After my last play in May 2015, most of my points were deleted. I was
told that all points that existed on May 30, 2014, when they changed
their system, expired in a year. Was I the only one to not know this?
Did this happen to anyone else? I've never heard of some of the
points in an account being deleted. I was asked by a host "do you
think they last forever?" Live and learn.
Golden Nugget Las Vegas Expired Points
007 wrote: " I've never heard of some of the
points in an account being deleted. I was asked by a host "do you
think they last forever?" Live and learn."
You should never leave points in your account, casinos will steal them. You can try filing a complaint with a gaming agent, sometimes they can get your points back. Of course if there is enough value there, you could always give Bob Nersesian a call. If you look at the fine print for most card agreements these days there's some interesting language there but I'm told it won't hold up in court should you chose that route. For example, here's Total Rewards:
"27. All decisions regarding the interpretation of Program rules, eligibility, Tier Credit and Reward Credit accumulation, etc. lie solely with management whose decisions are final.
28. Caesars reserves the right to modify or cancel this Program at any time, for any reason, subject to any applicable regulatory approval."
https://www.totalrewards.com/images/total_rewards/Total_Rewards_Rules_Regs.pdf
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22. Reward Credits are valid as long as the Member obtains at least one Reward
Credit every six months. If the Member does not obtain any Reward Credits
within any six-month period, the entire Reward Credit account balance will
expire.
As far as I know, all slot clubs work like this. The expiration time
is usually longer, ranging from 12 to 18 months.
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22. Reward Credits are valid as long as the Member obtains at least one Reward
Credit every six months. If the Member does not obtain any Reward Credits
within any six-month period, the entire Reward Credit account balance will
expire.
From the Golden Nugget brochure:
"Accounts with no activity for twelve (12) consecutive months will be considered inactive and points and comp dollars will expire without prior notice."
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