I am sorry to hear that Harrah's once again did something totally stupid but then again - its harrah's. If I was you - I would definitely tell the newspapers about it. The one thing Harrah's notices is publicity.
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--- In vpFREE@yahoogroups.com, "carter561@..." <carter561@...> wrote:
No, I'm not kidding. This afternoon six security personnel surrounded my Mother and me at a mid-continent Harrah's property, escorted us to a back room and read us a trespass statement. It was comprehensive for all 31 Caesar's Entertainment properties.
The reason for me was "Total Rewards violation, running multiple accounts", apparently because my spouse and I play on each others' cards. I also play for my Mother occasionally due to her arthritis. In addition to that, in the last two months I had given 1 hour video poker lessons to our neighbor and her son (a total of four lessons each). In those lessons, I pushed the buttons while explaining the holds. Their slot cards were in the machines. I also coached the neighbors at our favorite game, Craps.
No reason was given for my Mother's trespass.
My spouse, who was not present, was trespassed in absentia, also without any explanation.
Yes, there is more to the story. During those months, we were all earning entries to drawings, and we were all called in those drawings 2-4 times each out of about 100 total pulls. It was not disproportionate, but the neighbor's son and my Mom each happened to win a grand prize.
Although I could be accused of a degree of poor judgement for involving the neighbors, I think this action is outrageously out of proportion to the offense. For the action to be taken without any warning or indication that there was a problem, on customer with 16 years of loyalty at the property seems to me to be just ludicrous! Finally, for a clearly local matter to contaminate our good name at properties across the country is just crazy. It seems obvious to me that we would not take our neighbors with us to Vegas or Tahoe.
I'd like to see the press pick this up and the responsible party at Harrah's Tunica be publicly embarrassed. I was mortified to come up to my Mother at the Craps table, surrounded by security guards as if I were a dangerous criminal, ask her to color up, and help her into her wheelchair, explaining to the pit boss who knows us well that we were being kicked out.
I suppose I'm asking for a lot of harsh words, but I wonder what you think.