FW lowers the payback percentages it appears on a weekly basis . For
recreational use only . Not one pay table worth playing in the long run . Yikes !
**************Wondering what's for Dinner Tonight? Get new twists on family
favorites at AOL Food.
(http://food.aol.com/dinner-tonight?NCID=aolfod00030000000001)
[Non-text portions of this message have been removed]
After reading Jean Scott's blog on how some casinos are going back to better pay schedules to get customers back, I had a thought.
Most all, if not all, of Harrah's properties in Las Vegas have poor schedules for VP. I'm from out of town (Fort Worth TX) and visit LV once or twice a year. If all out of towners just dropped into Harrahs $10 or $20 with their Harrahs Reward card to show that they were there but did not gamble the way they once did, maybe they would get the message.The last time we were there, I was comp'ed the room at the Rio but walked across the street to the Gold Coast to gamble. I have't been asked back (I'm not surprised)
Right now, it seems like Harrahs is being managed by spreadsheet. What I mean by that, is they are only looking at the numbers and not what their long term image is.
Any thoughts on this?
Chetkl
---------------------------------
Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now.
[Non-text portions of this message have been removed]
I had sent a message to Harrah's concerning a problem I had and this is their reply in part.
If everyone who has complained about Harrah's problems would contract this person I think it could make a difference.
JR
My name is Terry Byrnes and I am the Vice President of Customer Satisfaction Assurance for the Las Vegas Region. David Norton, the top marketer for Harrah's Entertainment Inc., read your recent e-mail and forwarded it on to me today.
First, thank you for your comments. One of my primary roles in the company is to collect customer feedback and share it appropriately across the organization. Accordingly, I always appreciate receiving concise feedback from better players about real issues and I'll be sure to include yours with the other customer feedback we have been receiving.
All the best,
Terry Byrnes
Terry Byrnes
Vice President - Customer Service Assurance
Western Division - Harrah's Entertainment, Inc.
Harrah's Las Vegas
3475 Las Vegas Blvd. South
Las Vegas, NV 89109
Phone 702-693-6276
Fax 702-735-6624
tbyrnes@lasvegas.harrahs.com
chet Klyn <chetkl@yahoo.com> wrote: After reading Jean Scott's blog on how some casinos are going back to better pay schedules to get customers back, I had a thought.
Most all, if not all, of Harrah's properties in Las Vegas have poor schedules for VP. I'm from out of town (Fort Worth TX) and visit LV once or twice a year. If all out of towners just dropped into Harrahs $10 or $20 with their Harrahs Reward card to show that they were there but did not gamble the way they once did, maybe they would get the message.The last time we were there, I was comp'ed the room at the Rio but walked across the street to the Gold Coast to gamble. I have't been asked back (I'm not surprised)
Right now, it seems like Harrahs is being managed by spreadsheet. What I mean by that, is they are only looking at the numbers and not what their long term image is.
Any thoughts on this?
Chetkl
---------------------------------
Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now.
[Non-text portions of this message have been removed]
---------------------------------
Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now.
[Non-text portions of this message have been removed]
Perhaps email the slot supervisor. At a casino where I regularly play the pay tables on multi strike (my favorite game) were horrible. I truthfully told them while losses are expected, there is a difference between losing and getting wiped out. As a result they improved the pay tables halfway on two of the games in the machine (the ones I mostly complained about) to 98.5%-99.0% from 97%, a fair compromise. Note,most offers I get are for multiple points, free slot play, comped rooms and meals meaning I feel I am reasonably covered for the expected losses or get the value of the trip at much less than retail when losses are figured in to the equation. The important thing is not to expect the casino to put you on their payroll but give you reasonable value for your play. A good example is the Orleans that has a good many games at 99%, profitable for the casino and a good value for the player when you figure rooms, comps, and cashback.
jr decker <jrdecker@yahoo.com> wrote: I had sent a message to Harrah's concerning a problem I had and this is their reply in part.
If everyone who has complained about Harrah's problems would contract this person I think it could make a difference.
JR
My name is Terry Byrnes and I am the Vice President of Customer Satisfaction Assurance for the Las Vegas Region. David Norton, the top marketer for Harrah's Entertainment Inc., read your recent e-mail and forwarded it on to me today.
First, thank you for your comments. One of my primary roles in the company is to collect customer feedback and share it appropriately across the organization. Accordingly, I always appreciate receiving concise feedback from better players about real issues and I'll be sure to include yours with the other customer feedback we have been receiving.
All the best,
Terry Byrnes
Terry Byrnes
Vice President - Customer Service Assurance
Western Division - Harrah's Entertainment, Inc.
Harrah's Las Vegas
3475 Las Vegas Blvd. South
Las Vegas, NV 89109
Phone 702-693-6276
Fax 702-735-6624
tbyrnes@lasvegas.harrahs.com
chet Klyn <chetkl@yahoo.com> wrote: After reading Jean Scott's blog on how some casinos are going back to better pay schedules to get customers back, I had a thought.
Most all, if not all, of Harrah's properties in Las Vegas have poor schedules for VP. I'm from out of town (Fort Worth TX) and visit LV once or twice a year. If all out of towners just dropped into Harrahs $10 or $20 with their Harrahs Reward card to show that they were there but did not gamble the way they once did, maybe they would get the message.The last time we were there, I was comp'ed the room at the Rio but walked across the street to the Gold Coast to gamble. I have't been asked back (I'm not surprised)
Right now, it seems like Harrahs is being managed by spreadsheet. What I mean by that, is they are only looking at the numbers and not what their long term image is.
Any thoughts on this?
Chetkl
---------------------------------
Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now.
[Non-text portions of this message have been removed]
---------------------------------
Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now.
[Non-text portions of this message have been removed]
---------------------------------
Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now.
[Non-text portions of this message have been removed]