Hi,
I wrote an e-mail to Harrahs this morning questioning why the Reward Credits from my April visit were not credited to my accountd and asking for clarificatoin on their comped room policy. Below is the response I received.
Dear Mr.
Thank you for contacting Caesars Palace. After searching our database, I was able to locate 2 Total Rewards Accounts under your name, which have since been combined so that all of your comps and credits are in a central location. You can now see that you have an Account Balance of 4492 and a 2006 Tier Score of 11,505 (qualifies you for another year at the Diamond Tier).
When you receive an offer for complimentary nights via email or postal mail, Reward Credits should not be deducted from your account. When you are offered a complimentary room via a Casino Host or via our Reservation Team, it is always suggested to ask if you are being comp'd based on your play or based on the Reward Credits you have available. Typically, you will be set up as comp'd based on your play with Harrah's Entertainment. Your Reward Credits are generally used at check out to cover incidental charges and any room charges that were not comp'd based on your play.
I certainly apologize for the confusion and hope that my explanation is helpful. If you have any additional questions, please let me know. We hope to see you again soon. Have a great day and thank you for making Harrah's your choice in gaming entertainment.
···
-------------- Original message --------------
From: "Chandler" <omnibibulous1@comcast.net>
Haven't stayed at Caesars since the change, but we have booked comp rooms
(not based on mailers) at Harrah's properties a couple of times before and
never had the TR comp balance tapped.
Chandler
-----Original Message-----
From: vpFREE@yahoogroups.com [mailto:vpF…@…com]On Behalf Of
todd_belsan
Sent: Saturday, June 10, 2006 7:22 AM
To: vpFREE@yahoogroups.com
Subject: [vpFREE] Re: LV Harrahs Properties/Online Booking
Having never stayed at a Harrah's property, but played some each trip
at Caesars (before conversion to TR), I thought I'd give this a try
just to see what came up. As you say, I was pleasantly surprised. My
question is, if you receive a comp up front through the reservation
system, is your point balance affected in anyway or are there strings
attached (other than an expected level of play to keep the offers
coming)? Thanks.
--- In vpFREE@yahoogroups.com, K Haka <kjhaka@...> wrote:
You can also access your on-line TR offers via this link:
https://www.harrahs.com/TotalRewards/TotalRewards and then plug
in your TR number and your pin. If you don't have a pin--follow the
directions to set up. Also, if your wife has a seperate TR number do
likewise with hers. Once you're "in" you can click on and see YOUR
offers--you may be surprised! If you have NO offers from Vegas--click
on the reservations on the top and try making a reservation using your
TR number OR use both of yours and see if it makes any difference with
the rate you're quoted. Go thru all the properties for the dates you
want. If they're full for a day or days go back and try to drop those
days out and see what it offers you! Play with it and see what
happens! I got Paris over NYE by doing this. . . also could have had
Caesars--all other properites were full! Imagine that. . . . Good
Luck! JH
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]