harrahs Properties/Online Booking-Response from Harrahs

#1

In a message dated 6/11/06 5:08:00 PM US Mountain Standard Time,
joel0457@comcast.net writes:

···

Hi,
I wrote an e-mail to Harrahs this morning questioning why the Reward Credits
from my April visit were not credited to my accountd and asking for
clarificatoin on their comped room policy. Below is the response I received.

Dear Mr.

Thank you for contacting Caesars Palace. After searching our database, I was
able to locate 2 Total Rewards Accounts under your name, which have since
been combined so that all of your comps and credits are in a central location.
You can now see that you have an Account Balance of 4492 and a 2006 Tier
Score of 11,505 (qualifies you for another year at the Diamond Tier).

****
Alright, another successful inquiry to HET! They are not perfect, especially
it seems on the east coast, but have a strong batting average for solving
problems. Compared to other joints, where any e-mail inquiry just vanishes, some
efforts have succeeded with surprisingly quick response. My last inquiry...a
got a phone call within an hour.

BS

[Non-text portions of this message have been removed]

#2

I had a similar experience. I earned DIAD at Ballys AC on June 2 but
as of last Wed the credits weren't showing up in my account. My e-
mail question didn't get anywhere (said I needed to call regarding
specific account info) but the phone person I spoke to on Friday was
great. She figured out what happened - they set up a second account
using "Steven" instead of "Steve" - and even called me back rather
than make me hold for 5 minutes while she straightened it out.

So I've only had diamond status online for 4 days. I'm going to be
in Vegas June 23 and the hotel rates I get online are nothing
special. Is there any chance of getting a better rate if I try phone
reservations? I'd be interested in any of the Strip properties other
than Flamingo.

Steve

****
Alright, another successful inquiry to HET! They are not perfect,

especially

it seems on the east coast, but have a strong batting average for

solving

problems. Compared to other joints, where any e-mail inquiry just

vanishes, some

efforts have succeeded with surprisingly quick response. My last

inquiry...a

···

--- In vpFREE@yahoogroups.com, GRAYTLEEGRAY@... wrote:

got a phone call within an hour.

BS

[Non-text portions of this message have been removed]