Hi,
As I've been exclusively playing at the Sun lately I have become more interested in their policies. I befriended a gentleman who is probably "mid management". He is not a host. I met with him this week and discussed the issues that are being raised on this board. FWIW here are his answers.
1. Management is aware of the new software tripping players on their checkout days for just buying gas or breakfast. According to him, when play is reviewed these types of "trips" are taken into consideration. I told him frankly,that I found this hard to believe. Someone actually reviews all of this ? Come on !
2. I showed him copies and pastes I had made of Mel's and Joel's posts # 3705, and 3706 ( NAMES WERE DELETED). This raised an eyebrow. He asked if he could keep the copies, so he could show it to other management people. Fine with me ! He said that he would get back to me a few days after the holiday weekend. He has always been good in responding.
Other issues we discussed:
1.The computer triggers a possible new Sachem member and then the play is reviewed by a VP. It takes more than a few trips of heavier play to trigger the computer.
2. Obviously during the summer, offers are less than they are during the slower months.
3. It generally takes 4-6 weeks for the computer to "acknowledge" increased play and in turn generate better offers. He said that he hears many complaints from players who don't realize this and expect to get better offers within a week of their most recent visit. Once again the computer will not generate better offers based upon only a trip or two of heavier play.
My two cents:
Other casinos that I have played in also trip you for anything that involves your card. From personal experience I can attest to this happening in Czr. properties and the Borgata. Personally I can understand if they trip you for a comped room and no play. But on checkout day there should be allowance for buying breakfast, and in the Sun's case for purchasing gas.
Larry F.