Closer examinatino of the VIP Program Pre-Authorization Form card reveals that you can specify room preferences, such as smoking/non-smoking, low/high floor, and what tower you prefer. Also, whether you want any charges deducted from your RC balance, and where the statement should be sent (email/fax/mail).
I thought they already remembered such preferences, but perhaps they did not, hence the establishment of this system. I know other properties remember my preferences, perhaps Harrah's properties previously did not? Still slightly puzzled.
> COMPS: Sign meals and drinks to your room...After you've departed
we'll check your account for any applicable charges."
DUH...Isn't this what registration and departure from a
casino/hotel always entails ?
Well, I'm a Diamond, but did not fill out the Super-Duper VIP
survey/card. I was at Rio in March, and I had about $90 charged to my
room. I was running a little late on the morning I left, so I called
from the airport and got the answering machine in the Diamond
checkout. I left a message saying I was checking out and to please
deduct my room charges from my points (I had plenty of points). When
I got my credit card statement, I saw they charged my card instead. I
guess I should call them but I haven't yet. Perhaps if I had signed
up for the Super-Duper VIP treatment they would have taken care of
me.
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