MGM GRAND ENHANCES GUEST EXPERIENCE
WITH DIRECT MESSAGING
Mobile Concierge Service Now Available
LAS VEGAS - MGM Grand continues to raise the bar for exceptional
guest service with its new Mobile Concierge program. Guests of
the AAA Four Diamond hotel now can receive exclusive discounts
directly to their personal mobile devices, including offers for
MGM Grand´s award-winning restaurants, pampering spa and salon
and spectacular shows, KÀ and Crazy Horse Paris.
This new communication service takes a proactive,
state-of-the-art approach to accommodating guests´ needs. Once a
hotel reservation is booked, the guest receives a pre-arrival
email with the option to sign up for offers sent directly to
their cell phones, iPhones or PDAs via Short Message Service
communication, commonly known as text messaging. The pre-arrival
email allows guests to specify whether they would like
information only on specific amenities or on all offers available
during their stay. Alternatively, guests may conveniently
register for the customized service at the front desk upon
arrival.
Redeeming the offer is as simple as presenting the text message
to an MGM Grand concierge or participating venue - from Cristophe
Salon to the electric nightlife at Tabú Ultra Lounge and Studio
54.
"With one touch of a button, our Mobile Concierge program
conveniently connects our guests to special discounts, offering
personalized attention and the chance to indulge in MGM Grand´s
`Maximum Vegas´ experience," said Tim Kelly, vice president of
Hotel Operations for MGM Grand.
Offered in conjunction with digital marketing service provider,
mobileStorm, the MGM Grand Mobile Concierge program currently is
available to mobile service providers within the United States
only. Standard text messaging rates apply. To book a
reservation at MGM Grand and participate in this new service,
call (800) 929-1111 or visit www.mgmgrand.com.