Went to Greektown today with my wife and I played some poker while she played video poker. After about 2 hours we took a break for lunch and decided to play a little more afterwards. I went on to lose some more playing poker and Peg had a session with 700 points earned at video poker. She pulled her card, re inserted it and the point total was 619. Hmm, something is not right.
So, Peg goes to the booth and the lady at the booth tells her she has 619 points and that is the end of it. She didn't want to hear anything else. The boothling also said there is no point discrepancy form and there is nothing she can do. I have filled out point discrepancy forms at Greektown, Peggy has filled out point discepancy forms at Greektown but this lady didn't know that they exist.
We end up going downstairs to the main booth, waiting in line for another 15 minutes and talking to a supervisor. This lady was about 5' 3", maybe 175 lbs, black and very rude. Once again, the points on her screen are all the points earned and there is nothing they can do. I didn't realize that the 13 year old tracking system Greektown uses was infallible. I'm surprised more casinos don't junk their 2 and 3 year tracking systems for this older version that never makes a mistake.
After going back and forth with this supervisor, Peggy plays enough to earn one point, but this doesn't add to her 619 point total. The supervisor and slot tech ( who she called over) both said that the points earned by each countdown are points towards drawing tickets and not points towards your cashback and comps. I think about this for a minute and then ask him if he is freaking kidding. Sure enough, the countdown on the tested slot machine was $5, we earned 1 countdown point, but this didn't increase our cash back point total. The second point earned did. The cashback values are the same but the display is misleading at best.
I am debating whether to file with MGCB or not. We all know how much luck I have had with them over the years. The big question is whether the points displayed on a card tracking system have to be your actual, earned points for cash back and comps. It certainly is deceptive to display points earned for ticket drawings instead of actual points earned.
I still think Peggy got shorted on at least some of her play. Be forewarned about point totals at Greektown.
The biggest issue wasn't the silly way Greektown is handling their slot card display. It is their arrogant, condescending way they treat their customers when there is an issue. I don't think Peg will be putting many ( or any) dollars in at Greektown anymore. I'll post if I decide to file with the MGCB. I think if Steve S. were still at Greektown, this would not have happened and if it did, it would have been handled a lot better.
More to follow.
[Non-text portions of this message have been removed]