I'm posting this because of the earlier Stations thread and I am a VP player...
Comps at Stations are a joke...
My wife and I spent three days at GVR. She got three nights comped - $50 food credit and $100 free play. She played 30 + hours and between $10 - $100 betting blackjack, 3 card poker table games. She lost $3800...Twice we asked for meals - the first the host said just put it on the hotel bill and we'll cover it at checkout. The second the host gave her $30 food for Tides.
So at checkout we are presented a bill for $100+ - $85 for food and $15 for internet. We asked why "internet fee" - the checkout girl said "if you are comped the resort fee (which includes internet) you have to pay for the internet fee (no - we we not using the high speed internet, just the regular)
WHAT!!! so after rangling she took off the $15 internet fee....now to the comps. She calls down to the host or who is working the desk and he can't comp her play, but can take points from her account....OK....so they clear the bill. We leave happy---
The next day I check my points and they took the charges from my account ($85) apparently our accounts are linked. So for 30+ hours play, $10- $100 betting you get $30 in food comps at GVR (Great Value Rip-off) and they raid my account without asking.
Yes, I called our host - Peter - the next day and of course have not heard back.
Now we go to Vegas 10 times a year - for 20 years - playing at CET (both of us are Diamond), Boyd primarily and never have we had to pay for a room or a meal..
but the two times we've played a GVR they screw us with the bill at checkout. It's small money but still....
So we are done with them and lesson learned...
Screw us once shame on you - screw us twice shame on us....
We are done with them...
GVR is a Joke
John wrote:
I'm posting this because of the earlier Stations thread and I am a VP player...
Comps at Stations are a joke...
Now we go to Vegas 10 times a year - for 20 years - playing at CET (both of us are Diamond), Boyd primarily and never have we had to pay for a room or a meal..
but the two times we've played a GVR they screw us with the bill at checkout. It's small money but still....
So we are done with them and lesson learned...
Screw us once shame on you - screw us twice shame on us....
We are done with them...
I'll offer up my take:
I empathize entirely ... you're decent players and no casino should risk loss of your business by niggling over comps. Yet, Stations shows an inclination to do just that without any compunction whatsoever.
But the telling statement is "it's small money".
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I'll relate a similar story ... there's a CZR property that we dearly enjoy visiting, but has been schizophrenic in what they pick up and what they don't -- leaving the situation unpredictable visit to visit.
Late last year, they picked up some significant charges at checkout (having exhausted my comps). A couple weeks after the visit, I was credited with about $500 in a posted RC multiplier event from another property. A few days later, my RC balance dropped by over $200. I was mystified, and after investigation (nothing is clearly disclosed) discovered that an additional account deduction had been posted by the property of my earlier visit.
I talked myself blue in the face, over the course of 3 calls during a week's time, explaining to a property host why the charge was entirely inappropriate and seeking a satisfactory account reconciliation. There was no reasoning with her and the deduction stood.
My initial stance was that I had no interest in returning to a property that treated players in such a fashion. However, in time, reason prevailed. We love the property, they have occasional strong promotions, and so long as I made my peace with the fact that from time to time I might be shortchanged on the comp front, the truth was that I was fully satisfied with the bottom line proposition.
(As it was, the experience led me to book future trips through a CZR NCM host off property -- with an unintended favorable outcome that I come out stronger on the travel reimbursement side than when dealing directly with a property host.)
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So, obviously what I'm suggesting is that when a cooler head prevails, you might consider adjusting your expectations of the property and deciding, based upon that, whether you want to return (rather than writing them off summarily). You may find that the adjusted picture is still desirable for an occasional visit, and that with lowered expectations, future visits are less prone to stress.
- H.
Your accounts are linked. Many joints will rob Peter to pay Paul.
Don't know how easy it is to un-link but people on this board have discussed how couples get separate offers and such.
Might come with disadvantages for non-locals? but if you did really well gambling could have off-set your wife's $3.8K loss.
GVR has been on our list of casinos. Visit 10 times/year and convenient to the Airport. My wife gets similar offers from ~$30K action/day for 2 days on on FP Super DB with ~$3K action on slots.
Our accounts are linked but I don't gamble that much at GVR as end of trip and have had it. Burn out comes quicker and quicker but I do like to watch 
···
--- In vpFREE@yahoogroups.com, "John" <johnplevack@...> wrote:
I'm posting this because of the earlier Stations thread and I am a VP player...
Comps at Stations are a joke...
My wife and I spent three days at GVR. She got three nights comped - $50 food credit and $100 free play. She played 30 + hours and between $10 - $100 betting blackjack, 3 card poker table games. She lost $3800...Twice we asked for meals - the first the host said just put it on the hotel bill and we'll cover it at checkout. The second the host gave her $30 food for Tides.
So at checkout we are presented a bill for $100+ - $85 for food and $15 for internet. We asked why "internet fee" - the checkout girl said "if you are comped the resort fee (which includes internet) you have to pay for the internet fee (no - we we not using the high speed internet, just the regular)
WHAT!!! so after rangling she took off the $15 internet fee....now to the comps. She calls down to the host or who is working the desk and he can't comp her play, but can take points from her account....OK....so they clear the bill. We leave happy---
The next day I check my points and they took the charges from my account ($85) apparently our accounts are linked. So for 30+ hours play, $10- $100 betting you get $30 in food comps at GVR (Great Value Rip-off) and they raid my account without asking.
Yes, I called our host - Peter - the next day and of course have not heard back.
Now we go to Vegas 10 times a year - for 20 years - playing at CET (both of us are Diamond), Boyd primarily and never have we had to pay for a room or a meal..
but the two times we've played a GVR they screw us with the bill at checkout. It's small money but still....
So we are done with them and lesson learned...
Screw us once shame on you - screw us twice shame on us....
We are done with them...