I played at Caesars Palace on November 17 which was supposed to be 2X
Base Reward points for Platinum and Diamond members as listed in Scot's
column. I activated my account for the multipoints at the Rewards
Center prior to playing. The boothling there told me the 2X points are
now based on Bonus Reward points and not Base Reward points. I was
skeptical of this explanation and asked at the other Total Rewards
booth. There I was told that they "thought" it was still based on Base
Reward points but they did not think there were multipoints on "high
payback machines" that give no Bonus Reward points. None of the
machines I played that day, video poker or slots, gave any Bonus Reward
points. I have since checked my account online and I received no point
multiplication for my play that day.
Any Harrah's experts know what's up?