vpFREE2 Forums

Good trip turned to nightmare: accept it, move on

#1

In a message dated 5/14/03 9:51:23 AM Eastern Daylight Time,
edwardet@echoes.net writes:

There may be
nothing they can do with tapes, etc. but at least show some good customer
service to a patron who was robbed on their property.

I'm sorry to report that this is most unlikely. After promises to inspect
surveillance tapes of the parking lot, another casino never did even get back
in touch with me after my car was vandalized in their lot. They've promised
to pay the cost of repairing a broken window and I'm accepting that as about
what you can expect if you're a good customer (read platinum member).

Karen

[Non-text portions of this message have been removed]

#2

I'm sorry to report that this is most unlikely. After promises to
inspect surveillance tapes of the parking lot, another casino never
did even get back in touch with me after my car was vandalized in
their lot. They've promised to pay the cost of repairing a broken
window and I'm accepting that as about what you can expect if
you'r a good customer (read platinum member).

Karen

This probably shouldn't be so surprising. If you wanted ( I know you
probably don't but not everyone is a good citizen ) to sue the casino
for negligence the video tape would be the perfect evidence. My
guess would be the lawyers for the casinos avoid sharing of the tapes
in every case where they can. Who can blame them. Between bad press
for a tourist industry, insurance rates that probably hop with every
lawsuit and the potential liability of every misstep, real or
imagined, I would be very circumspect too. Don't get me wrong, I
sympathize with the victim, it seems unlikely he'll ever recover any
of his money though. If you're really serious, you'll need a lawyer
sending correspondence to the casino. Why else would they budge?

#3

Right, I've heard of many similar stories, and experienced similar indifference when I had a video camera stolen. It's a little surprising that casinos don't make more of an effort, although I'm sure that the police department can't spare much manpower to track down a mere thief (they're busy with murderers, rapist, etc). Casino security usually has some spare time and it would spare a lot of ill will to at least show the victims the tape. Although, in the Flamingo's defense, I did once see a purse-snatcher chased by casino personnel in an enthusiastic manner that resembled something out "The Fugitive". I don't know if they caught him, but the look on his fleeing face made my day.

john

krallison416@aol.com wrote:

···

In a message dated 5/14/03 9:51:23 AM Eastern Daylight Time,
edwardet@echoes.net writes:

> There may be
> nothing they can do with tapes, etc. but at least show some good customer
> service to a patron who was robbed on their property.
>

I'm sorry to report that this is most unlikely. After promises to inspect
surveillance tapes of the parking lot, another casino never did even get back
in touch with me after my car was vandalized in their lot. They've promised
to pay the cost of repairing a broken window and I'm accepting that as about
what you can expect if you're a good customer (read platinum member).

#4

on

Right, I've heard of many similar stories, and experienced similar
indifference when I had a video camera stolen. It's a little surprising
that casinos don't make more of an effort, although I'm sure that the
police department can't spare much manpower to track down a mere thief
(they're busy with murderers, rapist, etc). Casino security usually has
some spare time and it would spare a lot of ill will to at least show
the victims the tape.
John

Did they say there was definitely a tape? I didn't read that, (I may

have missed it) but just because something happened in a casino doesn't
necessarily mean that it was caught on camera. They do a lot of panning.

Scot

···

-----Original Message-----
From: John Kelly [mailto:jwke…@…net]
Sent: Wednesday, May 14, 2003 10:32 AM
To: vpFREE@yahoogroups.com
Subject: Re: [vpFREE] Re: Good trip turned to nightmare: accept it, move