i received this explanation from one of my hosts. assuming it's correct,
it could explain some things. e.g., if you have an executive host
instead of a senior host, you may never meet them in person; also,
senior hosts now have a much smaller (and more exclusive) guest log, so
they are 'scarcer'.
<<The VIP Team at our property is part of a proven pilot program that is
going to be implemented in all Harrah's properties in the near
future.
Currently the way it is set up is, there are three tiers of Host's.
All hosts have the same authority level, the difference is job
responsibilities. Executive Hosts like myself can either be located on
property or remotely, and are primarily on the phone most of the day
contacting guests. We have a larger guest log then the Senior Hosts.
Senior hosts have a much smaller guest log and are located on property.
Our VIP hosts, do not have any assigned guests, and are there to greet
you while you are on the floor and handle any of your needs when your
host is not available. But of course any host that you speak with will
be happy to assist you. We all work as a team to provide our guests with
the best service possible.>>
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